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iPhone 4S back up problem


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Old 09-01-2013, 22:16
ceeveepee
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Join Date: Feb 2004
Posts: 144

Don't know if anyone has any ideas here but I got my new iPhone on Friday (latestt iOS and latest version of itunes) and the phone restored from the back up copy of my 3GS.

I have since tried to back up the 4S on itunes (as I usually do weekly), its syncs ok but then I get the error message:

"itunes could not backup iphone because an error occurred"

I have tried deleting previous back ups, deleting the lockdown folder, backing up on another PC and pretty much everything suggested here http://support.apple.com/kb/TS2529 apart from reinstalling itunes but it still won't back up and throws up the error message. If I plug in my ipad, ipod touch or old 3GS they all back up immediately which is leaning towards me thinking there may be a problem with the phone rather than itunes.

I have been able to back up via iCloud so I'm not too worried in the immediate future however I do like to keep an iTunes back up as well (for e.g. creating a .csv file of messges etc

Am a bit stuck now - I don't know if a erase and restore would change anything (I assume a restore from iCloud would put the phone back to how it is tonight after the iCloud back up so not sure if this will change anything that could be affecting the back up (I have always backed up to the PC in the past so have no experience of iCloud back up) or should I make an appointment at the genius bar? Googling just seems to come up with what I've already done.
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Old 09-01-2013, 23:43
Matt D
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Join Date: Jun 2007
Location: Cambridge
Posts: 13,064
Yeah, restoring from iCloud should return it to how it was when the iCloud backup was made.

However... An iCloud backup doesn't contain actual apps itself, just app data (and phone settings, homescreen arrangement, messages, blah blah blah) and what apps you have. Once an iCloud backup has been restored, the phone then re-downloads the apps directly over the internet.

[Unlike an iTunes restore, where the apps etc. get synced back on over USB]
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