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Old 29-12-2012, 11:19
television2004
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For Christmas my wife bought me a BBPB. What a waste of time it has been.
I have spent practically the whole of the past 4 days trying to get my computer to connect to this device. USB no go. Bluetooth no go. WiFi to computer no go.
I have tried 3 different computers 2 laptops on windows XP and a desk computer on windows 7. All say with USB connection error occured mounting BBPB (pin501DB325) please reconnect. I have been surfing the net and it appears I am not the only one who is having problems with this tablet.
On Bluetooth the BbPB will not accept files sent by the PC's even though computer and BbPB are tied together. I even downloaded a Blackberry desktop for Windows from RIM (Manufacturers) but that did not work it just sent my computer processor into a loop which got it hot and switched itself off?
Just a complete waste of time and money. I had a go at resetting the BlackberryPB but all that did on reboot was loose me BBCi player app and a game that was initially on the device.
My advice for anyone would be stay away, no wonder they are selling them cheap with 64 gig memory that you cannot access!
It beggers belief that the makers cannot design something that can be plug and play!
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Old 29-12-2012, 11:21
stud u like
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I use mine everyday. I had no difficulties setting it up.

You may have a duff one.
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Old 29-12-2012, 11:29
television2004
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Have you managed to transfer files from your computer to your BBPB or just switched it on and used it for surfing. Can you let me know what PC you are using and what is the Windows version?
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Old 29-12-2012, 12:48
vangeezer
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It's a bit over the top to slag off every playbook in the world because yours won't work,the more reasonable conclusion to make would be that you were unlucky enough to get a faulty one.return it to the store and express your disappointment,I'm sure you will get a replacement.Then you can repost a retraction and tell everyone you are so pleased with you Playbook that you are rushing out to buy another.
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Old 29-12-2012, 12:52
misar
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You may have a duff one.
Or a duff user?

It is hard to believe that anyone could spend 4 days reading the manual and searching the Internet for inspiration w/o noticing that their new toy is not called a Pocketbook. If they had read the manual they would see in a few seconds that their Playbook does not support file transfer over Bluetooth, requires the BlackBerry Desktop Software installed on your computer for a USB connection, and for WiFi you need to note the IPv4 address for your tablet and browse to that.
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Old 29-12-2012, 18:19
stud u like
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Or a duff user?

It is hard to believe that anyone could spend 4 days reading the manual and searching the Internet for inspiration w/o noticing that their new toy is not called a Pocketbook. If they had read the manual they would see in a few seconds that their Playbook does not support file transfer over Bluetooth, requires the BlackBerry Desktop Software installed on your computer for a USB connection, and for WiFi you need to note the IPv4 address for your tablet and browse to that.
He maybe dyslexic.

There is also PlayCloud which makes life much easier.
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Old 29-12-2012, 18:53
pseudonym
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Have to agree with the posters above. Maybe you got a faulty BP.

I just got mine and I'm delighted with it. I'm not very good when it comes to computing but following the How To guides was very easy.

I read a lot on this forum first which led me to buy it and I'm so glad I did.

Hope you get it sorted out. There are some good guides on the BlackBerry.com site too.
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Old 29-12-2012, 21:25
Rodney McKay
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For Christmas my wife bought me a BBPB. What a waste of time it has been.
I have spent practically the whole of the past 4 days trying to get my computer to connect to this device. USB no go. Bluetooth no go. WiFi to computer no go.
I have tried 3 different computers 2 laptops on windows XP and a desk computer on windows 7. All say with USB connection error occured mounting BBPB (pin501DB325) please reconnect. I have been surfing the net and it appears I am not the only one who is having problems with this tablet.
On Bluetooth the BbPB will not accept files sent by the PC's even though computer and BbPB are tied together. I even downloaded a Blackberry desktop for Windows from RIM (Manufacturers) but that did not work it just sent my computer processor into a loop which got it hot and switched itself off?
Just a complete waste of time and money. I had a go at resetting the BlackberryPB but all that did on reboot was loose me BBCi player app and a game that was initially on the device.
My advice for anyone would be stay away, no wonder they are selling them cheap with 64 gig memory that you cannot access!
It beggers belief that the makers cannot design something that can be plug and play!
The Playbook is an excellent device. However, you do need the Blackberry desktop management software installed on your PC to copy across music, video and other files. There are other ways of doing it but the desktop software is the best and it installs the necessary USB drivers.

