Interactive Content Not Working on Samsung TV

Paddy C · 31-12-2012, 15:22

I have a Samsung UE40EH5300 smart TV and since I bought it, the digital interactive stuff on the red button on any BBC channel does not work. It puts up a message saying "Due to a technical fault, this service is currently unavailable, please try again later". The service works on my other Samsung TV in the kitchen so does anyone have any idea why it's not working on this new TV? The interactive stuff on other channels works, just not the BBC stuff. I've retuned, changed country settings and back to UK and can't figure out why it simply won't work. Anyone?

niall campbell · 31-12-2012, 16:33

is the tv firmware/ software up to date ?

try a new install

Paddy C · 31-12-2012, 19:24

Software is up to date.

I have checked the menu and there is no option for a factory reset or anything like that as I was going to try that as well.

niall campbell · 31-12-2012, 21:51

the only thing to do then , is take the tv into the kitchen and see if it works there. Then that discounts weak signal or similar in living room

Paddy C · 02-01-2013, 15:59

Tried it in the kitchen, same result. I didn't think it would be the input as the picture is rock solid and I have 100% on every channel. It's also only the BBC Red Button stuff that doesn't work, the interactive content on other channels works fine.

niall campbell · 02-01-2013, 19:09

Have you tried the Rosi view thing ? I looked at the manual and at 800 pages its not the easiest thing to read

Just thought it might not be compatitble

Paddy C · 03-01-2013, 09:35

I figured it out after a period of trial and error, and several retunes!

For some reason, the TV needs to have BBC ONE on the EPG somewhere. What I was doing was deleting BBC ONE NI and putting BBC ONE NI HD on channel 1 instead as I already have UTV HD at 3 and Channel 4 HD at 4 and have deleted the SD equivalents. As long as BBC ONE is on the EPG, no matter where (as I now have it on 999), then BBC Red Button will work.

Rather strange requirement, but at least it has solved the problem!

Sue_Aitch · 19-01-2013, 09:09

Glad you found the solution.

By the by, if you have not already responded to the consultation on BBC Online and Red Button, there are only days left to do so.

31-12-2012, 15:22	#1
Paddy C Forum Member Join Date: Jun 2002 Location: Ireland Posts: 11,541	Interactive Content Not Working on Samsung TV I have a Samsung UE40EH5300 smart TV and since I bought it, the digital interactive stuff on the red button on any BBC channel does not work. It puts up a message saying "Due to a technical fault, this service is currently unavailable, please try again later". The service works on my other Samsung TV in the kitchen so does anyone have any idea why it's not working on this new TV? The interactive stuff on other channels works, just not the BBC stuff. I've retuned, changed country settings and back to UK and can't figure out why it simply won't work. Anyone?

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31-12-2012, 16:33	#2
niall campbell Forum Member Join Date: May 2006 Location: now a townie in glasgow! help Services: TV aerial now and FM. Freesat and Freesatfromsky is it the same thing ? Posts: 6,799	is the tv firmware/ software up to date ? try a new install

31-12-2012, 19:24	#3
Paddy C Forum Member Join Date: Jun 2002 Location: Ireland Posts: 11,541	Software is up to date. I have checked the menu and there is no option for a factory reset or anything like that as I was going to try that as well.

31-12-2012, 21:51	#4
niall campbell Forum Member Join Date: May 2006 Location: now a townie in glasgow! help Services: TV aerial now and FM. Freesat and Freesatfromsky is it the same thing ? Posts: 6,799	the only thing to do then , is take the tv into the kitchen and see if it works there. Then that discounts weak signal or similar in living room

02-01-2013, 15:59	#5
Paddy C Forum Member Join Date: Jun 2002 Location: Ireland Posts: 11,541	Tried it in the kitchen, same result. I didn't think it would be the input as the picture is rock solid and I have 100% on every channel. It's also only the BBC Red Button stuff that doesn't work, the interactive content on other channels works fine.

02-01-2013, 19:09	#6
niall campbell Forum Member Join Date: May 2006 Location: now a townie in glasgow! help Services: TV aerial now and FM. Freesat and Freesatfromsky is it the same thing ? Posts: 6,799	Have you tried the Rosi view thing ? I looked at the manual and at 800 pages its not the easiest thing to read Just thought it might not be compatitble

03-01-2013, 09:35	#7
Paddy C Forum Member Join Date: Jun 2002 Location: Ireland Posts: 11,541	I figured it out after a period of trial and error, and several retunes! For some reason, the TV needs to have BBC ONE on the EPG somewhere. What I was doing was deleting BBC ONE NI and putting BBC ONE NI HD on channel 1 instead as I already have UTV HD at 3 and Channel 4 HD at 4 and have deleted the SD equivalents. As long as BBC ONE is on the EPG, no matter where (as I now have it on 999), then BBC Red Button will work. Rather strange requirement, but at least it has solved the problem!

19-01-2013, 09:09	#8
Sue_Aitch Forum Member Join Date: Mar 2010 Services: Freeview Posts: 4,280	Glad you found the solution. By the by, if you have not already responded to the consultation on BBC Online and Red Button, there are only days left to do so.

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