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Apple is a Disgrace! |
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#1 |
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Forum Member
Join Date: Sep 2004
Location: Teesside
Posts: 1,142
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Apple is a Disgrace!
Okay, so who's best to complain about Apple?
I wrote an article on the Apple support forum demanding to know when something is going to get done about the 'No Service' issue a lot of us have been experiencing since we updated to iOS 6. Only to have my post removed claiming it was a rant and nothing to do with anything techincal and I received a reply from them claiming the reason why my iPhone isn't working is because I hacked it?? My phone has never been hacked or jailbroken. Seriously?? That is a disgraceful and libel response to my question. Talk about avoiding the subject! I've not been able to use my iPhone since November and no-one has a fix or solution to solve the matter. It worked fine on 5.1.1 and then I upgraded to 6.0 and it stops receiving a signal. The phone has been checked over and there's nothing wrong with the hardware and has been confirmed its a firmware bug. Anyone else been had this response from them?
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#2 |
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Forum Member
Join Date: Sep 2008
Location: Hedge End, Southampton, Hants.
Posts: 2,816
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Never heard of that before. I usually hear Apple support quite good. Do you have an Apple store near you?
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#3 |
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Forum Member
Join Date: Jul 2008
Location: West Yorks
Posts: 6,180
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Quote:
The phone has been checked over and there's nothing wrong with the hardware and has been confirmed its a firmware bug
Have you contacted Apple directly by phone or in store? |
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#4 |
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Guest
Join Date: Jul 2011
Posts: 3,813
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Go to the store and complain and don't leave until you have a replacement unit. Of course I am assuming your iPhone is still under warranty.
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#5 |
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Forum Member
Join Date: Sep 2004
Location: Teesside
Posts: 1,142
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Quote:
Never heard of that before. I usually hear Apple support quite good. Do you have an Apple store near you?
Quote:
Who confirmed that? Apple, they ran some tests over the phone after getting in touch and they said the phone was working fine and to try a new sim.Have you contacted Apple directly by phone or in store? I don't know how they knew it was working fine unless they pinged it or something. Quote:
Go to the store and complain and don't leave until you have a replacement unit. Of course I am assuming your iPhone is still under warranty.
Nope its just out of its warranty but they said they'll still look at it when I take it 50 miles to the nearest Apple Store.
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#6 |
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Forum Member
Join Date: Apr 2005
Location: Scotland
Posts: 4,967
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They cannot check it remotely. This is probably a carrier issue. Which network are you with and have you tried what Apple suggested by getting a new sim? All this hate for Apple but I've hardly heard of any issues like this.. No press coverage of it and there are millions upon millions of ios6 users now. Usually the press (read competitors) are very quick to jump onto any issue an Apple product is having!!
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#7 |
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Forum Member
Join Date: Jul 2008
Location: West Yorks
Posts: 6,180
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Quote:
Apple, they ran some tests over the phone after getting in touch and they said the phone was working fine and to try a new sim.
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#8 |
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Forum Member
Join Date: Jan 2011
Location: Dundee, Scotland
Posts: 9,293
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Quote:
They cannot check it remotely. This is probably a carrier issue. Which network are you with and have you tried what Apple suggested by getting a new sim? All this hate for Apple but I've hardly heard of any issues like this.. No press coverage of it and there are millions upon millions of ios6 users now. Usually the press (read competitors) are very quick to jump onto any issue an Apple product is having!!
I've seen this issue as well and i don't own any apple products now! There are several threads on the apple forums about it to which several have been deleted recently. Its not a carrier issue since its happening in different parts of the planet. |
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#9 |
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Forum Member
Join Date: Sep 2004
Location: Teesside
Posts: 1,142
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I'm on O2, the first thing I did was change the sim and it didn't solve the problem. I tried my sim in my fiancee's iPhone 4S and it worked fine, put her sim in my iPhone 4 and it said 'No Service' and 'Searching'. Quote:
I've seen this issue as well and i don't own any apple products now! There are several threads on the apple forums about it to which several have been deleted recently. Its not a carrier issue since its happening in different parts of the planet.
My friend has the same issue with her iPhone 4 on EE and has stopped using her phone because of this fault.The only hate factor I have with Apple is the fact I placed a technical question about whether or not a fix was due out to resolve this issue only for them to delete the post claiming it wasn't a technical related post and emailed me stating I've hacked my phone which is why it's not working. That's a bold claim from Apple to even suggest that but to me its an easy way out to not answer my question. |
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#10 |
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Forum Member
Join Date: Apr 2005
Location: Scotland
Posts: 4,967
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Only Several threads out of millions of phones. I'm sticking to my guns it's a carrier issue probably a old sim with old mast info or corrupted carrier update, even corrupted firmware due to an old iTunes being used to update.. If it were an issue you'd have heard about it on here WAY before this...
Only people I've seen complain so far on here were the few people that got a corrupted EE carrier update. Same issue. The phone could be faulty hardware wise or damaged hardware wise (dropped, water damage). However the lack of substantial complainers points to it not being a iOS 6 issue. Striggles back the hell off. Your input is not needed. Where are the articles from Tech sites commenting on this so called bug? NONE |
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#11 |
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Forum Member
Join Date: Jan 2011
Location: Dundee, Scotland
Posts: 9,293
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Several threads out of millions of phones. I'm sticking to my guns it's a carrier issue probably a old sim with old mast info or corrupted carrier update. If it were an issue you'd have heard about it on here WAY before this.. Only people I've seen complain so far on here were the few people that got a corrupted EE carrier update. Same issue.
