Cex experience?

whoever,hey · 05-01-2013, 18:57

I've off to Cex on the high st but just wondered how it all works? I've never been to one before. I'm off to sell 2 iphones!

Whats the process, and whats the best way to get paid, does it even matter?

Darth-Habib · 05-01-2013, 19:04

You need to take some proof of ID, such as bank statement, drivers license etc, to set up your details with them.

They'll give you a CEX card or keyring fob card, to help with future deals, so you don't need to go through the above process with them.

Sometimes they'll ask for proof of purchase on some items, particularly phones.

They will test the phones, to make sure they work fine, and if they are unlocked etc, not reported lost/stolen.

They will grade the phones from grade A to C, A being the best, you'll get more money for grade A, than you will for grade B or C.

They either give you cash, or in store credit which is higher than the cash.

I've dealt with them a lot, and they've always been great, the only downside is their prices are slightly lower than you'd get on ebay.

Edit: Here's what the require, from their website

http://uk.webuy.com/help/storehelp.p...p_requirements

b1ackb1rd · 05-01-2013, 20:10

Beware.

I have returned 2 mobiles recently that had supposedly been tested by their resident expert, on both occasions I was treated like a fraudster for returning them, lots of huddling and pointing at my by staff etc.

IMEI numbers don't lie ... Thankfully.

I won't be returning

wrexham103.4 · 05-01-2013, 21:35

They tried to grade my brand new HTC desire x still in box as garde B as they said it had dust in the speaker.this was bs,got grade A in the end. Be very wary of them

unknown17 · 05-01-2013, 21:47

Quote:

Originally Posted by wrexham103.4

They tried to grade my brand new HTC desire x still in box as garde B as they said it had dust in the speaker.this was bs,got grade A in the end. Be very wary of them

Is this the Wrexham store?

About 3 years ago they refused to accept my Sony Ericsson V630i because it had too much cosmetic damage but it has no damage whatsoever.

alan1302 · 05-01-2013, 21:53

Quote:

Originally Posted by unknown17

Is this the Wrexham store?

About 3 years ago they refused to accept my Sony Ericsson V630i because it had too much cosmetic damage but it has no damage whatsoever.

There must have been something even if it was a little scratch...what did they say to you?

Gormond · 05-01-2013, 22:23

I sold my iPhone to CEX and although I had no issues they tried to tell me my phone was O2 locked when I knew it wasn't.

This want long ago and it wasnt in great condition but still got over 100 quid for it.

whoever,hey · 07-01-2013, 13:11

I've changed my mind about CEX, considering they dont pay that well anyway. I've decided to use http://www.o2recycle.co.uk instead, but i'll walk into an O2 shop and do it in person.

Thanks for the advice.

lala · 12-01-2013, 16:52

Best stick to ebay and Amazon tbh.

whoever,hey · 12-01-2013, 17:58

Quote:

Originally Posted by lala

Best stick to ebay and Amazon tbh.

What are the benefits of those then? The downsides are definitely a lot more hassle.

I went into an O2 shop anyway, they send them off to O2recycle.

grumpyoldbat · 12-01-2013, 18:07

Have used O2Recycle before - they're quick to send out the envelope, and they pay into your back account directly within a few days. If you time it right you can request a bag, send it back and get money in your bank within a week!

John_Patrick · 12-01-2013, 18:25

Ive used 02recycle and Royal Mails Simply Drop as well as the usual suspects like Mazuma.

I dont like the idea of selling phones (or high value) on Ebay.... way to many scams and Paypal/ebay always seem to side with the buyer if they say the item was not delivered or not as described

Anika Hanson · 12-01-2013, 19:05

I usually use mazuma. I've had a situation where I've requested the bag on say a Monday, recieved it on the Tuesday, sent the phone to them on the Tuesday and they have recieved it on the Wednesday and the money has gone into my account on the Wednesday.

flagpole · 12-01-2013, 19:13

You'll likely get more money from the Mazuma type places. There are also price comparison sites for mobile phone recycling. Cex I think tell you on the website how much you'll get, I believe it's half of what they sell them for.

