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Kwikfit broke locking wheel nut


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Old 17-02-2013, 11:23
Maria_Robinson
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you can get the nut off without the key. but given that the actual key broke, twice, it may prove difficult without damaging the wheel or hub.
Was going to say the same but use a good tyre shop not dozy Kwick fit, to be honest I am not sure how they havent gone into Receivership years ago. My daughter who is about 7 stone went and got a tyre replaced, she paid and because she didnt tip the surly bloke, he expected her to lift the spare into the back herself. Sorry going off topic here.
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Old 17-02-2013, 14:44
Doctorb
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In the past, I've got tough locking wheel nuts off by raising the wheel, removing all the other nuts and hitting the nut flush with a metal drift, wide enough to hit the full diameter of the nut. This can have the effect of 'loosening' the nut from it being seized rather than over tightened. Hitting the rim with a hammer (From behind with wood block to protect wheel) can also help, alternate from the opposite side from the nut first. With time, and this may take up to an hour (or a few minutes if lucky), the nut can be removed with an old socket hammered on, or the key if applicable.
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Old 17-02-2013, 14:51
DaisyBumbleroot
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Was going to say the same but use a good tyre shop not dozy Kwick fit, to be honest I am not sure how they havent gone into Receivership years ago. My daughter who is about 7 stone went and got a tyre replaced, she paid and because she didnt tip the surly bloke, he expected her to lift the spare into the back herself. Sorry going off topic here.
Tip? I've never heard of tipping in kwikfit! Or any other tyre place! They can bog right off
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Old 17-02-2013, 17:33
Waj_100
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I ordered it direct from Hyundai, they got it from Germany, took 10 days to land

I think I'm just going to call Hyundai on Monday to see if they can do anything, I'm thinking if I mess abut any more I may hack something good and proper

Well, good luck with it anyway, my extreme method is probably best used by a professional anyway.
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Old 17-02-2013, 18:41
Cunny Funt
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I lost my key a few days ago. I called a mobile tyre fitter out as I had a puncture and he chizzled the old nuts off (5 each) and then I bought a new set from Halfords. It only took him 45 minutes to do everything.
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Old 17-02-2013, 22:08
Nessun Dorma
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Bit of a long one, maybe.

Not last Monday, the Monday before I got a flat tyre. Called out the AA as I was on the A14 and right next to the busy road. They came out, put my spare on and I went on my way.

Got to work and called a mobile tyre fitting service to replace both my front tyres as theyre both were getting worn. He did the one with the spare ok and but said the other is reply tight and it may break the key. I said 'go for it, try it, I need a new tyre' so he did, and broke the key. Bugger.

Ordered a new key on the tuesday, 24 and ten days later I picked it up yesterday. Went to Kwikfit (I know, I know!) and forgot the new key, he saw the old one and said 'broken, blah,blah' so i said 'oh i do have a new one st home, i got it yesterday, hang on ill go and get it' and i explained what had happened with the flat tyre and the mobile fitting company etc.

So I went home, brought the New key and a minute later the guy came into reception to say he'd broken it, the wheel was on too tight. I said 'ah no way, just bought that, what am I going to do' he said I could try a few local garages.

So I went to a garage and he said he didn't have the gear, but to go back to kwikfit and get a refund on the wheel key. So I went home and explained to my husband what happened and he said 'yes, they broke it, get a refund!', also asked Facebook and they all said kwikfit should refund me.

So I went cpback to kwikfit, they don't want to know and when i asked 'what am i going to do?' they said I need to find a garage that can take off the wheel and they don't know any!



So, after all that, does anyone know
- where I stand with a refund from kwikfit
- what can I do about the wheel! I've called 2 garages and they can't do anything and Hyundai arnt answering their phone.

Thanks x
Assuming the fitter at Kwikfit was using the tool correctly, it is either the tool supplier, or the mobile fitter who maybe at fault. If the tool was not fit for purpose, your claim is with whomever sold you the tool. If it is because the wheel nut was overtightened, you might have a claim with the mobile fitter, but you will need to prove it was they who overtightened it.
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Old 17-02-2013, 22:57
DaisyBumbleroot
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Assuming the fitter at Kwikfit was using the tool correctly, it is either the tool supplier, or the mobile fitter who maybe at fault. If the tool was not fit for purpose, your claim is with whomever sold you the tool. If it is because the wheel nut was overtightened, you might have a claim with the mobile fitter, but you will need to prove it was they who overtightened it.
Yanno what, I can't be arsed

Thanks for all the replies
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Old 17-02-2013, 23:04
Galaxy266
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Please do come back and let us know how you got on at the Hyundai dealers..
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Old 18-02-2013, 01:06
monkeydave68
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if you need to remove the wheel nut hammer a socket over the top of it that is a tight fit and then it will have enough grip to remove the wheel nut you will need a vice to hold the socket in so you can punch the wheel lock out to do the other nuts
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