O2 Announce Price Rises of 3.2% For All Pay Monthly Customers

legends wear 7 · 11-12-2012, 10:30

So O2 have joined all the other networks and are putting up prices mid contract, but at 3.2% I believe that is the highest increase announced. With the vodafone increase being the lowest.

wrexham103.4 · 11-12-2012, 10:35

didnt they recently just hike up the roaming charges by a huge amount too?

jabbamk1 · 11-12-2012, 10:42

Quote:

Originally Posted by legends wear 7

So O2 have joined all the other networks and are putting up prices mid contract, but at 3.2% I believe that is the highest increase announced. With the vodafone increase being the lowest.

I wouldn't exactly say a 100% increase for out of allowance charges was the lowest.

Anyway, companies should not be able to do this. This should apply for Mobile, landline, broadband and even gas and electricity companies to some extent. If you sign up to a contract for 12/24 months then you should pay the same each month. i'd understand if you were out of contract and all prices were going up. but not during a contract. Especially when new customer pricing stays the same or goes even cheaper.

flagpole · 11-12-2012, 10:45

ofcom are looking to stop this in the new year.

hence the price rises now.

davethorp · 11-12-2012, 14:08

Money saving expert are reporting that O2 have joined the rest of the networks in announcing price rises of 3.2% for all customers with no option to terminate contracts as a result of this

http://www.moneysavingexpert.com/new...bile-customers

jwball · 11-12-2012, 14:21

Wonder if I can have a 3.2% pay rise to cover it?

anthpieface · 11-12-2012, 15:46

I have just been informed of my price rise (0.67p) a month, I always thought apart from rises in tax (VAT) the price stayed the same to the end of the contract.

ramzez · 11-12-2012, 16:09

the most expensive network just became even more expensive

Everything Goes · 11-12-2012, 16:24

Got an email telling me of the price rise (83p) in my case from 28 February 2013.

Everything Goes · 11-12-2012, 16:35

Quote:

Originally Posted by flagpole

ofcom are looking to stop this in the new year.

hence the price rises now.

Expect some news soon....

Quote:

Ofcom plans to issue its consultation on ways to protect consumers from unexpected price rises within fixed contracts by the end of 2012.

http://media.ofcom.org.uk/2012/10/18...t-price-rises/

O2 getting in before the door closes.

jwball · 11-12-2012, 16:43

Quote:

Originally Posted by Everything Goes

Expect some news soon....

http://media.ofcom.org.uk/2012/10/18...t-price-rises/

O2 getting in before the door closes.

Surely by not implementing the increase until February 2013 this falls outside the 2012 deadline?

jwball · 11-12-2012, 16:44

The ironic thing is that my contract runs out in April and I'll cancel it and move to giffgaff who use o2's network.

wavejockglw · 11-12-2012, 17:17

Quote:

Originally Posted by ramzez

the most expensive network just became even more expensive

Indeed, and they must have made a careful judgement that their customers will think they are worth the additional cost.

Nobody likes price rises but O2 customers are the last to suffer an increase, many months after others hiked their contract rates. It's unlikely many will, but perhaps O2's customers should take some comfort from the fact that they have ben spared additional outlay whilst others have been paying higher monthly subscriptions for some time.

The Lord Lucan · 11-12-2012, 17:23

But O2 is the most expensive Wavejock sooo they have already been paying more since they signed up... You just agreed they were the most expensive too. I shake my head.

Roush · 11-12-2012, 17:26

Quote:

Originally Posted by jwball

Surely by not implementing the increase until February 2013 this falls outside the 2012 deadline?

There aren't any deadlines as yet, nor even confirmation that anything will change.

Ofcom will publish their consultation and proposed actions, and the networks will be able to respond to any proposed actions before anything comes into force.

wrexham103.4 · 11-12-2012, 18:12

everythings going up but we dont seem to earn anymore money, suppose we'll get to the stage where will we just spend all our income on rent , fuel and food and nothing else

chopoff · 11-12-2012, 18:33

I still think it is a p-take that they are able to do it.

I also think it is a bit of a p-take when, in the case of T-Mobile, they said they put the price up because inflation had gone up by that amount.

Inflation goes up, because you put your prices up. By putting your price up just because inflation has - you're making it worse.

The worst excuse to give ever.

