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Ebuyer returns, there having a laugh ???


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Old 06-12-2012, 17:48
rottweiler
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Just returned my motherboard under warranty to Ebuyer with the original box leads etc, just had an email asking for the I/o plate to be returned before I get my refund.

Really ?
The board is just under the 2 year warranty and they are stalling over a I/o plate

I don't even remember using it as the one I already had fitted this board

There stalling me are they not...
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Old 06-12-2012, 18:37
Jittlov
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Would you have been happy if you had recieved the motherboard without the IO plate (if you had needed it)?

They might need the whole package in order to return it to the manufacturer.
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Old 06-12-2012, 18:44
rottweiler
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I know but there've had it a week then email me to ask for it, fair enough but now I've got to wait another week before they send the replacement board, why couldn't they just take the one from the new board !!!
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Old 06-12-2012, 19:32
whoever,hey
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I know but there've had it a week then email me to ask for it, fair enough but now I've got to wait another week before they send the replacement board, why couldn't they just take the one from the new board !!!
It might not fit from the new board.

Anyway, they did ask for everything to be returned didn't they, and you didn't follow the instructions. They couldn't have told you a week ago because they prob only just checked the contents.
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Old 12-12-2012, 19:31
rottweiler
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Ok, quick update from Ebuyer today,

"Following extensive tests by our Returns staff, this item was found to be faulty. Therefore a refund will be issued once the RMA has been closed.
As per section 9.2 of our terms and conditions and in line with the Sale of Goods Act 1979, as this item is over 6 months old you will only qualify for a proportionate refund of the original purchase price. Therefore we are unable to issue a replacement as initially requested."

Is this correct, surely the warranty period means that a refund or replacement, not a part refund

And as the board has no moving parts the fault was there when the board was made ??

What should I do swallow the loss or chase them up further ?
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Old 12-12-2012, 20:23
Smiley433
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Bought a digital camera from ebuyer in Oct 2005 as a gift for a friend. Camera developed a fault in July 2006 so sent camera back after raising the appropriate form. They tested the camera, confirmed the fault and refunded me in full - judging by my records, I think they may even have included the cost of my postage.

So either their terms and conditions have changed, or they are not being as generous as they used to be.
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Old 12-12-2012, 20:35
Jittlov
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They are operating within The Sale of Goods Act, which basically states that when faulty goods have been accepted they can offer a "partial refund, calculated to reflect the benefit the customer has received from the product".

If you can prove that the board was faulty when you bought it, then you will be entitled to a full refund, otherwise the best you are going to get is a partial one.

And as the board has no moving parts the fault was there when the board was made ??
Difficult to prove one way or the other. They could just as easily claim that you caused the breakdown through misuse.

What should I do swallow the loss or chase them up further ?
They might change their mind if you persevere, but if they don't there's not much you an do about it.
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Old 12-12-2012, 20:44
lovedoctor1978
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Ebuyer are ok as long as you dont need to return it seems.
I had a TV for just less than 6months when the screen went. I filled in the forms and they redirected me to the manufacturer, (AOC) who wanted me to ship the item to Germany for repair!
I went back to Ebuyer and said surely it was up to them to sort out and they just sent out a generic reply telling me to get lost.
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Old 12-12-2012, 21:37
PES 2009
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Ebuyer are ok as long as you dont need to return it seems.
I had a TV for just less than 6months when the screen went. I filled in the forms and they redirected me to the manufacturer, (AOC) who wanted me to ship the item to Germany for repair!
I went back to Ebuyer and said surely it was up to them to sort out and they just sent out a generic reply telling me to get lost.
Play.com are similar though they redirected me to the manufacturer after 1 month insisting they could not deal with my faulty item.
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Old 12-12-2012, 21:48
s2k
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Play.com are similar though they redirected me to the manufacturer after 1 month insisting they could not deal with my faulty item.
Play.com are based in Jersey so are not bound to the same legislation as a UK retailer.
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Old 12-12-2012, 21:53
flagpole
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Would you have been happy if you had recieved the motherboard without the IO plate (if you had needed it)?

They might need the whole package in order to return it to the manufacturer.
I love this blame the customer mentality. Oh them internets. What has whether the op would have been happy to receive it without the I/O plate to do with anything. There is no requirement that faulty good a returned as new.
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Old 12-12-2012, 22:44
Jittlov
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I love this blame the customer mentality. Oh them internets. What has whether the op would have been happy to receive it without the I/O plate to do with anything. There is no requirement that faulty good a returned as new.
Of course faulty goods are not required to be returned as new, but there is a difference between general wear and tear and missing parts, no matter how insignificant the parts might seem to you and me.

