[BrianWescombe]

Since yesterday, my Galaxy S3 (unlocked/unbranded UK model, updated to latest stock firmware) shows 1 unread message on the yellow envelope icon - even if there are no messages or indeed 2 or more. I've tried rebooting, clearing the app cache, force closing, disabling and re-enabling the app, clearing the app data, deleting all messages, everything, but the problem won't go away - a little number 1 next to the icon, no matter how many messages I have. This happens on the homescreen and app grid screens but not on the lockscreen.

Any ideas? I don't want to factory reset unless absolutely necessary!

[Mark in Essex]

I know you may have tried it anyway but have you tried pulling the notification bar down and opening it that way (instead of through messages/EMAILS)?

Sorry but don't know what else it could be if not that.

[BrianWescombe]

Quote:

Originally Posted by Mark in Essex

I know you may have tried it anyway but have you tried pulling the notification bar down and opening it that way (instead of through messages/EMAILS)?

Sorry but don't know what else it could be if not that.

There are no messages to open

[JasonWatkins]

Isn't a voicemail you haven't listened to is it ?

[BrianWescombe]

Quote:

Originally Posted by JasonWatkins

Isn't a voicemail you haven't listened to is it ?

No it's definitely showing on the text message/messaging app icon, not the Phone icon

[TheBilly]

Try going into apps manager and force stop Messaging, then clear cache.

[BrianWescombe]

Quote:

Originally Posted by TheBilly

Try going into apps manager and force stop Messaging, then clear cache.

Done that, made no difference

[JasonWatkins]

Quote:

Originally Posted by BrianWescombe

Done that, made no difference

Have you booted into recovery and wiped the cache and dalvik cache ?

[BrianWescombe]

Quote:

Originally Posted by JasonWatkins

Have you booted into recovery and wiped the cache and dalvik cache ?

Nope, wouldn't know how to either! IS that safe to do? My phone isn't rooted

[PencilBreath]

Try this
Go to Settings > Application Manager > All applications (on the top). Locate the "BadgeProvider" app, once in there select "clear data"

you need to restart the phone after that apparently.

only other solutions I can find are a factory reset.

http://www.askmefast.com/Samsung_gal....html#q2250193

[JasonWatkins]

Quote:

Originally Posted by BrianWescombe

Nope, wouldn't know how to either! IS that safe to do? My phone isn't rooted

It's perfectly safe. You have to turn the phone off and then hold down the power button, volume up button and the middle button all at the same time and it will boot into recovery mode.

i don't have my S3 any more but if memory serves, you can wipe the cache in the stock recovery mode and - i think - the dalvik cache as well. Do these two ONLY if you're unsure of what you're doing.

I don't know if it will necessarily solve the problem but it's one of the only other things I could think of.

[daclick]

Mine did this a month or too ago, the badge provider thing worked for me

[BrianWescombe]

Clearing Badge Provider worked, thanks for the advice!

[firegoddess666]

PencilBreath i want to thank you so much!
I have tried loads of different suggestions on different forums to clear the one away and none of them worked until now.

Thank you!

[SJ_Mental]

I just googled about this problem and found my way back here, Good old DS, Thank you PencilBreath