Thine Wonk · 11-12-2012, 19:09

Virgin Media just put their price up a lot for me too. However I think O2's price rise is reasonable, in most cases it'll be less than £1 a month for most customers.

The Wizard · 12-12-2012, 20:42

I got a letter off them yesterday saying my line rental will go up by 65p a month. While it's not gonna a break the bank I think it's scandalous that any company should be allowed to make price increases when you've just signed up for an 18 month contract. I didn't sign up for a price increase yet no doubt it's somewhere in the fine print. Does that mean if they want to stick an extra fiver a month on they can? It's bang out of order they are allowed to do this mid contract.

wavejockglw · 12-12-2012, 20:52

Compared to what the energy companies, post office, sky tv and others have been doing this rise as well as the other mobile networks has been minimal.

For donkey's years mobile networks have absorbed cost rises through greater efficiency but there had to be a limit for how long they could do that and the modest rises they have all recently announced should not be of great concern as they are in line with inflation over the last year.

I suppose for the 60-90p a month you could throw a wobbly and jump ship at the earliest opportunity but the fact is that O2 has been the last to increase their prices so their customers have benefitted from that for some months compared with others.

Most people expect services to rise in cost over time in a reasonable manner and with such a competitive mobile telecoms market its unlikely that any operator has the scope to vary prices much more than in line with inflation.

The Wizard · 12-12-2012, 21:05

Quote:

Originally Posted by wavejockglw

Compared to what the energy companies, post office, sky tv and others have been doing this rise as well as the other mobile networks has been minimal.

For donkey's years mobile networks have absorbed cost rises through greater efficiency but there had to be a limit for how long they could do that and the modest rises they have all recently announced should not be of great concern as they are in line with inflation over the last year.

I suppose for the 60-90p a month you could throw a wobbly and jump ship at the earliest opportunity but the fact is that O2 has been the last to increase their prices so their customers have benefitted from that for some months compared with others.

Most people expect services to rise in cost over time in a reasonable manner and with such a competitive mobile telecoms market its unlikely that any operator has the scope to vary prices much more than in line with inflation.

This is fair enough for people signing up for new contracts or renewing but my gripe is that I've signed up for a deal for 18 months so for that entire period my line rental shouldn't change because that's the deal I made when I signed up just 3 months ago. Now only several months into my new contract O2 are telling me that the deal I signed up for is now null and void and I am FORCED, LIKE IT OR NOT (because I'm under contract) to pay these increased charges.

Thine Wonk · 12-12-2012, 21:15

Quote:

Originally Posted by The Wizard

This is fair enough for people signing up for new contracts or renewing but my gripe is that I've signed up for a deal for 18 months so for that entire period my line rental shouldn't change because that's the deal I made when I signed up just 3 months ago.

No it isn't, if you read the contract that you agreed to, it was that price and no more of a price increase than the RPI inflation rate. That was the contract you signed up to.

The Lord Lucan · 12-12-2012, 21:18

Clear to see that many never actually check what they are signing up to. DOH!

alan1302 · 12-12-2012, 21:22

Quote:

Originally Posted by The Lord Lucan

Clear to see that many never actually check what they are signing up to. DOH!

I'd probably say 99% of people don't read all the small print on a mobile phone contract. They see what they signing up for ie amount of mins and texts and how long it is for but nothing else.

Out of interest have you read all the small print before signing up to a mobile contract?

The Wizard · 12-12-2012, 21:25

Quote:

Originally Posted by Thine Wonk

No it isn't, if you read the contract what you agreed to was that price and no more of a price increase that the RPI inflation rate. That was the contract you signed up to.

And how many people bother to read all through the terms and conditions when buying a new phone or getting a new contract? You agree the monthly repayments with them and check it's all OK and trust that so long as you don't go over your allowance then that's what your bill will be. I've been with O2 for the past 6 years and this is the first time this has happened so why would I feel the need to read through the small print?

11-12-2012, 10:30	#1
legends wear 7 Guest Join Date: Dec 2007 Posts: 2,070	O2 Mid Contract Price Increase 3.2% So O2 have joined all the other networks and are putting up prices mid contract, but at 3.2% I believe that is the highest increase announced. With the vodafone increase being the lowest.

