Speed caps being reinstated on Full Monty plans

DevonBloke · 10-01-2013, 21:39

Full Monty speed caps will be put back in place from the 16th of January. 4Mbps down, 1Mbps up.

-ajm- · 10-01-2013, 21:42

Deleted

-ajm- · 10-01-2013, 21:44

Would this be to convince people to move to EE?

jabbamk1 · 10-01-2013, 21:47

Any proof? Any reason provided? Since they blocked tethering from the full monty I would have thought they wouldn't do this again.

At least its not 1mbps like it was at the start.

IslandNiles · 10-01-2013, 21:51

I'm two months into a 12 month SIM only contract. No mention of a speed cap when I signed up. Can they enforce contracts if they change the terms like this? Or is it somewhere in the small print that they can impose speed caps?

jabbamk1 · 10-01-2013, 21:56

Quote:

Originally Posted by IslandNiles

I'm two months into a 12 month SIM only contract. No mention of a speed cap when I signed up. Can they enforce contracts if they change the terms like this? Or is it somewhere in the small print that they can impose speed caps?

Well they've been doing it for years on older plans with speed caps at 1,8mbps and 3,6mbps. When the full monty came out it was speed capped at 1mbps and then 3.6mbps. It was only due to complaints that they lifted it. So I guess they can do it.

IslandNiles · 10-01-2013, 22:02

I decided to pay more to go with T-Mobile as I thought the combined EE network would be better than 3. If they're going to be messing about imposing speed caps, I wish I hadn't bothered.

DevonBloke · 10-01-2013, 22:08

The cap was never meant to be removed in the first place.
The APN change meant the caps came off on all plans.
Full Monty cap now going to be put back.

jabbamk1 · 10-01-2013, 22:08

Hmmm, well the good thing is that tbh 4mbps will be ok for browsing and streaming etc.. you'll only want 4mbps and above in a few cases, like downloading large files/tethering. But you cant tether on the full monty anyway, so like I said I have no idea why t-mobile would cap speeds.

I totally see your point though

@Devinbloke, can I ask how you know? Wasn't the cap originally taken off due to complaints?

IslandNiles · 10-01-2013, 22:10

Quote:

Originally Posted by jabbamk1

Hmmm, well the good thing is that tbh 4mbps will be ok for browsing and streaming etc.. you'll only want 4mbps and above in a few cases, like downloading large files/tethering. But you cant tether on the full monty anyway, so like I said I have no idea why t-mobile would cap speeds.

I totally see your point though

You're not supposed to, although they haven't blocked it.

John_Patrick · 10-01-2013, 22:23

You can tether on full monty as it was sold as part of the deal when people signed up. The removed the tethering some months ago but was for new sign ups after that point, didn't apply to original contracts.

Wonder if it says they can do this in their t&c's

Adamuk · 10-01-2013, 22:34

Isn't Full Monty supposed to mean 'everything'? Cheers T-mobile.

IslandNiles · 10-01-2013, 22:49

I guess this will cover them:

"3.4 We reserve the right to manage Your use of Our Network in order to protect it for the use of all of Our customers. We may therefore apply traffic management controls from time to time. Details of Our current policy are on Our website."

Still pathetic though.

EDIT:

Their traffic management policy categorically states that there's no speed cap: http://support.t-mobile.co.uk/resour...uly%202012.pdf

DevonBloke · 10-01-2013, 22:59

Quote:

Originally Posted by jabbamk1

Hmmm, well the good thing is that tbh 4mbps will be ok for browsing and streaming etc.. you'll only want 4mbps and above in a few cases, like downloading large files/tethering. But you cant tether on the full monty anyway, so like I said I have no idea why t-mobile would cap speeds.

I totally see your point though

@Devinbloke, can I ask how you know? Wasn't the cap originally taken off due to complaints?

You can certainly ask but I'm afraid I can't tell you.
All I can say is its from a very reliable source.

No I believe the cap speed was increased due to complaints but it was never removed. When EE4G launched and the EE APN was changed globally, this had the side effect of temporarily removing the Full Monty cap. I'm guessing it was easier to update all the APNs first (removing the cap) and then put the Full Monty cap back later. This is a guess though as I say.

jabbamk1 · 10-01-2013, 23:08

Quote:

Originally Posted by DevonBloke

You can certainly ask but I'm afraid I can't tell you.
All I can say is its from a very reliable source.

