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Old 02-01-2013, 15:30
Andy Birkenhead
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I tried handing in my wifes' sick note at my jobcentre, but they refused to take it, giving me a pre-paid envelope and telling me I had to post it off.
However a couple of weeks ago, one of the more friendly advisors in there took it from me. (there really ARE friendly ones, after all !)
Now my question is :
Are they REALLY not allowed to take the sick note from me, or is it that they just can't be arsed ?
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Old 02-01-2013, 15:38
bowland37
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I think you're supposed to phone up first and make an appointment to hand it in.
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Old 02-01-2013, 16:19
gorillathebino
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I tried handing in my wifes' sick note at my jobcentre, but they refused to take it, giving me a pre-paid envelope and telling me I had to post it off.
However a couple of weeks ago, one of the more friendly advisors in there took it from me. (there really ARE friendly ones, after all !)
Now my question is :
Are they REALLY not allowed to take the sick note from me, or is it that they just can't be arsed ?
No they are not allowed to take a sick note off you, anymore it has got to be sent to the benefit decision centre for them to process.

The one that took it off you before would have just stuck it in an envelope and posted it for you good by them.
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Old 02-01-2013, 16:27
stupidwheelie
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No, due to their even more impersonal, incompetent, even more cock up prone 'efficient' system. Photocopy everything, things go missing and they all plead ignorance (that's when you manage to get through to whoever you wanted to ask after spending a fortune on the phone being passed around the country by people who refuse to give you their name)
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Old 02-01-2013, 16:32
tim59
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I think you're supposed to phone up first and make an appointment to hand it in.
Never heard of that before.
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Old 02-01-2013, 16:43
phepia
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That has happened to me, I was told it was due to the notes being processed by a dedicated team.
I too have a hand full of spare envelopes to send my sick notes to them.
Nothing unusual in Birmingham, imagine its the same everywhere.

But yes copy it- they do lose the darn things at times!- I keep a copy on my pc just in case I have to print another
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Old 02-01-2013, 19:21
Croctacus
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They probably 'lose' at least 25 % of those sent to them....and now half the time when they have, will not accept the photocopy that you take before you send it. Good luck.
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Old 02-01-2013, 19:28
Andy Birkenhead
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Thanks for the replies. I thought it was just them being lazy.
As for photocopying the sick notes, I've never done that.
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Old 02-01-2013, 19:42
bowland37
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No they are not allowed to take a sick note off you, anymore it has got to be sent to the benefit decision centre for them to process.
I've handed one in only a few months ago no problem.
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Old 03-01-2013, 20:56
VOICEINTHENIGHT
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Thanks for the replies. I thought it was just them being lazy.
As for photocopying the sick notes, I've never done that.
my policy PHOTOCOPY ANYTHING YOU ARE GOING TO HAND TO AN OFFICIAL i have known them to lose loads of things (mine and other people's) even a copy means you can prove it's existance.
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Old 04-01-2013, 04:03
barneyboy
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I dont know about anywhere else but my reception in Manchester gives you a reciept.
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Old 04-01-2013, 04:09
CM
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How hard is it to post it to the correct department ?
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Old 04-01-2013, 09:25
tim59
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How hard is it to post it to the correct department ?
Ask the department that they are the ones that loose, so much paper work. I find it funny that i have to post a sick note to dwp in a differant city to were i live then they send it back to the office in my city were i tryed to hand it in. Does not make alot of sense to me
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Old 04-01-2013, 12:06
CitySlicker
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They are allowed to take them from you if you insist, but their bosses actively discourage this and so staff may be under the impression they really cannot take them. The reason is to reduce people visiting the offices, the way ESA was designed was for absolutely no interaction with the local Jobcentrea at all. Since in reality it doesn't work that way, this is why you're told 'here's an envelope to post it'.

Some places I understand now have an electronic way of dealing with it so if a note is handed in locally it will be noted for the benefit staff who can do their bit, but it will never be sent through.

The only time an appointment should be needed to deal with a note is if there has been a payment problem due to a missing note, so you have to be seen in order for that note to be processed there and then in order to get a payment arranged.
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Old 04-01-2013, 13:05
jewels3057
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Have to do this all the time for my partners sick notes. If you want them to process and send then have an appointment made to do it otherwise the pre-paid envelopes work just as well. Always photocopy anything, especially the sick notes as they have this tendancy to lose or process after the previous sick note has expired.

One additional point - if you do hand in further sick notes via the job center with an appointment then make them photocopy and stamp as a receipt to show they have received and sent the original. One of the certs for my partner went "astray" via the job center and because they had stamped and signed a copy they had to look into it. Turns out the job center had not sent!!!
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Old 04-01-2013, 14:43
rds60h
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Medical certificates could be handed into the JobCentre up until a couple of months ago, when the edict was issued stating that all Medical Certificates have to be sent to a Central DWP Benefit Centre.
They should sent you a reminder that a new certificate is required and enclose a prepaid return envelope.
However this reminder does not always get sent or arrive and in the cases when it does, it does not give enough time to get an appointment with your GP to get your certificate, so keep a record of when it needs renewing and have the certificate ready.
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Old 04-01-2013, 18:36
scatcatcathy
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Just used to give mine to my partner to give to the job centre and they would fax it to belfast. If this has all changed might as well say the payment will be 6 weeks late,it takes them ages to recieve it.
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Old 04-01-2013, 21:34
pugamo
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Just used to give mine to my partner to give to the job centre and they would fax it to belfast. If this has all changed might as well say the payment will be 6 weeks late,it takes them ages to recieve it.
If you're in Northern Ireland, most of the local jobcentres still have a processing department, we don't have big benefit processing centres like they do in England (yet - it's all changing at the minute). Even if someone does hand in post that isn't meant for us we will stamp it as received in front of them and send it off to the correct department for them - not sure why they don't do this over the pond.
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Old 04-01-2013, 21:49
striing
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Even if someone does hand in post that isn't meant for us we will stamp it as received in front of them and send it off to the correct department for them - not sure why they don't do this over the pond.
Well speaking for London, our population density is 40 times greater than that of NI - we don't have the capacity to spoonfeed everyone.
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Old 04-01-2013, 21:52
pugamo
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Well speaking for London, our population density is 40 times greater than that of NI - we don't have the capacity to spoonfeed everyone.
D'oh! That's probably it! Anyway it's quicker just to send it straight to the intended destination anyway with no detours via the jobcentre.
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