I recently got a Samsung Galaxy Nexus, and a sim from T Mobile. I put in £15 which gave me free minutes, and the extra £5 gave me free internet. However, when im out I cant access the internet, but im still paying for it.

Can anyone help me? Thanks

I assume you are using wifi when at home, or are you saying in some way that the T-Mobile SIM only works when you are at home ?

If you paid £15 for them they're not free

You would be better off going with Virgin Mobile. It's also on T-Mobile but at a fraction of the price.

£12 gets you 1200 mins, utd texts and 1GB data for example.

Maybe they meant three minutes?

(pedantic mode on)
I agree12/15ths is a fraction, but normally I would interpret the use of the phrase "fraction of the price" to mean certainly less than half.
(pedantic mode off)

Nobody is going to help the OP then?

OP i guess you are using wifi when you're at home? There are some setting that need to be configured on your phone. it's probably easiest if you pop in to a T-mobile or EE store and have them do it for you. it's hard work over the phone.

I did ask the OP the same question and was going to follow up when I get an answer

I responded on the duplicate thread they created on Advice section where they state is was working outside the house and now isn't which makes me wonder if they have run out of data credit ?

On the sheet that i got the sims with it says "top up a tenner, text TALK to 146 to register for your 100 free minutes......."

then down the sheet it says "dont forget to top up £10 each month to get your 100 free UK minutes, top up an extra £5 and get free internet as well"

what do you mean by data credit? it just says free internet on the sheet that i got the sims on

Aneesa, are you registered with My T-Mobile, on their website?

If you are, login to it, and check that the Internet free bolt-on is in effect. If it's not, then you'd find it much easier to just ring them from your phone on 150 and have their customer services guide you through it.

I am registered and will do that right now. What I don't get is why I paid an extra £5 for internet which I can't use while outside

Edit- can't seem to find that on the website so I guess it isn't in effect
I think I just ran out of data credit,like another person suggested. However if I knew I had a limit I wouldnt have paid the £5, I thought it was unlimited internet.

Thank you for helping though

EDIT-not sure if anyone will read this but here goes...

So only got 500mb free internet to use (from the first of next month??) Which kind of explains why I can't use internet outside. I was not aware of this I though it was unlimited (silly me)

It should be unlimited for Web and Email.

So you paid £15 for your free minutes and £5 for your free Internet. Well you definately bought the right phone lololol

What has the phone got to do with anything?

Actually,its a sim that I bought. And I paid £10 for the minutes,and £5 for the internet. Maybe read before you type

Could i recommend (if you use your phone every month) signing up to a sim only with either T-Mobile (If you're happy with their coverage) or virgin (they use t-mobile's network)

For example on Virgin you can pay £12pm and get

1200 mins
5000 texts
1GB Data
Unl virgin to virgin customer calls/texts

If you use your phone every month for calls/data it's better than topping up £15 just for 100 mins and 500mb data. The sim only is just a 30 day rolling contract so you can cancel at any time.

If you want to remain on Pay as you go Virgin are good as well. or ring up T-Mobile customer services and see if they can recommend a better plan for you. Where you get more mins/data for topping up.

Oh and i agree, T-Mobile's advertising is quite sly by just saying "Free Internet" first off it's £5, not free. And it also has a fair use policy of 500mb which isn't much for most people these days.

Thank you so much for the advice,and its has given me a lot to think about. The advertising was very sly,and I am very disappointed about it,it should have been explicit

Is this not a case of the phone either not having mobile data switched on or the data settings needing checking/put in?