I agree with earlier posts that all other ISPs are going to be hit by this.
I'm with a small ISP - I'll stay with them as I know the MD so if anything goes wrong I know I've literally got personal support. But as someone who will subscribe to BT Sport for £12/£15 it would obviously be cheaper for me to get BT Broadband.
One thing that I imagine causes some stickiness is the need to change email address. If I didn't have the above personal contact then the need to change email address would also be an issue for me in changing broadband provider.
I'm with a small ISP - I'll stay with them as I know the MD so if anything goes wrong I know I've literally got personal support. But as someone who will subscribe to BT Sport for £12/£15 it would obviously be cheaper for me to get BT Broadband.
One thing that I imagine causes some stickiness is the need to change email address. If I didn't have the above personal contact then the need to change email address would also be an issue for me in changing broadband provider.




