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Nexus 4, cracked screen


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Old 18-02-2013, 19:32
c4rv
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My own stupidity and laziness in ordering a protector of some kind, I don't like the bumper but it would have stopped the screen cracking on this occasion.

Anyway, the bottom right hand, about 1 cm up and about 2 cm across is now cracked and not responding.

Had a quick scan around the web and looks like google are going to charge around 100 and takes around 2 weeks. Carphone warehouse may do repairs but don't know how much and how long it will take. Are there any other options ??
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Old 18-02-2013, 19:46
Gormond
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Apparently CPW charge 80 to repair a cracked screen.
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Old 18-02-2013, 20:01
Hugh_
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The same thing has happened to mine it only fell from the sofa to the floor and the screen has cracked and the bottom half inch no longer responds to touch.

100 to repair a 270 phone seems a little harsh, and if I use CPW I will void the warranty.
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Old 18-02-2013, 20:06
konebyvax
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To be fair it isn't *really* a 270 phone, it's 'underpriced' due to Google not taking any retailers cut on it. Still, 100 is not exactly an inconsequential sum, I agree. All for the sake of a 3 quid case....my son's GF dropped hers (with afore-mentioned 3 quid case) from approx 3 feet onto our hardwood floor - not a scratch.
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Old 19-02-2013, 01:00
c4rv
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To be fair it isn't *really* a 270 phone, it's 'underpriced' due to Google not taking any retailers cut on it. Still, 100 is not exactly an inconsequential sum, I agree. All for the sake of a 3 quid case....my son's GF dropped hers (with afore-mentioned 3 quid case) from approx 3 feet onto our hardwood floor - not a scratch.
yeah, I've been kicking myself for not getting a case. I had actually ordered one when my mrs first got the phone but they were out of stock of the one she wanted and I never got round to ordering another one.

Of course I had to be the one to drop it
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Old 19-02-2013, 10:33
Gormond
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yeah, I've been kicking myself for not getting a case. I had actually ordered one when my mrs first got the phone but they were out of stock of the one she wanted and I never got round to ordering another one.

Of course I had to be the one to drop it
This happened to me but I bought a cheap 3 quid case from ebay until the official bumper came back in stock which turned out to be lucky as I did end up dropping it.
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Old 19-02-2013, 13:05
Stiggles
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The same thing has happened to mine it only fell from the sofa to the floor and the screen has cracked and the bottom half inch no longer responds to touch.

100 to repair a 270 phone seems a little harsh, and if I use CPW I will void the warranty.
I thought you sold yours....

I've dropped mine from the sofa arm more time that i care to remember and its never cracked. Before i got my case Gormond recommended, it used to slip off the damn leather couch constantly. It used to be on the floor more than it was in my hand! Still not a mark on it.

Also, its not a 270 phone. I wish you would drop that.
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Old 19-02-2013, 13:19
Hugh_
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Also, its not a 270 phone. I wish you would drop that.

I brought mine from the googleplay store and it cost me 279, so for me it's a 279 phone.
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Old 19-02-2013, 13:49
IslandNiles
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Also, its not a 270 phone. I wish you would drop that.
Of course it is! That's the price that Google announced and that's the price that it sells for on the Play Store.

Is it head and shoulders above the spec that you would expect on other phones in that price bracket? Absolutely. Does that make it very good value for money? Definitely. But it's still a 279 phone because that's its price point.
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Old 19-02-2013, 13:57
Stuart_h
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I brought mine from the googleplay store and it cost me 279, so for me it's a 279 phone.
for once we agree Hugh (well as long as we agree its 279 not 270)
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Old 19-02-2013, 14:08
Stiggles
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I brought mine from the googleplay store and it cost me 279, so for me it's a 279 phone.
No you didn't. You 'bought' it....

