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BSkyB buys O2/BE Broadband and Fixed Line Business


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Old 01-03-2013, 18:14
Devil_Nights
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Oh, to be a fly on the wall at the Customer Retentions department at the local O2 call centre! They'll be a quite
busy (and panicking probably) right now, and I guess they'll continue to be busy for the next couple of weeks!
When i rang up,clicked Option 5 (moving house or thinking of leaving us),couldnt even get through! ended up just pressing 1 and doing it that way,eventually got through,woman i spoke to was really nice and understood why i wanted to leave.
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Old 01-03-2013, 18:16
fluffed
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http://www.beusergroup.co.uk/

"Nothing will change in the next 6 months! Then over 18 more months customers will be moved over."
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Old 01-03-2013, 18:28
tghe-retford
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A lot of unhappy people here:

http://blog.bethere.co.uk/2013/03/a-...-with-sky.html

You have to wonder how many of the people who commented are representative and will actually carry out the threat to switch. I already did, seeing this coming.
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Old 01-03-2013, 18:37
tghe-retford
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Is it just Murdoch? Or are you happy to buy/use products associated with people who have actually done far worse? Because YA KNOW....Your coffee may contain coffee beans that were grown by people envolved in rapes and mass murders.

Your diamond jewelry may contain blood diamonds and we al know the horror story there. Even if the diamonds arent blood diamonds people will of suffered in the production. I hope all your chocolate is fair trade and doesn't come from cocoa grown on ground where the original owners were burned out of their homes an even burnt to death to get the land.

I hope you car doesn't contain parts made in poor countries where the workers will suffer awful life shortening illnesses due to the manufacturing process???
The BBC has used conditional access to restrict access to its channels, of which is 49% owned by News Corporation with licence fee payers money.
The BBC has and pays for the rights to FOX shows on BBC Three with licence fee payers money. As does Channel 4 with money funded from commercials by items you buy in the supermarket.
BSkyB has a 20% share in the Freeview consortium.

Three mere examples.

It's practically impossible to avoid Murdoch.
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Old 01-03-2013, 18:46
barker71
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I have BB from o2 but landline from BT.

Does anyone know if the move to Sky will be broadband only as I am locked in a line rental contract with BT so couldnt leave. Also is there a fee if you leave o2 now as I have 11 months contract left with o2?
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Old 01-03-2013, 18:50
ktla5
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I can't get Cable at my house so have Sky TV but didn't take the BB as the reports were so bad.

Been more than happy to pay the extra to BE as had GREAT service and speed for years.

Don't know what to do now

Don't always lsiten to reports! I have had Sky (Connect) for 18 months, 2 issues in that time, both BT problems, both sorted out quickly, no slowiong of speeds that I have noticed, and no penalties for going over the 'connect' limit.

Next door but one, had 02, could jump ship quick enough when his contract was up! think he went plusnet.
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Old 01-03-2013, 18:51
pickwick
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http://www.beusergroup.co.uk/

"Nothing will change in the next 6 months! Then over 18 more months customers will be moved over."
The customer services widget on the right of that page shows how many people there are in the cancellation queue. It hasn't gone below 10 all afternoon!
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Old 01-03-2013, 18:54
ktla5
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Interesting ... so what'll happen with those two thirds of O2/BE customers (myself included)? Would Sky have
the audacity to force them all to take up Sky's line rental service, regardless of their current seperate setups?

Our household currently pays 11 per month line rental to Post Office HomePhone, while I'm currently on the
"legacy" O2 Broadband Unlimited package. If I were to choose to stay with O2 for the time being, whilst the
acquisition goes through, what are the chances Sky would try to force me to subscribe to their phone line
rentalservice, even though I personally don't currently want or need a phone line rental service?

They can't force anyone to do anyhting, as long as you don't alter your contract, they can't change yours, if they do, you leave, simple, this applies to all mergers, my wife had / has a woolwich savings a/c, names changed, and the actual a/c type is no longer available, but she is still on the same terms, albeit a different name.
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Old 01-03-2013, 18:55
ktla5
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I m with o2 at moment great service,its bad to see it go i hate other providers , o2 unlimited broadband and phoneline i pay just 15 a month very cheap unfortunaly when sky take over it will go up then i have to leave
"It will go up" says who ???
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Old 01-03-2013, 19:02
ktla5
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Oh, to be a fly on the wall at the Customer Retentions department at the local O2 call centre! They'll be a quite
busy (and panicking probably) right now, and I guess they'll continue to be busy for the next couple of weeks!
With everyone like lemmings copying each other, and panicking before proof of anything !
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Old 01-03-2013, 19:03
Ray266
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Is BT infinity any good? Do like the look of BT Vision and the catalogue of sports rights built up by the company.
I'm on BT Infinity 2 unlimited ive only had this for a few days but from 2meg to 58meg I'm happy
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Old 01-03-2013, 19:18
waz101
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I really hope not. I have the same package with 14 fixed ip. I do pay a lot for it but it does exactly what I want. The fact they use AnnexM and their support is excellent. You speak to a technical person who actually knows what they are talking about!! For example, they can change the upload speed on the fly as you are talking to them. You won't get that from $ky.

In my mind, they are, no, were the only ISP who can provide such a service to the more technically minded consumers.

I can only hope $ky wont mess about with the infrastructure that BE provides.
I can't see SKY taking on the support staff at 60k in Bulgaria, they've just bought the customers not the staff.

