Digital Spy

Search Digital Spy
 

DS Forums

 
 
 

Can I insist on a Morning or Afternoon only appointment?


Reply
Thread Tools Search this Thread
Old 29-01-2013, 11:32
Heavenly
Forum Member
 
Join Date: Jan 2006
Location: Banshee
Posts: 28,916

I am having a Superhub installed next week but I have only been offered an all day appointment.

I thought all companies had to give you a morning or afternoon appointment nowadays? I really can't be taking off a whole day off work.
Heavenly is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 29-01-2013, 13:59
Heavenly
Forum Member
 
Join Date: Jan 2006
Location: Banshee
Posts: 28,916
Anyone asked for a morning or afternoon one and got it? Want some leverage before I ring up again.
Heavenly is offline   Reply With Quote
Old 29-01-2013, 14:54
Roooty
Forum Member
 
Join Date: Apr 2007
Location: Soton
Posts: 1,322
I've always been offered a morning or an afternoon slot with Virgin.
Roooty is offline   Reply With Quote
Old 29-01-2013, 20:07
BenMcr77
Forum Member
 
Join Date: Feb 2006
Location: Manchester
Posts: 6,502
Manned installs can have a morning or afternoon slot, but the self install delivery for the SuperHub swap is all day only
BenMcr77 is offline   Reply With Quote
Old 30-01-2013, 10:57
Heavenly
Forum Member
 
Join Date: Jan 2006
Location: Banshee
Posts: 28,916
Manned installs can have a morning or afternoon slot, but the self install delivery for the SuperHub swap is all day only
It's going to be a manned install.

So think I will ring back and ask for a morning or afternoon, thanks.
Heavenly is offline   Reply With Quote
Old 01-02-2013, 13:29
dadioflex
Forum Member
 
Join Date: Aug 2003
Posts: 1,540
When I had my Superhub installed I arranged it via the website and was given my choice of day and am or pm. Same thing when I had to have my phone looked at a fortnight ago. I'm actually pretty impressed with the service from VM.
dadioflex is offline   Reply With Quote
Old 04-02-2013, 15:11
Heavenly
Forum Member
 
Join Date: Jan 2006
Location: Banshee
Posts: 28,916
When I had my Superhub installed I arranged it via the website and was given my choice of day and am or pm. Same thing when I had to have my phone looked at a fortnight ago. I'm actually pretty impressed with the service from VM.
Thanks, I will have a look at the website.
Heavenly is offline   Reply With Quote
Old 04-02-2013, 20:24
looper35uk
Forum Member
 
Join Date: Apr 2005
Location: Sherwood Forest
Posts: 208
There are also 10am to 2pm slots available.
looper35uk is offline   Reply With Quote
Old 05-02-2013, 12:26
Heavenly
Forum Member
 
Join Date: Jan 2006
Location: Banshee
Posts: 28,916
I thought I was having an engineer around, which is what I asked for, but apparently its self install...and they will only give me an all day appointment.

Virgin used a company called Yodel to deliver them. Have given them my mobile number, as I only work a mile away from where I live. I can only take the afternoon off work, so am hoping they ring me when they are delivering it.
Heavenly is offline   Reply With Quote
Old 05-02-2013, 14:11
powar
Forum Member
 
Join Date: Aug 2012
Posts: 155
I wish you every bit of luck with Yodel. Awful service in every sense.
powar is offline   Reply With Quote
Old 06-02-2013, 09:28
Heavenly
Forum Member
 
Join Date: Jan 2006
Location: Banshee
Posts: 28,916
I wish you every bit of luck with Yodel. Awful service in every sense.
Oh great! Let's hope I am one of the minority that gets good service on Friday then.
Heavenly is offline   Reply With Quote
Old 06-02-2013, 09:30
Nigel Goodwin
Forum Member
 
Join Date: Apr 2006
Location: North Derbyshire
Posts: 37,417
I wish you every bit of luck with Yodel. Awful service in every sense.
To be fair, while I know how appalling bad Yodel (previously HDN) are, in the few cases I've had stuff delivered via Yodel it's been absolutely excellent.

But as it's mostly done by private individuals (in their own vehicles) the quality of service varies massively.
Nigel Goodwin is offline   Reply With Quote
Old 10-03-2013, 02:23
defectedsound
Forum Member
 
Join Date: Aug 2009
Posts: 13
I have always been given a choice of morning or afternoon from what I recall. You can also go to my Virgin Media online and change dates/times of appointments.
defectedsound is offline   Reply With Quote
Old 10-03-2013, 15:26
BenMcr77
Forum Member
 
Join Date: Feb 2006
Location: Manchester
Posts: 6,502
I have always been given a choice of morning or afternoon from what I recall. You can also go to my Virgin Media online and change dates/times of appointments.
That's for attended appointments - not delivery ones
BenMcr77 is offline   Reply With Quote
Old 11-03-2013, 10:05
goldiecliff
Forum Member
 
Join Date: Nov 2007
Location: Leicester
Posts: 23
When I had my superhub delivered by Yodel it took three attempts for it to be delivered. The first time they left it by the front door - it snowed and I came home to a soggy box and superhub. The next time I've got no idea what happened as it just never turned up (I suspect they left it by the front door again and it got stolen by my neighbours from hell opposite). When I rang Virgin Media about delivery of a third superhub I asked them to send it by Royal Mail and after a lot of huffing and puffing they did and it turned up two days later.

With Yodel it depends entirely on the delivery driver so you might be lucky.
goldiecliff is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT +1. The time now is 03:34.