So i was in the Apple store yesterday

Lidtop2013 · 09-02-2013, 20:24

I picked up one of the black iphone 5's from the dock it was sat on and i saw all the paint chipped off at the bottom and i remembered that people said they were taking them back and getting a new one, well i asked one of the sales people "so you must have loads of people bringing back the black version to exchange it because of paint damage" , he said well no, we dont change them under warranty for that.

Is that right? i thought it came under warranty and i thought people WERE getting them exchanged? maybe i got my wires crossed somewhere

IslandNiles · 09-02-2013, 20:26

Pretty sure it would count as wear and tear, so not covered under warranty.

ishAppy · 09-02-2013, 20:59

Did you ask him why not?

The Lord Lucan · 09-02-2013, 21:03

People were getting them changed out because they were arriving in the box chipped... which is damaged goods. Apple just give a fair bit more time than others to swap it out so people were taking them in saying they had arrived like that.. weeks after they got them. However if you make a big enough stink in an Apple store especially if you have more than one Apple product registered they will sort you out 9 out of 10 times.

Lidtop2013 · 09-02-2013, 21:29

ah right that explains why he said its not under warranty then

Thine Wonk · 09-02-2013, 22:28

It's all down to whether it's of satisfactory quality and fit for purpose. You would expect things to wear over time, but if you are taking very good care of the device, but the paint is coming off then that wouldn't be satisfactory quality and would be something they would have to remedy.

If you knocked it on something though and others have no marks on theirs then there wouldn't be anything you could do. A knock by you is wear and tear. People are saying on Youtube that it isn't wearing well. The aluminium edges are very easily marked and it's not very durable design wise.

The Lord Lucan · 09-02-2013, 22:42

One of my friends doesn't even have a case on his, puts it in his pocket with keys, chucks it about. yes it is dinged and scratched but his 3Gs looked much worse after a few months..

Gormond · 09-02-2013, 23:52

The iPhone 5 is anodised, not painted. Thought I would mention it to avoid confusion.

prking · 10-02-2013, 08:00

Quote:

Originally Posted by Gormond

The iPhone 5 is anodised, not painted. Thought I would mention it to avoid confusion.

Anodising aluminium is about increasing the thickness of the surface layer of oxide so that it is stronger and that paints and dyes stick to it (rather than coming off)

The suggestion is that poor quality control of the manufacture of the iPhone 5 case means that the dye is not adhering properly to the aluminium.

09-02-2013, 20:24	#1
Lidtop2013 Forum Member Join Date: Jan 2013 Location: West Midlands Posts: 2,450	So i was in the Apple store yesterday I picked up one of the black iphone 5's from the dock it was sat on and i saw all the paint chipped off at the bottom and i remembered that people said they were taking them back and getting a new one, well i asked one of the sales people "so you must have loads of people bringing back the black version to exchange it because of paint damage" , he said well no, we dont change them under warranty for that. Is that right? i thought it came under warranty and i thought people WERE getting them exchanged? maybe i got my wires crossed somewhere

09-02-2013, 20:26	#2
IslandNiles Forum Member Join Date: Apr 2005 Posts: 13,091	Pretty sure it would count as wear and tear, so not covered under warranty.

09-02-2013, 20:59	#3
ishAppy Forum Member Join Date: Jan 2013 Posts: 88	Did you ask him why not?

09-02-2013, 21:03	#4
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	People were getting them changed out because they were arriving in the box chipped... which is damaged goods. Apple just give a fair bit more time than others to swap it out so people were taking them in saying they had arrived like that.. weeks after they got them. However if you make a big enough stink in an Apple store especially if you have more than one Apple product registered they will sort you out 9 out of 10 times.

09-02-2013, 21:29	#5
Lidtop2013 Forum Member Join Date: Jan 2013 Location: West Midlands Posts: 2,450	ah right that explains why he said its not under warranty then

09-02-2013, 22:28	#6
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	It's all down to whether it's of satisfactory quality and fit for purpose. You would expect things to wear over time, but if you are taking very good care of the device, but the paint is coming off then that wouldn't be satisfactory quality and would be something they would have to remedy. If you knocked it on something though and others have no marks on theirs then there wouldn't be anything you could do. A knock by you is wear and tear. People are saying on Youtube that it isn't wearing well. The aluminium edges are very easily marked and it's not very durable design wise.

09-02-2013, 22:42	#7
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	One of my friends doesn't even have a case on his, puts it in his pocket with keys, chucks it about. yes it is dinged and scratched but his 3Gs looked much worse after a few months..

09-02-2013, 23:52	#8
Gormond Forum Member Join Date: Jul 2006 Location: Scotland Posts: 15,714	The iPhone 5 is anodised, not painted. Thought I would mention it to avoid confusion.

10-02-2013, 08:00	#9
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by Gormond The iPhone 5 is anodised, not painted. Thought I would mention it to avoid confusion. Anodising aluminium is about increasing the thickness of the surface layer of oxide so that it is stronger and that paints and dyes stick to it (rather than coming off) The suggestion is that poor quality control of the manufacture of the iPhone 5 case means that the dye is not adhering properly to the aluminium.

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So i was in the Apple store yesterday