If you don't actually need a pawn broker I'd go elsewhere.

Hugh_ · 12-01-2013, 19:20

With Cex you need to see if they even have money in the till to buy your stuff. I tried to sell a Samsung galazy s2 to them but they refused saying they just had to many samsung galaxy phones.

But they will snap your hand off for an iPhone though, the market for 2nd hand iPhones is hugeeeeeeeee

Hugh_ · 12-01-2013, 19:25

Quote:

Originally Posted by Anika Hanson

I usually use mazuma. I've had a situation where I've requested the bag on say a Monday, recieved it on the Tuesday, sent the phone to them on the Tuesday and they have recieved it on the Wednesday and the money has gone into my account on the Wednesday.

Mazuma are ok ish for iPhone prices, but I priced up a galaxy s3 with them and it was only worth the same as a iphone 4s that was a year older. Yet the S3 cost £529 sim free at launch and the iPhone was £499.

So they were saying the S3 had lost over 50% of its value in 7 months?

Anika Hanson · 12-01-2013, 19:34

Quote:

Originally Posted by Hugh_

Mazuma are ok ish for iPhone prices, but I priced up a galaxy s3 with them and it was only worth the same as a iphone 4s that was a year older. Yet the S3 cost £529 sim free at launch and the iPhone was £499.

So they were saying the S3 had lost over 50% of its value in 7 months?

iPhones just hold their value for longer. I went onto O2 recycle last week and saw that my current phone (galaxy note) was priced at £170 ish yet the iPhone 4 which was my previous phone was priced at £150. So not much difference considering that the Note came out over a year later.

flagpole · 12-01-2013, 19:46

Quote:

Originally Posted by Hugh_

Mazuma are ok ish for iPhone prices, but I priced up a galaxy s3 with them and it was only worth the same as a iphone 4s that was a year older. Yet the S3 cost £529 sim free at launch and the iPhone was £499.

So they were saying the S3 had lost over 50% of its value in 7 months?

That is exactly what they are saying yes.

klendathu · 12-01-2013, 20:45

My CEX is effectively a no questions asked fence. I have sold Xbox, PS3 and dozens of DVDs with no proof of purchase needed. They just check the goods and hand over the cash.
Its under the market rate but who cares when you get instant money.

Stiggles · 12-01-2013, 20:55

Quote:

Originally Posted by Hugh_

But they will snap your hand off for an iPhone though, the market for 2nd hand iPhones is hugeeeeeeeee

Nope, they wont!!

I tried to sell them my iphone 4S and on different occasions the Mrs iphone 4 and ipad 2's and they never bought one of them saying they didnt have enough cash in the till and offered store credit instead.

Hugh_ · 12-01-2013, 21:00

Quote:

Originally Posted by Stiggles

Nope, they wont!!

I tried to sell them my iphone 4S and on different occasions the Mrs iphone 4 and ipad 2's and they never bought one of them saying they didnt have enough cash in the till and offered store credit instead.

Yep, that's why I said earlier in the post about making sure they had cash in the till. Search the net there is lots of cases were Cex had no cash in the till.

I was very surprised when they point blank refused to take a S2 though. My local has poster offering 15% extra on advertised prices for iPhones.

flagpole · 12-01-2013, 21:04

Cex make money through the loans. If you actually want to sell it they are less interested. They want you to sell something you desperately need then buy it back when you get your giro.

Hugh_ · 12-01-2013, 21:09

Quote:

Originally Posted by flagpole

Cex make money through the loans. If you actually want to sell it they are less interested. They want you to sell something you desperately need then buy it back when you get your giro.

I only used them because I once sold a Sony satio phone on eBay and got ripped. Surprise surprise eBay/PayPal found in favour of the buyer and I got nothing. Once bitten an all that.

Stiggles · 12-01-2013, 21:33

Quote:

Originally Posted by Hugh_

Yep, that's why I said earlier in the post about making sure they had cash in the till. Search the net there is lots of cases were Cex had no cash in the till.

I was very surprised when they point blank refused to take a S2 though. My local has poster offering 15% extra on advertised prices for iPhones.