11-12-2012, 14:08	#5
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	O2 Announce Price Rises of 3.2% For All Pay Monthly Customers Money saving expert are reporting that O2 have joined the rest of the networks in announcing price rises of 3.2% for all customers with no option to terminate contracts as a result of this http://www.moneysavingexpert.com/new...bile-customers

11-12-2012, 10:35	#2
wrexham103.4 Forum Member Join Date: Oct 2009 Posts: 3,140	didnt they recently just hike up the roaming charges by a huge amount too?

11-12-2012, 10:42	#3
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by legends wear 7 So O2 have joined all the other networks and are putting up prices mid contract, but at 3.2% I believe that is the highest increase announced. With the vodafone increase being the lowest. I wouldn't exactly say a 100% increase for out of allowance charges was the lowest. Anyway, companies should not be able to do this. This should apply for Mobile, landline, broadband and even gas and electricity companies to some extent. If you sign up to a contract for 12/24 months then you should pay the same each month. i'd understand if you were out of contract and all prices were going up. but not during a contract. Especially when new customer pricing stays the same or goes even cheaper.

11-12-2012, 10:45	#4
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	ofcom are looking to stop this in the new year. hence the price rises now.

11-12-2012, 14:21	#6
jwball Forum Member Join Date: Aug 2004 Location: Nottinghamshire Posts: 1,233	Wonder if I can have a 3.2% pay rise to cover it?

11-12-2012, 15:46	#7
anthpieface Forum Member Join Date: Sep 2006 Posts: 951	I have just been informed of my price rise (0.67p) a month, I always thought apart from rises in tax (VAT) the price stayed the same to the end of the contract.

11-12-2012, 16:09	#8
ramzez Forum Member Join Date: Mar 2012 Posts: 139	the most expensive network just became even more expensive

11-12-2012, 16:24	#9
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Got an email telling me of the price rise (83p) in my case from 28 February 2013.

11-12-2012, 16:35	#10
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Quote: Originally Posted by flagpole ofcom are looking to stop this in the new year. hence the price rises now. Expect some news soon.... Quote: Ofcom plans to issue its consultation on ways to protect consumers from unexpected price rises within fixed contracts by the end of 2012. http://media.ofcom.org.uk/2012/10/18...t-price-rises/ O2 getting in before the door closes.

11-12-2012, 16:43	#11
jwball Forum Member Join Date: Aug 2004 Location: Nottinghamshire Posts: 1,233	Quote: Originally Posted by Everything Goes Expect some news soon.... http://media.ofcom.org.uk/2012/10/18...t-price-rises/ O2 getting in before the door closes. Surely by not implementing the increase until February 2013 this falls outside the 2012 deadline?

11-12-2012, 16:44	#12
jwball Forum Member Join Date: Aug 2004 Location: Nottinghamshire Posts: 1,233	The ironic thing is that my contract runs out in April and I'll cancel it and move to giffgaff who use o2's network.

11-12-2012, 17:17	#13
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	Quote: Originally Posted by ramzez the most expensive network just became even more expensive Indeed, and they must have made a careful judgement that their customers will think they are worth the additional cost. Nobody likes price rises but O2 customers are the last to suffer an increase, many months after others hiked their contract rates. It's unlikely many will, but perhaps O2's customers should take some comfort from the fact that they have ben spared additional outlay whilst others have been paying higher monthly subscriptions for some time.

11-12-2012, 17:23	#14
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	But O2 is the most expensive Wavejock sooo they have already been paying more since they signed up... You just agreed they were the most expensive too. I shake my head.

11-12-2012, 17:26	#15
Roush Forum Member Join Date: Mar 2011 Location: Hertfordshire Posts: 2,938	Quote: Originally Posted by jwball Surely by not implementing the increase until February 2013 this falls outside the 2012 deadline? There aren't any deadlines as yet, nor even confirmation that anything will change. Ofcom will publish their consultation and proposed actions, and the networks will be able to respond to any proposed actions before anything comes into force.

11-12-2012, 18:12	#16
wrexham103.4 Forum Member Join Date: Oct 2009 Posts: 3,140	everythings going up but we dont seem to earn anymore money, suppose we'll get to the stage where will we just spend all our income on rent , fuel and food and nothing else

11-12-2012, 18:33	#17
chopoff Forum Member Join Date: Apr 2008 Posts: 3,726	I still think it is a p-take that they are able to do it. I also think it is a bit of a p-take when, in the case of T-Mobile, they said they put the price up because inflation had gone up by that amount. Inflation goes up, because you put your prices up. By putting your price up just because inflation has - you're making it worse. The worst excuse to give ever.