No I believe the cap speed was increased due to complaints but it was never removed. When EE4G launched and the EE APN was changed globally, this had the side effect of temporarily removing the Full Monty cap. I'm guessing it was easier to update all the APNs first (removing the cap) and then put the Full Monty cap back later. This is a guess though as I say.

Ok no worries. And I seem to remember the cap being removed much earlier. Like before the summer early. People were confirming the cap was gone and getting over 4mbps as early as May. So im not sure if the APN change is the reason here

ajh94 · 10-01-2013, 23:09

Why on earth are they putting the cap back, that's ridiculous. Will it be a different APN or everywhere but with a cap, also is this just for Full Monty? Orange isn't affected is it?

Also how do you know this, you got any proof?

IslandNiles · 10-01-2013, 23:10

What about the PDF I linked to?

"Are there any services, content, or protocols always slowed down? No."

moox · 10-01-2013, 23:15

Quote:

Originally Posted by IslandNiles

Their traffic management policy categorically states that there's no speed cap: http://support.t-mobile.co.uk/resour...uly%202012.pdf

Are you looking at "What are the download/upload limits or data usage caps on this tariff?"

That sounds more like a set download allowance than an actual speed restriction.

danielmeah · 10-01-2013, 23:16

Quote:

Originally Posted by DevonBloke

The cap was never meant to be removed in the first place.
The APN change meant the caps came off on all plans.
Full Monty cap now going to be put back.

So are they capping it by APN or by Plan itself? There are a few APN's still accessible that all appear to be unlimited (As in no speed cap)

IslandNiles · 10-01-2013, 23:16

Quote:

Originally Posted by moox

Are you looking at "What are the download/upload limits or data usage caps on this tariff?"

That sounds more like a set download allowance than an actual speed restriction.

I'm not sure what you mean.

moox · 10-01-2013, 23:16

Quote:

Originally Posted by IslandNiles

What about the PDF I linked to?

"Are there any services, content, or protocols always slowed down? No."

Sounds unclear to me. That might suggest specific protocols rather than a general limit - by applying an overall speed limit they're not targeting anything in particular and "no" might be the correct answer.

I don't think they know what they're doing - they say P2P is both blocked and restricted to 50kbps at all times on plans after Feb 2012. So the answer to the question should be "yes" just for that?

danielmeah · 10-01-2013, 23:17

Quote:

Originally Posted by jabbamk1

Hmmm, well the good thing is that tbh 4mbps will be ok for browsing and streaming etc.. you'll only want 4mbps and above in a few cases, like downloading large files/tethering. But you cant tether on the full monty anyway, so like I said I have no idea why t-mobile would cap speeds.

I totally see your point though

@Devinbloke, can I ask how you know? Wasn't the cap originally taken off due to complaints?

Some of us can tether tho :| so hopefully that's not capped to.

IslandNiles · 10-01-2013, 23:21

Quote:

Originally Posted by moox

Sounds unclear to me. That might suggest specific protocols rather than a general limit - by applying an overall speed limit they're not targeting anything in particular and "no" might be the correct answer.

I don't think they know what they're doing - they say P2P is both blocked and restricted to 50kbps at all times on plans after Feb 2012. So the answer to the question should be "yes" just for that?

True. But they don't list any permanent slowdowns, or slowing down during peak periods for browsing, streaming etc.

Step666 · 10-01-2013, 23:29

Back when T-Mobile capped all their customers at 1.8Mbps down, I went through a huge palaver with T-Mobile's Customer Services, who simultaneously claimed there was no speed cap and were mysteriously able to more than triple my speeds by adding a particular booster to my account.

Eventually I contacted CISAS because I believed that T-Mobile were failing to provide the service they advertised.
Their response was "Unfortunately we are unable to help you in this matter as your complaint concerns a business decision taken by the company you are complaining about. Business decisions fall outside the scope of our scheme and we have no power to deal a complaint of this nature" - worse than useless...

moox · 10-01-2013, 23:39

Quote:

Originally Posted by Step666

Back when T-Mobile capped all their customers at 1.8Mbps down, I went through a huge palaver with T-Mobile's Customer Services, who simultaneously claimed there was no speed cap and were mysteriously able to more than triple my speeds by adding a particular booster to my account.

I never even got that far. I knew there was something they could add, and after much CS wrangling one of them claimed to add a booster but it still didn't work.

Fortunately it was a 1 month contract so I just told them to shove it.

There was plenty of "local network conditions" as an excuse, so that must be why across Cornwall my phone always got a precise 1.8Mbps and a 3 phone in the same place got far more).

