[Experting]

If u buy a contract phone from phones 4 u on Vodafone, who is the contract actually with Vodafone or phones4u?

Like if u have any problems and that and or want to cancel after the contract has finished?

[scorpionatthepc]

Vodafone I think

[Experting]

Ahh ok so basically phones4u are the ''middle men" and get a cut from Vodafone for getting me to join their network?

[dezire]

when you buy a house the contract is between you and the homeowner and not the agent. Same may apply here. An agent markets the property and takes a share of its purchase price.

[Step666]

The contract is always with the network, they're the company who take the payments from you and provide you with a service.

[legends wear 7]

Air time contract is with vodafone

supply of handset is with phones 4u.

so for signal or billing issues you speak to vodafone
for phone issues and faults to speak to phones 4u

[danielmeah]

Phones 4 u get commission. just like those so-called comparison sites. they make huge amounts for there affiliate based sites

[jemimabond]

So if Im on a contract with Vodafone can I upgrade early via Phones4U or can I only do that through Vodafone?

[legends wear 7]

You can upgrade early through Phones 4u

[Experting]

So if I wanted to cancel the contract after the contract is up, do I go to vodafone or phones4u?

[legends wear 7]

Vodafone

as already said the air time contract will be with Vodafone, everything to do with the service of mobile communications you would speak to Vodafone.

any hardware related issues though you have to go to phones 4u as they supplied you with the phone.

[Lee_Vodafone]

Hi Experting and all,

Just to provide an official reply and to confirm that legends wear 7 is spot on with the advise they've provided.

Thanks,

Lee

Web Relations Team

Vodafone UK

[jemimabond]

I got a call from Dialaphone which is part of Phones4u and have now upgraded from my HTC Desire on Vodafone with 300mins unlimited texts and 500gb data at £26 per month to a Nexus 4 with 600mins unlimited texts 500gb + 250gb wifi for £21 per month. Also gonna try for 20% Vodafone discount due to my job. Just became aware of that so havent had it before though Im not entirely certain if the NHS trust i work for is eligible for the discount.

Well happy though phone not coming til March 20th. Hope it all goes smoothly.

[BKM]

Quote:

Originally Posted by Experting

So if I wanted to cancel the contract after the contract is up, do I go to vodafone or phones4u?

As far as I can tell you have to give notice of cancelling a contract 30 days before it runs out to get it to expire exactly when the contract is finished!

[Lee_Vodafone]

Quote:

Originally Posted by jemimabond

I got a call from Dialaphone which is part of Phones4u and have now upgraded from my HTC Desire on Vodafone with 300mins unlimited texts and 500gb data at £26 per month to a Nexus 4 with 600mins unlimited texts 500gb + 250gb wifi for £21 per month. Also gonna try for 20% Vodafone discount due to my job. Just became aware of that so havent had it before though Im not entirely certain if the NHS trust i work for is eligible for the discount.

Well happy though phone not coming til March 20th. Hope it all goes smoothly.

Hi jemimabond,

It's great to see that you're happy with the deal you've got here.

If you'd like me to double check the employee discount side of things you're welcome to email me with your details via the Contact us form here quoting the code WRT135 - Fao Lee in the subject line.

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK

[jemimabond]

Quote:

Originally Posted by Lee_Vodafone

Hi jemimabond,

It's great to see that you're happy with the deal you've got here.

If you'd like me to double check the employee discount side of things you're welcome to email me with your details via the Contact us form here quoting the code WRT135 - Fao Lee in the subject line.

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK

Hi Lee, received my autoreply with ref no. #11166681

[tiger2000]

In administration despite making profits of £100m!

http://www.itv.com/news/2014-09-14/p...with-retailer/

[Mystic Eddy]

The Register's take on it: http://www.theregister.co.uk/2014/09...dministration/.
Pretty crazy considering the profits they were making, but not surprising given it's been known EE has been reviewing its partners with a view to cutting down.
Fingers crossed it doesn't affect the customers who have ordered iPhone 6's through them!

[dangetti]

“Any orders that have not already been dispatched will be cancelled and any payments refunded to customers. Phones4U apologises to its customers for the inconvenience.”

[david16]

Quote:

Originally Posted by jemimabond

I got a call from Dialaphone which is part of Phones4u and have now upgraded from my HTC Desire on Vodafone with 300mins unlimited texts and 500gb data at £26 per month to a Nexus 4 with 600mins unlimited texts 500gb + 250gb wifi for £21 per month. Also gonna try for 20% Vodafone discount due to my job. Just became aware of that so havent had it before though Im not entirely certain if the NHS trust i work for is eligible for the discount.

Well happy though phone not coming til March 20th. Hope it all goes smoothly.

You mean mb's of WiFi.

But at least you've received a bit extra costing you less money.

[david16]

Quote:

Originally Posted by tiger2000

In administration despite making profits of £100m!

http://www.itv.com/news/2014-09-14/p...with-retailer/

But if you have nobody to deal with any longer it's irrelevent how much profit you make.