11-12-2012, 19:09	#18
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Virgin Media just put their price up a lot for me too. However I think O2's price rise is reasonable, in most cases it'll be less than £1 a month for most customers.

12-12-2012, 20:42	#19
The Wizard Guest Join Date: Jul 2007 Posts: 10,516	I got a letter off them yesterday saying my line rental will go up by 65p a month. While it's not gonna a break the bank I think it's scandalous that any company should be allowed to make price increases when you've just signed up for an 18 month contract. I didn't sign up for a price increase yet no doubt it's somewhere in the fine print. Does that mean if they want to stick an extra fiver a month on they can? It's bang out of order they are allowed to do this mid contract.

12-12-2012, 20:52	#20
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	Compared to what the energy companies, post office, sky tv and others have been doing this rise as well as the other mobile networks has been minimal. For donkey's years mobile networks have absorbed cost rises through greater efficiency but there had to be a limit for how long they could do that and the modest rises they have all recently announced should not be of great concern as they are in line with inflation over the last year. I suppose for the 60-90p a month you could throw a wobbly and jump ship at the earliest opportunity but the fact is that O2 has been the last to increase their prices so their customers have benefitted from that for some months compared with others. Most people expect services to rise in cost over time in a reasonable manner and with such a competitive mobile telecoms market its unlikely that any operator has the scope to vary prices much more than in line with inflation.

12-12-2012, 21:05	#21
The Wizard Guest Join Date: Jul 2007 Posts: 10,516	Quote: Originally Posted by wavejockglw Compared to what the energy companies, post office, sky tv and others have been doing this rise as well as the other mobile networks has been minimal. For donkey's years mobile networks have absorbed cost rises through greater efficiency but there had to be a limit for how long they could do that and the modest rises they have all recently announced should not be of great concern as they are in line with inflation over the last year. I suppose for the 60-90p a month you could throw a wobbly and jump ship at the earliest opportunity but the fact is that O2 has been the last to increase their prices so their customers have benefitted from that for some months compared with others. Most people expect services to rise in cost over time in a reasonable manner and with such a competitive mobile telecoms market its unlikely that any operator has the scope to vary prices much more than in line with inflation. This is fair enough for people signing up for new contracts or renewing but my gripe is that I've signed up for a deal for 18 months so for that entire period my line rental shouldn't change because that's the deal I made when I signed up just 3 months ago. Now only several months into my new contract O2 are telling me that the deal I signed up for is now null and void and I am FORCED, LIKE IT OR NOT (because I'm under contract) to pay these increased charges.

12-12-2012, 21:15	#22
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Quote: Originally Posted by The Wizard This is fair enough for people signing up for new contracts or renewing but my gripe is that I've signed up for a deal for 18 months so for that entire period my line rental shouldn't change because that's the deal I made when I signed up just 3 months ago. No it isn't, if you read the contract that you agreed to, it was that price and no more of a price increase than the RPI inflation rate. That was the contract you signed up to.

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O2 Announce Price Rises of 3.2% For All Pay Monthly Customers

12-12-2012, 21:18	#23
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	Clear to see that many never actually check what they are signing up to. DOH!

12-12-2012, 21:22	#24
alan1302 Forum Member Join Date: Jul 2008 Location: West Yorks Posts: 6,180	Quote: Originally Posted by The Lord Lucan Clear to see that many never actually check what they are signing up to. DOH! I'd probably say 99% of people don't read all the small print on a mobile phone contract. They see what they signing up for ie amount of mins and texts and how long it is for but nothing else. Out of interest have you read all the small print before signing up to a mobile contract?

12-12-2012, 21:25	#25
The Wizard Guest Join Date: Jul 2007 Posts: 10,516	Quote: Originally Posted by Thine Wonk No it isn't, if you read the contract what you agreed to was that price and no more of a price increase that the RPI inflation rate. That was the contract you signed up to. And how many people bother to read all through the terms and conditions when buying a new phone or getting a new contract? You agree the monthly repayments with them and check it's all OK and trust that so long as you don't go over your allowance then that's what your bill will be. I've been with O2 for the past 6 years and this is the first time this has happened so why would I feel the need to read through the small print?