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YouView YVM 104 error


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Old 07-01-2013, 03:13
Paul_Howell
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Join Date: Jan 2013
Posts: 1

Have had my YouView box a few months now. Got it as an upgrade with my BT Vision Package, replacing my old BT Vision box. It was working fine, but a couple of weeks ago, it started to report a YVM 104 error whenever I try to access "On Demand" or "BT Vision" content. On the support links it points to it just says restart everything and see if it then works, which it doesn't. The YV settings are showing that it's got a Broadband connection, and my broadband download speed is well over the minimum 3MB. So, I've run out of things to try now, other than spending hours on the phone to BT convincing them to send me a replacement YV box. Anyone else got any ideas, from experience, of how to resolve this YVM 104 error.
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Old 07-01-2013, 12:12
gomezz
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Join Date: Oct 2004
Location: Buckingham
Posts: 22,205
My best advice is to look at the Youview forum. Goto the Youview web site for the link.
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Old 07-01-2013, 14:11
mac2708
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Join Date: May 2009
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This may help
http://bt.custhelp.com/app/answers/d...104-or-yvm-102
It says a bit more than " restart everything and see if it then works"
But , as suggested the Youview forum is your best bet http://community.youview.com/youview
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Old 07-01-2013, 16:42
BT Support
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Join Date: Mar 2009
Posts: 459
Hi Paul_Howell,

I sorry to hear that you are having problems with your new YouView box. I would like to look into this for you. Please could you send me in your details using the link below?

http://bt.custhelp.com/app/contact_email/c/4951

Thanks

Paddy
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