Yeah, i'm not sure why they do that to be honest.

I took my N4 in today for a laugh while i was looking for a new camcorder. They graded it a B despite the fact it has not a single mark on it. I spoke to the manager who then upgraded it to an A after i hit the roof like another poster. Thing is, they couldn't buy it anyway as they again had zero cash.

I wasn't looking to sell it, i was just curious as they are offering £330 for the N4!

Hugh_ · 12-01-2013, 21:39

Quote:

Originally Posted by flagpole

Cex make money through the loans. If you actually want to sell it they are less interested. They want you to sell something you desperately need then buy it back when you get your giro.

Quote:

Originally Posted by Stiggles

Yeah, i'm not sure why they do that to be honest.

I took my N4 in today for a laugh while i was looking for a new camcorder. They graded it a B despite the fact it has not a single mark on it. I spoke to the manager who then upgraded it to an A after i hit the roof like another poster. Thing is, they couldn't buy it anyway as they again had zero cash.

I wasn't looking to sell it, i was just curious as they are offering £330 for the N4!

To be honest, I would of taken that price as it will halfed within 4 weeks.

The iPhone 5 is down to £305 for a 16gb it was £450 1 month ago. They like to get so e stock of all new phones and once they have a few the crash the price.

05-01-2013, 18:57	#1
whoever,hey Forum Member Join Date: Mar 2006 Posts: 30,072	Cex experience? I've off to Cex on the high st but just wondered how it all works? I've never been to one before. I'm off to sell 2 iphones! Whats the process, and whats the best way to get paid, does it even matter?

05-01-2013, 19:04	#2
Darth-Habib Forum Member Join Date: Apr 2002 Posts: 455	You need to take some proof of ID, such as bank statement, drivers license etc, to set up your details with them. They'll give you a CEX card or keyring fob card, to help with future deals, so you don't need to go through the above process with them. Sometimes they'll ask for proof of purchase on some items, particularly phones. They will test the phones, to make sure they work fine, and if they are unlocked etc, not reported lost/stolen. They will grade the phones from grade A to C, A being the best, you'll get more money for grade A, than you will for grade B or C. They either give you cash, or in store credit which is higher than the cash. I've dealt with them a lot, and they've always been great, the only downside is their prices are slightly lower than you'd get on ebay. Edit: Here's what the require, from their website http://uk.webuy.com/help/storehelp.p...p_requirements

05-01-2013, 20:10	#3
b1ackb1rd Forum Member Join Date: Dec 2005 Posts: 165	Beware. I have returned 2 mobiles recently that had supposedly been tested by their resident expert, on both occasions I was treated like a fraudster for returning them, lots of huddling and pointing at my by staff etc. IMEI numbers don't lie ... Thankfully. I won't be returning

05-01-2013, 21:35	#4
wrexham103.4 Forum Member Join Date: Oct 2009 Posts: 3,140	They tried to grade my brand new HTC desire x still in box as garde B as they said it had dust in the speaker.this was bs,got grade A in the end. Be very wary of them

05-01-2013, 21:47	#5
unknown17 Inactive Member Join Date: Jan 2009 Location: Wrexham :-( Posts: 3,593	Quote: Originally Posted by wrexham103.4 They tried to grade my brand new HTC desire x still in box as garde B as they said it had dust in the speaker.this was bs,got grade A in the end. Be very wary of them Is this the Wrexham store? About 3 years ago they refused to accept my Sony Ericsson V630i because it had too much cosmetic damage but it has no damage whatsoever.

05-01-2013, 21:53	#6
alan1302 Forum Member Join Date: Jul 2008 Location: West Yorks Posts: 6,180	Quote: Originally Posted by unknown17 Is this the Wrexham store? About 3 years ago they refused to accept my Sony Ericsson V630i because it had too much cosmetic damage but it has no damage whatsoever. There must have been something even if it was a little scratch...what did they say to you?

05-01-2013, 22:23	#7
Gormond Forum Member Join Date: Jul 2006 Location: Scotland Posts: 15,714	I sold my iPhone to CEX and although I had no issues they tried to tell me my phone was O2 locked when I knew it wasn't. This want long ago and it wasnt in great condition but still got over 100 quid for it.

