Haven't checked my speed for a while.... getting 58/16 this morning. I'll have to keep an eye on this.

lol got a response from BT over submitted web form and as i thought they cant do nothing till speed drops down to under 15mb what horse crap this is stupid if i know i was going to loose a third of my service after my cool period i would of not bothered with BT contract or would of cancled my service and gone with some one else

Does any one have any ideas of what i can do next please ?

Thank you

I'm not sure what the SLA is, I've checked my speed over the last couple of days it's consistently down from 78 Mbps to 63 Mbps.
There's no way I'll be need all of that bandwidth right now of course so I guess they have us over a barrel or rather than SLA as you're not going to notice the difference until it drops dramatically.

Well of of today im now down to ip profile 52mb and only get speed of 50mb
was for 5 months on 78mb speed and profile 79.6mb
surely thats enough to notice DLM or line fault
but no BT don't want to know and not even trying so will never tell a person to goto BT i will shout out dont use it big time now

Have you tried asking for help on the BT Community forums? http://community.bt.com/t5/BT-Infinity/bd-p/BTInfinity

One of the mods there can usually look into such problems if you ask them to. May take a few days though.

Been having this issue for a month, on Infinity 2 unlimited was getting 51 mbps and not its dropped to 35 mbps. The following is the result of the BTW test.


1. Best Effort Test: -provides background information.

Download Speed
35.66 Mbps

0 Mbps 36.51 Mbps
Max Achievable Speed

Download speedachieved during the test was - 35.66 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-36.51 Mbps .
Additional Information:
IP Profile for your line is - 36.51 Mbps

2. Upstream Test: -provides background information.

Upload Speed
7.91 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 7.91Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

When i signed up for the Infinity package i was only given the option of Infinity 2 so i'm rather unhappy paying for a premium product and receiving Infinity basic in return.

Technical are working on it so unless i get at least 51 mbps back then BT and i will talk about releasing me from the contract.

Yep Just waiting for a reply on it atm Thanks