10-01-2013, 21:39	#1
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	Speed caps being reinstated on Full Monty plans Full Monty speed caps will be put back in place from the 16th of January. 4Mbps down, 1Mbps up.

10-01-2013, 21:42	#2
-ajm- Forum Member Join Date: Sep 2008 Location: Hedge End, Southampton, Hants. Posts: 2,816	Deleted Last edited by -ajm- : 10-01-2013 at 21:43. Reason: Changed my mind again

10-01-2013, 21:44	#3
-ajm- Forum Member Join Date: Sep 2008 Location: Hedge End, Southampton, Hants. Posts: 2,816	Would this be to convince people to move to EE?

10-01-2013, 21:47	#4
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Any proof? Any reason provided? Since they blocked tethering from the full monty I would have thought they wouldn't do this again. At least its not 1mbps like it was at the start.

10-01-2013, 21:51	#5
IslandNiles Forum Member Join Date: Apr 2005 Posts: 13,091	I'm two months into a 12 month SIM only contract. No mention of a speed cap when I signed up. Can they enforce contracts if they change the terms like this? Or is it somewhere in the small print that they can impose speed caps?

10-01-2013, 21:56	#6
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by IslandNiles I'm two months into a 12 month SIM only contract. No mention of a speed cap when I signed up. Can they enforce contracts if they change the terms like this? Or is it somewhere in the small print that they can impose speed caps? Well they've been doing it for years on older plans with speed caps at 1,8mbps and 3,6mbps. When the full monty came out it was speed capped at 1mbps and then 3.6mbps. It was only due to complaints that they lifted it. So I guess they can do it.

10-01-2013, 22:02	#7
IslandNiles Forum Member Join Date: Apr 2005 Posts: 13,091	I decided to pay more to go with T-Mobile as I thought the combined EE network would be better than 3. If they're going to be messing about imposing speed caps, I wish I hadn't bothered.

10-01-2013, 22:08	#8
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	The cap was never meant to be removed in the first place. The APN change meant the caps came off on all plans. Full Monty cap now going to be put back.

10-01-2013, 22:10	#10
IslandNiles Forum Member Join Date: Apr 2005 Posts: 13,091	Quote: Originally Posted by jabbamk1 Hmmm, well the good thing is that tbh 4mbps will be ok for browsing and streaming etc.. you'll only want 4mbps and above in a few cases, like downloading large files/tethering. But you cant tether on the full monty anyway, so like I said I have no idea why t-mobile would cap speeds. I totally see your point though You're not supposed to, although they haven't blocked it.

10-01-2013, 22:23	#11
John_Patrick Forum Member Join Date: Dec 2012 Location: Newcastle Posts: 904	You can tether on full monty as it was sold as part of the deal when people signed up. The removed the tethering some months ago but was for new sign ups after that point, didn't apply to original contracts. Wonder if it says they can do this in their t&c's

10-01-2013, 22:34	#12
Adamuk Forum Member Join Date: Dec 2005 Posts: 130	Isn't Full Monty supposed to mean 'everything'? Cheers T-mobile.

10-01-2013, 22:49	#13
IslandNiles Forum Member Join Date: Apr 2005 Posts: 13,091	I guess this will cover them: "3.4 We reserve the right to manage Your use of Our Network in order to protect it for the use of all of Our customers. We may therefore apply traffic management controls from time to time. Details of Our current policy are on Our website." Still pathetic though. EDIT: Their traffic management policy categorically states that there's no speed cap: http://support.t-mobile.co.uk/resour...uly%202012.pdf

10-01-2013, 22:59	#14
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	Quote: Originally Posted by jabbamk1 Hmmm, well the good thing is that tbh 4mbps will be ok for browsing and streaming etc.. you'll only want 4mbps and above in a few cases, like downloading large files/tethering. But you cant tether on the full monty anyway, so like I said I have no idea why t-mobile would cap speeds. I totally see your point though @Devinbloke, can I ask how you know? Wasn't the cap originally taken off due to complaints? You can certainly ask but I'm afraid I can't tell you. All I can say is its from a very reliable source. No I believe the cap speed was increased due to complaints but it was never removed. When EE4G launched and the EE APN was changed globally, this had the side effect of temporarily removing the Full Monty cap. I'm guessing it was easier to update all the APNs first (removing the cap) and then put the Full Monty cap back later. This is a guess though as I say.

