Hi there
Don't know if anybody can help me here but I have a top of the range LG home theater system. Cost me a lot of money and I've owned it for about 3 years.
I have been really pleased with it but about 6 months ago I encountered my first problem. Bought a new film (blu ray) and at a certain point during playback, the sound dropped out and then the picture froze. I removed the disc, tried it again, and it did exactly the same thing again at exactly the same point in the movie. So I removed the disc and tried it in my ps3, played perfectly. Didn't think any more about it, putting it down as a "one off".
Couple of months later, bought another new film and exactly the same again.Froze at a certain point in the film again and again.
Again, I played it on my ps3 and it played perfectly. All was well for a few months and then my wife bought another film that did the same thing again. Bear in mind that other films had been purchased as well which this problem didn't happen with.
Things came to a head a few weeks ago when my wife bought me the new Sweeney film on Blu ray. Was watching it quite happily when the same thing happened again. About 30 seconds into chapter 19 and the sound dropped, picture froze. Hmmm! This is getting annoying. Removed disc, tried it again...30 seconds into chapter 19 it did it again! Wife took the film back to Tesco and got a replacement. Put it in the player expecting to watch the end of the film, 30 seconds into chapter 19 the picture froze again!
Get in touch with LG, they reckon it's a software issue so I downloaded the latest software from their website, load it into the machine. Put the new copy of the Sweeney on again and 30 seconds into chapter 19 it freezes again! LG tell me that I am running the latest software/firmware, no other updates have been released. I've tried a blu ray disc cleaner (not a cheap one by the way) and the player won't accept it.
Things came to a head last night, my wife had pre-ordered me Skyfall on blu ray. Came home from work and we all sat down looking forward to watching the film, and hoping that this one wouldn't freeze. Imagine our disappointment when the film starts loading and then we get an warning come up saying "Your blu ray player needs an update to play this disc. Please visit your blu ray manufacturers website to download the latest software".....THERE IS NO LATER UPDATE FOR THIS PLAYER FROM LG!!
Now LG say it could be a blu ray lens issue. If it is, how come 95% of my blu ray collection play perfectly well, it is literally only 4 or 5 discs that are giving this problem???
After the problems with the Sweeney disc, I sat down and watched 4 episodes of "Band of Brothers" on blu ray, and they played perfectly, so I know that it's not a lens issue or that the unit is not overheating.
I now have an expensive home theater system that won't play certain blu rays and is crying out for a software update which doesn't exist!
It plays DVD's perfectly by the way, and as I said above, I must have 80 or so blu ray films which it plays perfectly well! Apologies for the long post, but this is driving me nutz!
Any ideas?????
Don't know if anybody can help me here but I have a top of the range LG home theater system. Cost me a lot of money and I've owned it for about 3 years.
I have been really pleased with it but about 6 months ago I encountered my first problem. Bought a new film (blu ray) and at a certain point during playback, the sound dropped out and then the picture froze. I removed the disc, tried it again, and it did exactly the same thing again at exactly the same point in the movie. So I removed the disc and tried it in my ps3, played perfectly. Didn't think any more about it, putting it down as a "one off".
Couple of months later, bought another new film and exactly the same again.Froze at a certain point in the film again and again.
Again, I played it on my ps3 and it played perfectly. All was well for a few months and then my wife bought another film that did the same thing again. Bear in mind that other films had been purchased as well which this problem didn't happen with.
Things came to a head a few weeks ago when my wife bought me the new Sweeney film on Blu ray. Was watching it quite happily when the same thing happened again. About 30 seconds into chapter 19 and the sound dropped, picture froze. Hmmm! This is getting annoying. Removed disc, tried it again...30 seconds into chapter 19 it did it again! Wife took the film back to Tesco and got a replacement. Put it in the player expecting to watch the end of the film, 30 seconds into chapter 19 the picture froze again!
Get in touch with LG, they reckon it's a software issue so I downloaded the latest software from their website, load it into the machine. Put the new copy of the Sweeney on again and 30 seconds into chapter 19 it freezes again! LG tell me that I am running the latest software/firmware, no other updates have been released. I've tried a blu ray disc cleaner (not a cheap one by the way) and the player won't accept it.
Things came to a head last night, my wife had pre-ordered me Skyfall on blu ray. Came home from work and we all sat down looking forward to watching the film, and hoping that this one wouldn't freeze. Imagine our disappointment when the film starts loading and then we get an warning come up saying "Your blu ray player needs an update to play this disc. Please visit your blu ray manufacturers website to download the latest software".....THERE IS NO LATER UPDATE FOR THIS PLAYER FROM LG!!
Now LG say it could be a blu ray lens issue. If it is, how come 95% of my blu ray collection play perfectly well, it is literally only 4 or 5 discs that are giving this problem???
After the problems with the Sweeney disc, I sat down and watched 4 episodes of "Band of Brothers" on blu ray, and they played perfectly, so I know that it's not a lens issue or that the unit is not overheating.
I now have an expensive home theater system that won't play certain blu rays and is crying out for a software update which doesn't exist!
It plays DVD's perfectly by the way, and as I said above, I must have 80 or so blu ray films which it plays perfectly well! Apologies for the long post, but this is driving me nutz!
Any ideas?????