Originally Posted by David Waine:
“Just to set matters straight, when you take YouView from TalkTalk, you need to sign up for their Plus Package, which puts you on a line capable of up to 24Mbps (although you will be very lucky if you achieve that speed - but that is true of any ISP). For that you get your line rental, unlimited UK calls from your landline (as long as they don't last more than an hour apiece), a twin tuner Freeview HD PVR with all the catch-up players included, unlimited downloads and TalkTalk's own 'gifts' (mainly US TV series, but 'The Tudors' is in there). You also have the option to extend the package by buying further 'boosts' such as Sky Sports, Movies etc., but this is not compulsory. If you do opt to take any of their 'boosts', you sign up on the TalkTalk website. There is no long term contact (just a month) and you don't deal with Sky at all. One of the catch-up players built-in is Now TV from Sky, which costs money if you elect to use it, but you don't have to.
I could have gone to a retailer and bought a YouView box, but it would have cost me £250-300, I would still need a robust broadband connection and I wouldn't qualify for the TalkTalk gifts or additional packages at all. Despite this, some people are claiming that the TalkTalk offer is a bad deal? I don't think so.
I know that their customer services have a poor reputation, gained largely in their early days when they genuinely did struggle to deliver good support. Once earned, a bad reputation is difficult to shake off. I have been with them for years, however, and I honestly have few complaints. My broadband speed averages 10-11Mbs and is reliable. I have the Entertainment Boost, which delivers a typical Sky package (Sky One, Two, Living, Sky Arts, Discovery, TCM - over 30 channels in all) for an extra £10 a month and I can cancel whenever I want simply by clicking the appropriate box on the TalkTalk website. The picture and sound quality of the streamed programmes is much the same as those beamed from the local transmitter on Freeview. Online HD programming is coming.
For the person who mentioned being unable to find YouView on the TalkTalk website, did you click on the 'TV, Broadband and Phone' tab?
The most critical posts in this thread seem to be from people who openly admit that they are not TalkTalk customers. How qualified are they, therefore, to comment on the current service? Someone who is genuinely dissatisfied with the service he/she is receiving is one thing. Someone who is simply recycling old information, or repeating what they have heard, is quite another.”
Or someone that have seen Talk Talk services when they gone to other peoples places to sort computers out. true i have not done so now for about 7-8 months, but from what I have seen have put me off Talk Talk and certainly when trying to get through to their customer service and explain the problem.
The worse one was when someone was getting less than a megabit and Talk Talk sent their I think they call them Bright sparks engineers around, he took the faceplate off the phone socket, stuck another router on and then vanished, saying he would be back, never to be seen or heard of again.
I had to sort it out, tidy up the cables he left lying all over the place, put the cover back on the socket and sort out the routers as the poor person did not know which one they was using.
she still got less than a megabit, sometimes it will pop up a bit more, but not very often. she should be getting at least 2-3 where she lives. I did say to her about changing, but she have not done so yet, now waiting for fibre and I think she will change when it comes to her.
That is not the only person who have had problems with Talk Talk, and some people just cope with it as they think they will get no better or that it is cheap.
Of all the places i have visited that have Talk Tlak and sadly it seems like Talk Talk have told their lies to many people, i have seen two that holds up to what it should be and Neo thinks i should try it before i complain about them, no thank you.
No doubt there are a load of people out there that are happy with Talk Talk, as long as nothing goes wrong.
if their sales people told people the truth about what speed they could get and trying to make out that they are from Bt, it would be something.
I have had many a run ins with Talk Talk and I have never even used them myself, at least Sky do kind of know what they are on about.
The youview box may be a good offer, but it may also get people to spend more money on something they don't really need.
Look at their essentials package, what is it £6.50 a month, i not including line rental and I am not taking off the discount for 12 months.
So £6.50 a month, will give you unlimited Data

and evening and weekend calls, if you want any time calls that is another £5 a month. so you are looking at £11.50. but no doubt doubt people will think, oh that is only £4 a month less than if I went for the Tv package, so they are spending another £4 for something they may not really want. this is how a lot of companies work, not just Talk Talk.
I know someone who still pays BT a subscription for international calls as they think it saves them money and yet it don't because they don't call international calls enough.
People sometimes think they are saving money and they are not. you pay for it in the end one way or another.