Originally Posted by Piipp:
“You may say that but believe it or not there are a marginal (or least there was at some point) number that do care about the customer, genuinely. Yes, they're there to take the money, but they have a genuine care for the customer. I know of one that used to be this way myself; whether there are any remaining? I doubt it.”
The trouble with capitalism is that it is harder to compete if you do care about customers.
Yes if they can afford it, a customer will prefer a company that looks after them, but sadly most will go for price over quality of customer care.