The phone could be faulty hardware wise or damaged hardware wise (dropped, water damage). However the lack of substantial complainers points to it not being a iOS 6 issue. Striggles back the hell off. Your input is not needed. Oh, you posting false information blaming a carrier issue which it clearly isn't then someone needs to step in to quash that so don't tell me input is not needed. That for a start is not your place. How can it be a carrier issue all over the planet on different networks only hitting iphone 4 users? Apple have been deleting threads on their forums over the last 2 weeks regarding this issue. So that tells you its NOT an isolated incident. Oddly almost all with iphone 4's. You dont find that in the least bit odd? |
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#12 |
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Forum Member
Join Date: Feb 2010
Posts: 3,075
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So...you're pissed because you updated without checking to see if there were any known bugs?
Why not just downgrade? |
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#13 |
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Forum Member
Join Date: Mar 2005
Posts: 6,572
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Make the trip to the store and have a day out......Better than all the frustration as you are obviously not going to get a fix any other way....
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#14 |
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Forum Member
Join Date: Jul 2006
Location: Scotland
Posts: 15,714
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Sadly not. The nearest store is 50 miles from me.
... Nope its just out of its warranty but they said they'll still look at it when I take it 50 miles to the nearest Apple Store. I know it's not ideal but if I were you I would just take a drive there on my day off and make a day of it, get some lunch and so forth. |
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#15 |
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Forum Member
Join Date: Aug 2005
Location: The Sunny Side Of The Street
Posts: 40,106
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Is this still the 19th century? 50 miles is hardly that far nowadays, i travel 40 miles every day as do many people. (which is actually where my Apple store is).
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#16 |
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Forum Member
Join Date: Jul 2006
Location: Scotland
Posts: 15,714
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50 miles is a long way if you don't drive. If I went by bus it would involve an over night stay.
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#17 |
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Forum Member
Join Date: May 2004
Posts: 4,385
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I have this problem on Three.
Apple told me it was due my local Three masts needing an updgrade and the problem wouldn't go away until that was done so I should complain to Three. Whats most irritating for me is turning Airplane Mode on and Off gets me my signal back so I know its not anything but a fault with the phone |
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#18 |
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Forum Member
Join Date: Mar 2012
Posts: 148
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try going to settings, general and about and wait a few seconds and see if it offers you a carrier update. Of course you will need signal before trying it.
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#19 |
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Forum Member
Join Date: May 2004
Posts: 4,385
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Quote:
try going to settings, general and about and wait a few seconds and see if it offers you a carrier update. Of course you will need signal before trying it.
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#20 |
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Forum Member
Join Date: Sep 2004
Location: Teesside
Posts: 1,142
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Quote:
Why not just downgrade?
If anyone knows how to force a downgrade without SHSH files then I would appreciate it. Quote:
Whats most irritating for me is turning Airplane Mode on and Off gets me my signal back so I know its not anything but a fault with the phone
This is exactly what I had to do to begin with and it gave me a signal for about five minutes before 'Searching' and then showing 'No Service' again.Quote:
Is this still the 19th century? 50 miles is hardly that far nowadays, i travel almost 40 miles every day as do many people (which is actually where my Apple store is). I agree it isn't far, but it is out of the way to go just to visit one store, especially when I don't really get the time to travel 100 mile return journey. It will be something I may have to do if and when I need to go to either Leeds or Newcastle.I know it's not ideal but if I were you I would just take a drive there on my day off and make a day of it, get some lunch and so forth. Quote:
try going to settings, general and about and wait a few seconds and see if it offers you a carrier update. Of course you will need signal before trying it.
I'm currently on O2 13.0 carrier. I believe this is the updated version as my fiancée's iPhone is currently on this and working fine.
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#21 |
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Forum Member
Join Date: Jan 2011
Location: Dundee, Scotland
Posts: 9,293
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Quote:
Is this still the 19th century? 50 miles is hardly that far nowadays, i travel almost 40 miles every day as do many people (which is actually where my Apple store is).
I know it's not ideal but if I were you I would just take a drive there on my day off and make a day of it, get some lunch and so forth. |
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#22 |
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Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
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Is this issue just on the iPhone 4? Presumably all the obvious things have been tried like resetting network settings, factory restore, and reloading firmware etc? Personally I've not encountered this (but I don't have an iPhone 4).
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#23 |
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Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
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Quote:
I'm currently on O2 13.0 carrier. I believe this is the updated version as my fiancée's iPhone is currently on this and working fine.
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#24 |
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Forum Member
Join Date: Jan 2011
Location: Dundee, Scotland
Posts: 9,293
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Quote:
Is this issue just on the iPhone 4? Presumably all the obvious things have been tried like resetting network settings, factory restore, and reloading firmware etc? Personally I've not encountered this (but I don't have an iPhone 4).
I think apple know this hence the deleting of threads on their forums. |
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#25 |
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Forum Member
Join Date: Aug 2005
Posts: 4,214
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Quote:
. It will be something I may have to do if and when I need to go to either Leeds or Newcastle.
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