I was with BE from the beginning in 2005 and only switched last November when BT FTTC started to work out cheaper than ADSL2+. BT is now Totally Unlimited as well (if you take out a new contract)
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Old 01-03-2013, 19:33
barker71
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Any idea if you will have to transfer your landline to sky as well ?

Also are you able to move now for free even if in contract?
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Old 01-03-2013, 19:43
Mystic Eddy
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Any idea if you will have to transfer your landline to sky as well ?

Also are you able to move now for free even if in contract?
The merger may not go through, why are you expecting them to have the nitty gritty detailed when they've only just announced their intentions?
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Old 01-03-2013, 19:47
Matt D
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Looks like then for me being an O2 mobile user and broadband I will lose the discounted rate for the use of broadband!
Even if you don't have Sky TV, Sky Broadband Unlimited is still cheaper than O2 Broadband for O2 mobile customers:

12.50 for O2 mobile customers to get "The All-Rounder" with unlimited usage but with traffic management.

7.50 with Sky TV / 10 without Sky TV for Sky Broadband Unlimited with unlimited usage and no traffic management.


Not read many good reports on Sky BB?
I can't get Cable at my house so have Sky TV but didn't take the BB as the reports were so bad.
I can only assume that the "reports" you've both read have been about Sky's "Connect" broadband service, which has a very bad reputation and is a heavily managed re-sold BTWholesale service for people not in Sky's network areas (not unbundled / not LLU).

Sky Broadband Unlimited (Sky's unbundled broadband for people in Sky network areas) has an excellent reputation...



Same with me. Also liked the fact Be really were unlimited, non of this "fair usage" nonsense. Do any other ISPs offer such good terms?
Yes, Sky Broadband

Sky Broadband Unlimited and Sky Fibre Unlimited both have:

- No usage limits

- No Fair Usage Policy

- No Subscriber Traffic Management

- No shaping or throttling
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Old 01-03-2013, 19:49
linea
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A lot of unhappy people here:

http://blog.bethere.co.uk/2013/03/a-...-with-sky.html

You have to wonder how many of the people who commented are representative and will actually carry out the threat to switch. I already did, seeing this coming.
Knowing BE customers I would expect the ratio of those threatening to leave and those who actually leave to be quite high. BE users, (especially those on the forums), are a demanding and knowledgeable bunch. One of the reasons BE support is usually so good is that they are dealing with a customer base that know what they're on about and won't accept scripted BS answers.
As "pickwick" posted, on the beusergroup.co.uk site there is a live customer services info box showing the number of calls in specific queues, at the time of writing this there are 16 users in the cancellations queue.
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Old 01-03-2013, 20:15
s2k
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My contract is up in 2 months time. After that I'll probably request my MAC and move to Plus.net. Really not happy about this since o2 have always been very good and I know several people that have had problems with Sky. It would end up costing me a lot more too.

No cable or fibre services available in my area so have to make do with traditional broadband which is a shame. I guess on the bright side at least its not as bad as many folk in the US who basically only have 1 or 2 ISPs to choose from.
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Old 01-03-2013, 20:16
gillyallan
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I'll stick it out til they close the door and offer the ultimatum. At that point I'll probably move to bt.
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Old 01-03-2013, 20:24
flagpole
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of course.
you need a telephone line for DSL, it makes sense to bundle it together with broadband provider - 1 bill, 1 supplier.
With the greatest of respect it is not up to you to tell me what makes sense for me.
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Old 01-03-2013, 21:04
clewsy
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It sounds like Sky are going to want customers to take their one rental.

I'm guessing that all "broadband" customers without O2 line rental at the moment will get an option to leave if Sky want to bring about this change n contract?

It is confusing at the moment if people can leave because of the deal? What deffo will be the case is that sky can't force customers to do anything.
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Old 01-03-2013, 21:27
pickwick
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I'm sticking it out till my area gets FTTC in about four months' time, so I can wait and see who does me good deals with that.
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Old 01-03-2013, 21:28
chenks
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With the greatest of respect it is not up to you to tell me what makes sense for me.
this is why you have the choice to use whichever ISP you desire.
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Old 01-03-2013, 21:28
Y Me
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If I object on moral grounds can I end my contract with Be* I will not pay any money to that crook Murdoch and his henchmen?
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Old 01-03-2013, 21:30
chenks
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If I object on moral grounds can I end my contract with Be* I will not pay any money to that crook Murdoch and his henchmen?
out of interest, what do you use for viewing TV?
is it Freeview? if it is then you are already in Murdoch's pocket.

I also assume you don't watch any tv programs that originate from the Fox network?
doesn't matter if you don't watch them though, as part of your licence fee goes towards buying the rights for those shows.

what's the air like up there on your high horse?
must be pretty thin as you appearing to be delusional.
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Old 01-03-2013, 21:31
neil79
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Even if you don't have Sky TV, Sky Broadband Unlimited is still cheaper than O2 Broadband for O2 mobile customers:

12.50 for O2 mobile customers to get "The All-Rounder" with unlimited usage but with traffic management.

7.50 with Sky TV / 10 without Sky TV for Sky Broadband Unlimited with unlimited usage and no traffic management.

It's well known that O2 have been doing a lot of 'Deals' on BB. Of course Sky have been known to do deals but mainly for people with a big packages including very expensive Sky TV. For people like me who don't want Sky TV I think you will find that O2 has indeed been a lot cheaper.
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