If you have this installed and still have connection issues, are you trying to connect off a USB hub? If so try connecting off a USB connection on the PC. If you are doing that and are still having connection problems, try a different cable.

I find the Blackberry desktop software easy to use, I have used it on a Windows XP and Windows 7 machine.

Get back here if you are still having problems.
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Old 29-12-2012, 22:08
Tassium
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Most people will never go anywhere near a PC with their tablet, hence if there is an unusual degree of effort required to connect to a PC it will only be experienced by a minority.



Requiring some kind of special desktop software to transfer sets alarm bells ringing for me. Stuff like that always seems to create problems.
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Old 29-12-2012, 23:50
nedchester
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Never had any problem with mine. Had it for over a year and am typing this message on it now. Just download the software, install it and away you go.
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Old 30-12-2012, 13:23
Rodney McKay
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Most people will never go anywhere near a PC with their tablet, hence if there is an unusual degree of effort required to connect to a PC it will only be experienced by a minority.



Requiring some kind of special desktop software to transfer sets alarm bells ringing for me. Stuff like that always seems to create problems.
What?????????????????
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Old 30-12-2012, 13:25
silentNate
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Never had any trouble with BB software myself
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Old 30-12-2012, 13:54
DANCE OF DEATH
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Sounds to me that the OP didn't install the desktop software to get it working. No matter what Blackberry product you have either phone or tablet you have to install the desktop software to get it working properly.

The same goes for the Ipad as well you have to have their software to get it running properly.
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Old 30-12-2012, 16:34
alan1302
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Sounds to me that the OP didn't install the desktop software to get it working. No matter what Blackberry product you have either phone or tablet you have to install the desktop software to get it working properly.

The same goes for the Ipad as well you have to have their software to get it running properly.
Think they did:

I even downloaded a Blackberry desktop for Windows from RIM (Manufacturers) but that did not work it just sent my computer processor into a loop which got it hot and switched itself off?
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Old 30-12-2012, 21:40
television2004
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I even got my son in law to have a look, he brought his windows 7 laptop. He could not get it to work, under network devices a new connection appears (RIm). The computer says the installation is working ok. Drivers reinstalled.Unplug theUsb drive and it disapears, reconnect and it appears. My 3 computers also do the same, but no drive appears in the computer Window. Bluetooth does not work. Internet and BBC I player works fine.
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Old 30-12-2012, 22:33
Rodney McKay
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I even got my son in law to have a look, he brought his windows 7 laptop. He could not get it to work, under network devices a new connection appears (RIm). The computer says the installation is working ok. Drivers reinstalled.Unplug theUsb drive and it disapears, reconnect and it appears. My 3 computers also do the same, but no drive appears in the computer Window. Bluetooth does not work. Internet and BBC I player works fine.
Why are you looking in network connections????????????

When you installed the desktop management software and then connected the Playbook (when the software told you to do so) what happens?

Did you install the Desktop manager software on your son in laws laptop?

One thing you can try is a factory restore of the Playbook which can be done through settings, it will wipe out any apps you've downloaded but they can be re-installed once you re-input your blackberry ID anyway..
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Old 30-12-2012, 22:56
clonmult
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I even got my son in law to have a look, he brought his windows 7 laptop. He could not get it to work, under network devices a new connection appears (RIm). The computer says the installation is working ok. Drivers reinstalled.Unplug theUsb drive and it disapears, reconnect and it appears. My 3 computers also do the same, but no drive appears in the computer Window. Bluetooth does not work. Internet and BBC I player works fine.
Never had a problem with mine, nor have friends/colleagues with them.

Connect to PC. The BB Desktop Manager was on the Playbook ready for installation. It installed, and it worked. No issues whatsoever. The software runs fine on XP SP3 or Windows 7.

I've got a Playbook and a Nexus 7, the Nexus 7 only ever gets used by the kids for gaming, the Playbook is definitely the better all round device.
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Old 31-12-2012, 10:32
television2004
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Why are you looking in network connections????????????

When you installed the desktop management software and then connected the Playbook (when the software told you to do so) what happens?

Did you install the Desktop manager software on your son in laws laptop?