As for blaming the consumer, in this case eBuyer are acting well within their rights.
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Old 12-12-2012, 22:45
rottweiler
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I don't think a 20 cost to me is good customer service, regardless if I've had it for 18 months, it came with a 2 year warranty and now I think it fryed my ram

I think this is the last time I use Ebuyer

Also how can a board develop a fault it comes with the parts it was made with
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Old 12-12-2012, 23:21
whoever,hey
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Also how can a board develop a fault it comes with the parts it was made with
You should google "faulty caps".
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Old 13-12-2012, 03:27
rottweiler
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That's my point, the components on the board must have been faulty when put together then one day just died, like a time bomb......

I think I will pursue this further....
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Old 13-12-2012, 08:52
flagpole
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Of course faulty goods are not required to be returned as new, but there is a difference between general wear and tear and missing parts, no matter how insignificant the parts might seem to you and me.
No there isn't. made up rules.

if something is faulty you do not have to return it in saleable condition. if there is a part of it that you didn't need or want and don't have you don't have to return it.

this is well established. do you think the 2 year warranty on a 500 phone is void if you don't have the usb lead?
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Old 13-12-2012, 10:59
kempshott
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Ebuyer are ok as long as you dont need to return it seems.
I had a TV for just less than 6months when the screen went. I filled in the forms and they redirected me to the manufacturer, (AOC) who wanted me to ship the item to Germany for repair!
I went back to Ebuyer and said surely it was up to them to sort out and they just sent out a generic reply telling me to get lost.
Hmm. The first day of the Olympics our 8- month old Ebuyer TV developed a sound fault. I did an RMA request - they sent a courier to collect it and replaced it with a brand new TV a few days later.

And when I've had problems with cheapish items (eg mice, memory etc) they've sent replacements without needing the original returned.
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Old 13-12-2012, 11:31
flagpole
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And when I've had problems with cheapish items (eg mice, memory etc) they've sent replacements without needing the original returned.
I had a mouse that i asked if i could return after they'd sent out the replacement as i didn't have a spare.

i offered to buy a new one if then when they received mine instead of sending it out to me they would accept it as a refund on my second one.

told me to **** off. or there abouts.

fortunately it was logitech and they just asked for a photo and sent out a new one.
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Old 13-12-2012, 12:10
and101
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That's my point, the components on the board must have been faulty when put together then one day just died, like a time bomb......

I think I will pursue this further....
There are a variety of reasons why electronics can fail over time. Voltage spikes on the power lines, static discharges from you handling the motherboard when you installed it, spiders crawling over the surface of the board and touching components, problems with other pc components causing over-voltage or over-current conditions on the interface lines.

Electronic components do degrade over time, they wear out just like the bearings and brakes in your car so just because they failed now doesn't mean there was a problem when they were new.
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Old 13-12-2012, 12:21
max99
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There are a variety of reasons why electronics can fail over time. Voltage spikes on the power lines, static discharges from you handling the motherboard when you installed it, spiders crawling over the surface of the board and touching components, problems with other pc components causing over-voltage or over-current conditions on the interface lines.

Electronic components do degrade over time, they wear out just like the bearings and brakes in your car so just because they failed now doesn't mean there was a problem when they were new.
Not to mention a ham-fisted attempt at installing the motherboard and components.
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Old 13-12-2012, 16:47
rottweiler
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Steady, all I am saying is if if comes with a 2 year warranty then if they can't provide a like for like replacement that they said they would do then I should get the full refund
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Old 13-12-2012, 17:26
s2k
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Not to mention a ham-fisted attempt at installing the motherboard and components.
And dodgy overclocking attempts.
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Old 13-12-2012, 19:38
rottweiler
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What you saying, I don't need to over clock I just buy fast processors anyway

If it was a hard drive they would replace it or refund wouldn't they ?
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Old 13-12-2012, 20:32
alan1302
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If it's got a 2 year warranty and it's failed in that time then you are due a replacement/refund. Which as far as I am aware eBuyer should deal with but as it's been over a year it maybe that you need to contact the manufacturer of the motherboard instead
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Old 13-12-2012, 22:30
s2k
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What you saying, I don't need to over clock I just buy fast processors anyway
Not saying you did. Just reiterating and101 and max's comments that computer components, like many products, can develop later faults as a result of misuse or indeed general wear and tear or certain environmental factors. Problems don't always equate to a fault from manufacture.

If it was a hard drive they would replace it or refund wouldn't they ?
Probably. Hard disks are much easier to diagnose problems with.

I would presume they would challenge it if it was apparent that the hard disk had been bashed about (external drive with damaged enclosure for example)
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