Anyway, Google announced it as a 279 phone bought only from them. LG who makes the phone charge more than that for it. Much more as does everywhere else.
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Old 19-02-2013, 14:09
Stiggles
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Of course it is! That's the price that Google announced and that's the price that it sells for on the Play Store.

Is it head and shoulders above the spec that you would expect on other phones in that price bracket? Absolutely. Does that make it very good value for money? Definitely. But it's still a 279 phone because that's its price point.
That's only direct from Google's price though

Everywhere else is way over 350.
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Old 19-02-2013, 14:23
konebyvax
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I brought mine from the googleplay store and it cost me 279, so for me it's a 279 phone.


Do they allow you to bring stuff from the Google play store?
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Old 19-02-2013, 16:18
Gormond
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I brought mine from the googleplay store and it cost me 279, so for me it's a 279 phone.
You got free delivery then? As it cost me 289 including delivery.

Also as mentioned Google are taking a retailer cut on the sales, hence why it's closer to 400 everywhere else.
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Old 21-02-2013, 18:15
c4rv
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Just a follow up question, has anybody actually had their screen replaced with CPW or LG (who google direct you to).

CPW want 23.50 just to look at it and LG won't even give a quote for looking at it but the guy on their helpline said it will be at least 20 to get a quote.

I had a look at replacing it myself but parts alone are 80 (and that is shipped from US) and the screen appears to be glued with the case and apparently can be a pain to separate.
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Old 22-02-2013, 18:00
ihatemarmite
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You've made me nervous now. I have the nexus 4 with a silicon case that covers the back but not the screen.
Which is the best case?

Really bad luck on the screen. If it's new, I'd get google (LG) to repair it as I'd still want my warranty and it's a really good phone.
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Old 22-02-2013, 18:09
jonner101
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If you don't want to wait 2 weeks you can do it your self.

I managed to crack the front screen and was able to repair it myself by using this video

The screens are quite expensive though as you have to buy the lcd and digitizer assembly in one unit
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Old 22-02-2013, 18:15
Aly1
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That sounds like a lot of money.
I know you don't live near me but when I was in our local mobile phone repair shop getting my phone unlocked somebody came in with their iPhone with a cracked screen and he said he would replace it for 40.
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Old 22-02-2013, 18:21
jonner101
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That sounds like a lot of money.
I know you don't live near me but when I was in our local mobile phone repair shop getting my phone unlocked somebody came in with their iPhone with a cracked screen and he said he would replace it for 40.
the digitizer and LCD are bonded on the Nexus so I think 40 is going to be out of the question for this phone
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Old 22-02-2013, 18:31
Stiggles
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Do you not have any insurance for the phone?
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Old 22-02-2013, 18:33
Aly1
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the digitizer and LCD are bonded on the Nexus so I think 40 is going to be out of the question for this phone
Sounds like a good reason not to buy this phone. Not that I've got a clue what a digitizer is!
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Old 22-02-2013, 18:38
Stiggles
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Sounds like a good reason not to buy this phone. Not that I've got a clue what a digitizer is!
Most phones are like this now.
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Old 22-02-2013, 18:41
Aly1
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Most phones are like this now.
I don't even know what I'm doing on this forum! I only ventured in to get some advice on resetting my phone!
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Old 22-02-2013, 19:00
c4rv
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Do you not have any insurance for the phone?
nope, never damaged or lost a phone in over 15 years between me and my mrs. As I mentioned the plan was to get a proper case, just never got round to it.
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Old 22-02-2013, 19:03
c4rv
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You've made me nervous now. I have the nexus 4 with a silicon case that covers the back but not the screen.
Which is the best case?

Really bad luck on the screen. If it's new, I'd get google (LG) to repair it as I'd still want my warranty and it's a really good phone.
It didn't fall on the screen, it actually the edge of a paving block at an angle right where the bezel meets the screen. I would imagine if it had hit anywhere else I would have got away with it.

The official bumper may have saved it, any cover that comes round the side and meets up to the glass and stands proud of the screen would probably have saved it.
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