One thing you can try is a factory restore of the Playbook which can be done through settings, it will wipe out any apps you've downloaded but they can be re-installed once you re-input your blackberry ID anyway..
Already did a reset. Like I said earlier I lost the car game and the BBC I player that was already installed on rebooting. The usb drivers are not on the pb. Software now 2.1.0.1314. Pb treats connection as a network via a usb port. Have a look. I think the pb must be faulty. The desktop software only has the usb drivers so I had to install that to get the drivers.When connecting pb to computer network connection appears on check says this is operating correctly. I hear a ping from the computer quickly followed by another indicating a connection then a disconnection. No Z drive appears. Windows XP reports an error Like Ex043. I think the pb is connecting to the computer but not responding to the acknowledgement sent from the computer. The same thing seems to be happening on bluetooth even though both pb and computer are linked together the computer says unable to make connection when trying to send a file.
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Old 31-12-2012, 10:40
Pacman1854
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I got my Playbook the Friday before Christmas and have had no problems connecting to either my PC or my Blackberry Curve.
Bluetooth's to my phone, via the Bridge software, and I've used the phone as a mousepad and (small) keyboard.
Connected to my PC straight away upon connection. Have downloaded a couple of converted movies, as well as a few albums, and also side-loaded some converted Android apps. Whenever I plug back in the PC detects it straight away as drive "z".
All works fine and I couldn't be happier.
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Old 31-12-2012, 17:27
millimole2001
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Got a PlayBook as soon as the prices started to drop. Although I tend to use my iPad for web browsing, the PayBook gets used for just about everything else - a cracking bit of kit, particularly at the current price.
I've never had the slightest issues with the PB - only ever wanted to connect it to a PC once and it worked fine.
The only downside is the limited range of apps available.
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Old 31-12-2012, 18:01
television2004
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I went into PC World this afternoon. I saw a man bringing back a BlackBerry with the fault he could not bluetooth it to his phone. The shop assistant excepted it as faulty. Being nosey I watched what was going on.He put the faulty Pb in a glass cabinet that seemed to already full of duff ones. The man got his money back. I will give it another week of trying to get the usb going or bluetooth.Then it will probably be joining those others in the glass cabinet! By the way the fault code I get is E:0x4B3. I think it could really be a good value for money tablet if I could get it to work!
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Old 31-12-2012, 19:19
Rodney McKay
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I went into PC World this afternoon. I saw a man bringing back a BlackBerry with the fault he could not bluetooth it to his phone. The shop assistant excepted it as faulty. Being nosey I watched what was going on.He put the faulty Pb in a glass cabinet that seemed to already full of duff ones. The man got his money back. I will give it another week of trying to get the usb going or bluetooth.Then it will probably be joining those others in the glass cabinet! By the way the fault code I get is E:0x4B3. I think it could really be a good value for money tablet if I could get it to work!
The fault is probably not with the Playbook. There are several sites with information on this fault which appears to be a known Windows issue (although I've connected my PB to Windows XP and Windows 7 PC's without problems)

Here is the Microsoft/Blackberry one

http://btsc.webapps.blackberry.com/b...ListHelperImpl

If you Google 0xB3 with Playbook in the search as well there are several sites where this has come up (depends on your version of Windows with suggested fixes)
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Old 31-12-2012, 21:27
slick1two
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Serves you right for buying a pocketbook. A Playbook on the other hand. Had it a year and connects fine. Use Wi-Fi transfer all the time.
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Old 01-01-2013, 10:19
clonmult
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I went into PC World this afternoon. I saw a man bringing back a BlackBerry with the fault he could not bluetooth it to his phone. The shop assistant excepted it as faulty. Being nosey I watched what was going on.He put the faulty Pb in a glass cabinet that seemed to already full of duff ones. The man got his money back. I will give it another week of trying to get the usb going or bluetooth.Then it will probably be joining those others in the glass cabinet! By the way the fault code I get is E:0x4B3. I think it could really be a good value for money tablet if I could get it to work!
But you admit that it works, it just doesn't connect to your PC. Which is more likely to be a problem with your PC.
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Old 01-01-2013, 13:02
television2004
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But you admit that it works, it just doesn't connect to your PC. Which is more likely to be a problem with your PC.
Tried 5 different pc's all giving same results.
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