07-01-2013, 13:11	#8
whoever,hey Forum Member Join Date: Mar 2006 Posts: 30,072	I've changed my mind about CEX, considering they dont pay that well anyway. I've decided to use http://www.o2recycle.co.uk instead, but i'll walk into an O2 shop and do it in person. Thanks for the advice.

12-01-2013, 16:52	#9
lala Forum Member Join Date: Apr 2002 Posts: 20,184	Best stick to ebay and Amazon tbh.

12-01-2013, 17:58	#10
whoever,hey Forum Member Join Date: Mar 2006 Posts: 30,072	Quote: Originally Posted by lala Best stick to ebay and Amazon tbh. What are the benefits of those then? The downsides are definitely a lot more hassle. I went into an O2 shop anyway, they send them off to O2recycle.

12-01-2013, 18:07	#11
grumpyoldbat Forum Member Join Date: Apr 2008 Posts: 3,636	Have used O2Recycle before - they're quick to send out the envelope, and they pay into your back account directly within a few days. If you time it right you can request a bag, send it back and get money in your bank within a week!

12-01-2013, 18:25	#12
John_Patrick Forum Member Join Date: Dec 2012 Location: Newcastle Posts: 904	Ive used 02recycle and Royal Mails Simply Drop as well as the usual suspects like Mazuma. I dont like the idea of selling phones (or high value) on Ebay.... way to many scams and Paypal/ebay always seem to side with the buyer if they say the item was not delivered or not as described

12-01-2013, 19:05	#13
Anika Hanson Forum Member Join Date: Dec 2008 Location: UK Posts: 14,219	I usually use mazuma. I've had a situation where I've requested the bag on say a Monday, recieved it on the Tuesday, sent the phone to them on the Tuesday and they have recieved it on the Wednesday and the money has gone into my account on the Wednesday.

12-01-2013, 19:13	#14
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	You'll likely get more money from the Mazuma type places. There are also price comparison sites for mobile phone recycling. Cex I think tell you on the website how much you'll get, I believe it's half of what they sell them for. If you don't actually need a pawn broker I'd go elsewhere.

12-01-2013, 19:20	#15
Hugh_ Inactive Member Join Date: Sep 2012 Posts: 906	With Cex you need to see if they even have money in the till to buy your stuff. I tried to sell a Samsung galazy s2 to them but they refused saying they just had to many samsung galaxy phones. But they will snap your hand off for an iPhone though, the market for 2nd hand iPhones is hugeeeeeeeee

12-01-2013, 19:25	#16
Hugh_ Inactive Member Join Date: Sep 2012 Posts: 906	Quote: Originally Posted by Anika Hanson I usually use mazuma. I've had a situation where I've requested the bag on say a Monday, recieved it on the Tuesday, sent the phone to them on the Tuesday and they have recieved it on the Wednesday and the money has gone into my account on the Wednesday. Mazuma are ok ish for iPhone prices, but I priced up a galaxy s3 with them and it was only worth the same as a iphone 4s that was a year older. Yet the S3 cost £529 sim free at launch and the iPhone was £499. So they were saying the S3 had lost over 50% of its value in 7 months?

12-01-2013, 19:34	#17
Anika Hanson Forum Member Join Date: Dec 2008 Location: UK Posts: 14,219	Quote: Originally Posted by Hugh_ Mazuma are ok ish for iPhone prices, but I priced up a galaxy s3 with them and it was only worth the same as a iphone 4s that was a year older. Yet the S3 cost £529 sim free at launch and the iPhone was £499. So they were saying the S3 had lost over 50% of its value in 7 months? iPhones just hold their value for longer. I went onto O2 recycle last week and saw that my current phone (galaxy note) was priced at £170 ish yet the iPhone 4 which was my previous phone was priced at £150. So not much difference considering that the Note came out over a year later.

