Digital Spy

Search Digital Spy
 

DS Forums

 
 

Panasonic Refuse To Replace 3d Glasses


Reply
Thread Tools Search this Thread
Old 06-12-2012, 11:27
HDMI
Forum Member
 
Join Date: May 2006
Posts: 749

I purchased a panasonic 3d tv with 2 pairs of glasses form comet in july unfortunatly one of the pair og glassed has failed. I returned them to comet who said we are in liquidation and cant replace any goods i was told to ring panasonic who would replace the faulty glasses.panasonic said they would not replace the glasses as my contract was with comet HOW ABOUT THAT FOR A HELPFULL PANASONIC It seems i will now have to go out and buy another pair of glasses
HDMI is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 06-12-2012, 11:47
dontpannic
Forum Member
 
Join Date: Jun 2003
Location: Orpington, Kent
Posts: 2,344
Did you tell Panasonic that Comet have gone into liquidation?
dontpannic is offline   Reply With Quote
Old 06-12-2012, 12:00
HDMI
Forum Member
 
Join Date: May 2006
Posts: 749
Yes I told the girl that comet had gone into liquidation she did not want to know she kept saying my contract was with comet and I should go thru them
HDMI is offline   Reply With Quote
Old 06-12-2012, 13:16
Nigel Goodwin
Forum Member
 
Join Date: Apr 2006
Location: North Derbyshire
Posts: 38,479
Some large stores 'buy out' the guarantee, so there's no manufacturers guarantee on the item at all - but even in that case, if the store goes bust, the manufacturer will normally take the warranty back over.

Contact Panasonic again, possibly in writing? - bear in mind you're probably talking to a third party advice line, not Panasonic at all - and probably not even in the UK (Sony's customer line is now in Egypt).
Nigel Goodwin is offline   Reply With Quote
Old 07-12-2012, 16:04
AlanO
Forum Member
 
Join Date: Mar 2004
Posts: 1,337
How did you pay for the item? If it was by credit card or in store credit then the credit provider is also liable under the Consumer Credit act. Obviously if you paid cash that doesn't apply........
AlanO is offline   Reply With Quote
Old 07-12-2012, 23:57
jonathonp
Forum Member
 
Join Date: Nov 2009
Posts: 26
Yes I told the girl that comet had gone into liquidation she did not want to know she kept saying my contract was with comet and I should go thru them
I recently got a Bluray Recorder from Comet so am expecting Panasonic will pick up any future warranty claim.
The Panny site provides this warranty PDF info for this type of unit.
Note that return to the dealer from who you purchased from
OR an authorised service dealer is the condition.

http://tda.panasonic-europe-service....C_A_VER1-0.pdf
jonathonp is offline   Reply With Quote
Old 08-12-2012, 09:45
jonathonp
Forum Member
 
Join Date: Nov 2009
Posts: 26
I recently got a Bluray Recorder from Comet so am expecting Panasonic will pick up any future warranty claim.
The Panny site provides this warranty PDF info for this type of unit.
Note that return to the dealer from who you purchased from
OR an authorised service dealer is the condition.

http://tda.panasonic-europe-service....C_A_VER1-0.pdf
In case of this link failing , go first to
http://www.panasonic.co.uk/html/en_G...285/index.html

In that, view the type of product

Jon
jonathonp is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT. The time now is 18:38.