Digital Spy

Search Digital Spy
 

DS Forums

 
 

Screen issue - heat explosion/burn?


Reply
Thread Tools Search this Thread
Old 29-12-2012, 15:04
CoolboyA
Forum Member
 
Join Date: Oct 2005
Location: Alba
Posts: 10,170

I purchased a Toshiba LX830 AIO PC on the 31st October from PC World and as luck would have it, it has developed what I presume to be a very serious fault.

I noticed the screen looked a little blurred this morning, but put it down to finger prints. However, having tried to wipe the "finger prints" away I noticed that the panel of the PC had burnt out. Looking from extreme angles, you can see a black hole with a burn area around it - which spreads up and down around the black hole and has caused black lines as well.

That said, after having turned the PC off for a while, it appears to have disappeared. My issue is that I can't take it back to PC World and say "Well, it was there earlier but isn't now." as they need to be able to see the fault [having been in to ask about it today].

Will it come back after using the PC for a while? If so, How can I make sure I can prove to PC World that there is a fault? Photographs?
CoolboyA is offline Follow this poster on Twitter   Reply With Quote
Please sign in or register to remove this advertisement.
Old 29-12-2012, 15:10
Maxatoria
Forum Member
 
Join Date: Apr 2011
Posts: 6,220
Sounds like a faulty screen, given the staff at pc world generally can only just walk and breathe at the same time i'd take it back and if they get shirty ask them to have the machine on (and set the machine to be always on so it doesn't switch off after 5 mins) for a few hours while you go and do something else and then point them at the problem
Maxatoria is online now   Reply With Quote
Old 29-12-2012, 15:16
CoolboyA
Forum Member
 
Join Date: Oct 2005
Location: Alba
Posts: 10,170
Sounds like a faulty screen, given the staff at pc world generally can only just walk and breathe at the same time i'd take it back and if they get shirty ask them to have the machine on (and set the machine to be always on so it doesn't switch off after 5 mins) for a few hours while you go and do something else and then point them at the problem
To be fair, the guy was really helpful and actually appeared to know what he was talking about. They said I would probably just get an exchange, but I pointed out that I've had 3 Toshiba TVs die on me and now that this screen is broken I don't want another Toshiba. Apparently, at "managers discretion", I may be able to exchange it for the same priced Samsung model.

I'm still waiting to see if the screen goes on me again though. The other thing I noticed was that there appears to be a lot of dirt and dust trapped under the screen [which considering they are meant to be air tight, I wouldn't have expected to see that]. All it does is sit on my desk...
CoolboyA is offline Follow this poster on Twitter   Reply With Quote
Old 05-01-2013, 11:45
CoolboyA
Forum Member
 
Join Date: Oct 2005
Location: Alba
Posts: 10,170
https://plus.google.com/u/0/10015877...ts/PTq7TsrEEcL

As a follow up, I thought I'd show you what actually happened to my screen. In the end, I took it back to PC World and, after some excellent Customer Service, I got it replaced for a Samsung Series 7 model [which is actually better, newer and faster!]

http://www.samsung.com/uk/consumer/p...S01UK-features
CoolboyA is offline Follow this poster on Twitter   Reply With Quote
Old 06-01-2013, 11:46
noise747
Forum Member
 
Join Date: Dec 2007
Location: Herefordshire
Posts: 17,788
I am glad you got it sorted.

noticed that you are the one that uses Google+
noise747 is online now   Reply With Quote
Old 06-01-2013, 19:41
neo_wales
Forum Member
 
Join Date: Oct 2006
Location: South Wales/Gran Canaria
Posts: 7,448
I am glad you got it sorted.

noticed that you are the one that uses Google+
So Google + buggers up screens now as well as follow you
neo_wales is offline   Reply With Quote
Old 06-01-2013, 20:14
CoolboyA
Forum Member
 
Join Date: Oct 2005
Location: Alba
Posts: 10,170
I am glad you got it sorted.

noticed that you are the one that uses Google+
I don't even know why I use it! It's just there, so I use it.
CoolboyA is offline Follow this poster on Twitter   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT. The time now is 08:35.