12-01-2013, 19:46	#18
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	Quote: Originally Posted by Hugh_ Mazuma are ok ish for iPhone prices, but I priced up a galaxy s3 with them and it was only worth the same as a iphone 4s that was a year older. Yet the S3 cost £529 sim free at launch and the iPhone was £499. So they were saying the S3 had lost over 50% of its value in 7 months? That is exactly what they are saying yes.

12-01-2013, 20:45	#19
klendathu Forum Member Join Date: Feb 2012 Posts: 10,726	My CEX is effectively a no questions asked fence. I have sold Xbox, PS3 and dozens of DVDs with no proof of purchase needed. They just check the goods and hand over the cash. Its under the market rate but who cares when you get instant money.

12-01-2013, 20:55	#20
Stiggles Forum Member Join Date: Jan 2011 Location: Dundee, Scotland Posts: 9,293	Quote: Originally Posted by Hugh_ But they will snap your hand off for an iPhone though, the market for 2nd hand iPhones is hugeeeeeeeee Nope, they wont!! I tried to sell them my iphone 4S and on different occasions the Mrs iphone 4 and ipad 2's and they never bought one of them saying they didnt have enough cash in the till and offered store credit instead.

12-01-2013, 21:00	#21
Hugh_ Inactive Member Join Date: Sep 2012 Posts: 906	Quote: Originally Posted by Stiggles Nope, they wont!! I tried to sell them my iphone 4S and on different occasions the Mrs iphone 4 and ipad 2's and they never bought one of them saying they didnt have enough cash in the till and offered store credit instead. Yep, that's why I said earlier in the post about making sure they had cash in the till. Search the net there is lots of cases were Cex had no cash in the till. I was very surprised when they point blank refused to take a S2 though. My local has poster offering 15% extra on advertised prices for iPhones.

DS Forums

Cex experience?

12-01-2013, 21:04	#22
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	Cex make money through the loans. If you actually want to sell it they are less interested. They want you to sell something you desperately need then buy it back when you get your giro.

12-01-2013, 21:09	#23
Hugh_ Inactive Member Join Date: Sep 2012 Posts: 906	Quote: Originally Posted by flagpole Cex make money through the loans. If you actually want to sell it they are less interested. They want you to sell something you desperately need then buy it back when you get your giro. I only used them because I once sold a Sony satio phone on eBay and got ripped. Surprise surprise eBay/PayPal found in favour of the buyer and I got nothing. Once bitten an all that.

12-01-2013, 21:33	#24
Stiggles Forum Member Join Date: Jan 2011 Location: Dundee, Scotland Posts: 9,293	Quote: Originally Posted by Hugh_ Yep, that's why I said earlier in the post about making sure they had cash in the till. Search the net there is lots of cases were Cex had no cash in the till. I was very surprised when they point blank refused to take a S2 though. My local has poster offering 15% extra on advertised prices for iPhones. Yeah, i'm not sure why they do that to be honest. I took my N4 in today for a laugh while i was looking for a new camcorder. They graded it a B despite the fact it has not a single mark on it. I spoke to the manager who then upgraded it to an A after i hit the roof like another poster. Thing is, they couldn't buy it anyway as they again had zero cash. I wasn't looking to sell it, i was just curious as they are offering £330 for the N4!

12-01-2013, 21:39	#25
Hugh_ Inactive Member Join Date: Sep 2012 Posts: 906	Quote: Originally Posted by flagpole Cex make money through the loans. If you actually want to sell it they are less interested. They want you to sell something you desperately need then buy it back when you get your giro. Quote: Originally Posted by Stiggles Yeah, i'm not sure why they do that to be honest. I took my N4 in today for a laugh while i was looking for a new camcorder. They graded it a B despite the fact it has not a single mark on it. I spoke to the manager who then upgraded it to an A after i hit the roof like another poster. Thing is, they couldn't buy it anyway as they again had zero cash. I wasn't looking to sell it, i was just curious as they are offering £330 for the N4! To be honest, I would of taken that price as it will halfed within 4 weeks. The iPhone 5 is down to £305 for a 16gb it was £450 1 month ago. They like to get so e stock of all new phones and once they have a few the crash the price.