Originally Posted by smitj017:
“So how did they unlock it? Was it through O2, or some other way?”
Even though the phone had never been activated it was locked to the o2 network, I just rang them as I've mentioned and they took £15 of credit from the sim and all was done. I thought I'd have to wait days for it to be done and couldn't believe it when I received the unlocked email within 5 minutes!
As grumpyoldbat has said, they may not be unlocking the iphone 5 yet...