10-01-2013, 23:08	#15
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by DevonBloke You can certainly ask but I'm afraid I can't tell you. All I can say is its from a very reliable source. No I believe the cap speed was increased due to complaints but it was never removed. When EE4G launched and the EE APN was changed globally, this had the side effect of temporarily removing the Full Monty cap. I'm guessing it was easier to update all the APNs first (removing the cap) and then put the Full Monty cap back later. This is a guess though as I say. Ok no worries. And I seem to remember the cap being removed much earlier. Like before the summer early. People were confirming the cap was gone and getting over 4mbps as early as May. So im not sure if the APN change is the reason here

10-01-2013, 23:09	#16
ajh94 Forum Member Join Date: Dec 2011 Location: London & Essex Posts: 987	Why on earth are they putting the cap back, that's ridiculous. Will it be a different APN or everywhere but with a cap, also is this just for Full Monty? Orange isn't affected is it? Also how do you know this, you got any proof?

10-01-2013, 23:10	#17
IslandNiles Forum Member Join Date: Apr 2005 Posts: 13,091	What about the PDF I linked to? "Are there any services, content, or protocols always slowed down? No."

10-01-2013, 23:15	#18
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by IslandNiles Their traffic management policy categorically states that there's no speed cap: http://support.t-mobile.co.uk/resour...uly%202012.pdf Are you looking at "What are the download/upload limits or data usage caps on this tariff?" That sounds more like a set download allowance than an actual speed restriction.

10-01-2013, 23:16	#19
danielmeah Forum Member Join Date: Jul 2012 Location: Liverpool(L15)l, UK Posts: 458	Quote: Originally Posted by DevonBloke The cap was never meant to be removed in the first place. The APN change meant the caps came off on all plans. Full Monty cap now going to be put back. So are they capping it by APN or by Plan itself? There are a few APN's still accessible that all appear to be unlimited (As in no speed cap)

10-01-2013, 23:16	#20
IslandNiles Forum Member Join Date: Apr 2005 Posts: 13,091	Quote: Originally Posted by moox Are you looking at "What are the download/upload limits or data usage caps on this tariff?" That sounds more like a set download allowance than an actual speed restriction. I'm not sure what you mean.

10-01-2013, 23:17	#22
danielmeah Forum Member Join Date: Jul 2012 Location: Liverpool(L15)l, UK Posts: 458	Quote: Originally Posted by jabbamk1 Hmmm, well the good thing is that tbh 4mbps will be ok for browsing and streaming etc.. you'll only want 4mbps and above in a few cases, like downloading large files/tethering. But you cant tether on the full monty anyway, so like I said I have no idea why t-mobile would cap speeds. I totally see your point though @Devinbloke, can I ask how you know? Wasn't the cap originally taken off due to complaints? Some of us can tether tho :\| so hopefully that's not capped to.

10-01-2013, 23:21	#23
IslandNiles Forum Member Join Date: Apr 2005 Posts: 13,091	Quote: Originally Posted by moox Sounds unclear to me. That might suggest specific protocols rather than a general limit - by applying an overall speed limit they're not targeting anything in particular and "no" might be the correct answer. I don't think they know what they're doing - they say P2P is both blocked and restricted to 50kbps at all times on plans after Feb 2012. So the answer to the question should be "yes" just for that? True. But they don't list any permanent slowdowns, or slowing down during peak periods for browsing, streaming etc.

10-01-2013, 23:29	#24
Step666 Forum Member Join Date: May 2012 Location: Scotland Posts: 1,274	Back when T-Mobile capped all their customers at 1.8Mbps down, I went through a huge palaver with T-Mobile's Customer Services, who simultaneously claimed there was no speed cap and were mysteriously able to more than triple my speeds by adding a particular booster to my account. Eventually I contacted CISAS because I believed that T-Mobile were failing to provide the service they advertised. Their response was "Unfortunately we are unable to help you in this matter as your complaint concerns a business decision taken by the company you are complaining about. Business decisions fall outside the scope of our scheme and we have no power to deal a complaint of this nature" - worse than useless...

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Speed caps being reinstated on Full Monty plans

10-01-2013, 23:39	#25
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by Step666 Back when T-Mobile capped all their customers at 1.8Mbps down, I went through a huge palaver with T-Mobile's Customer Services, who simultaneously claimed there was no speed cap and were mysteriously able to more than triple my speeds by adding a particular booster to my account. I never even got that far. I knew there was something they could add, and after much CS wrangling one of them claimed to add a booster but it still didn't work. Fortunately it was a 1 month contract so I just told them to shove it. There was plenty of "local network conditions" as an excuse, so that must be why across Cornwall my phone always got a precise 1.8Mbps and a 3 phone in the same place got far more).