Please can anyone help me restore my sanity? My wife has treated herself to an iPad and I have the job of setting up her email account (currently on a PC). I have tried till I'm at screaming point but the iPad won't listen! I should say at this stage I've never touched an Apple computer before in my life so I'm a complete beginner. Everyone tells me they're intuitive but I'm not convinced! Anyway, this is what I've tried:
I tap Mail at the bottom of the main screen to get to the Welcome screen showing iCloud, Gmail, etc. I choose Other, then Add Mail Account. Sometimes, I'm offered the choice of POP or IMAP, other times it just goes straight to New Account. I haven't been able to work out what triggers the POP/IMAP choice; it seems to be random. When I am offered the choice, I select POP which I know to be the correct one (according to my Windows email software it's a POP3 server but I'm not sure whether that's significant). The details I then enter are:
Name: Her full name
Email: hername@ntlworld.com
Description: Her Email
Incoming Mail Server
Host Name: pop.ntlworld.com
User Name: hername (have tried it with and without @ntlworld.com)
Password : **************
Outgoing Mail Server
Host Name: smtp.ntlworld.com
User Name: hername (as above, with and without @ntlworld.com)
Password : (optional so not entered)
The routine then goes into Verifying mode and never completes. Sometimes I get an intermediate message that says "Cannot connect using SSL, do you wish to try without?" but the result is the same.
I've also tried going in via Settings/Mail,Contacts,Calendars, then Add Account. But the result is the same - an endless verifying routine.
Please please, what am I doing wrong??
I tap Mail at the bottom of the main screen to get to the Welcome screen showing iCloud, Gmail, etc. I choose Other, then Add Mail Account. Sometimes, I'm offered the choice of POP or IMAP, other times it just goes straight to New Account. I haven't been able to work out what triggers the POP/IMAP choice; it seems to be random. When I am offered the choice, I select POP which I know to be the correct one (according to my Windows email software it's a POP3 server but I'm not sure whether that's significant). The details I then enter are:
Name: Her full name
Email: hername@ntlworld.com
Description: Her Email
Incoming Mail Server
Host Name: pop.ntlworld.com
User Name: hername (have tried it with and without @ntlworld.com)
Password : **************
Outgoing Mail Server
Host Name: smtp.ntlworld.com
User Name: hername (as above, with and without @ntlworld.com)
Password : (optional so not entered)
The routine then goes into Verifying mode and never completes. Sometimes I get an intermediate message that says "Cannot connect using SSL, do you wish to try without?" but the result is the same.
I've also tried going in via Settings/Mail,Contacts,Calendars, then Add Account. But the result is the same - an endless verifying routine.
Please please, what am I doing wrong??