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Changing Orange Plan - Will I Lose my Line Rental Discounts?


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Old 03-03-2013, 20:40
ajh94
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Here's the thing, I have 2 line rental discounts of 10 on my Orange pay monthly account (one brings my 36 a month down to 26 a month and the other one counteracts a 10 a month extra data bundle charge) so 46 total down to 26... They weren't loyalty discounts they were given to me recently for other reasons mid-contract.

What I want to know is if I change my plan via 'your account' will I still keep these discounts or will I lose them? I have conflicting information from Orange and other sources so i'm just wondering if anyone on here knows for sure?

For example if I change to the 41 tariff seen here on my account plan change page http://i.imgur.com/G4rl9Gv.jpg?1 will I still have my 2 10 discounts (making it 31 a month and keeping my other 10 discount as well to counteract the charge for the other 10 data bundle) so all I pay is 31 and keep my 'free' data bundle, or will I loose them and end up paying the 41 a month + start paying for the 10 extra data bundle making it 51 a month!?

If anybody knows for sure or can find out for sure from Orange that would be greatly appreciated. I would just try it but I do not want to risk loosing 20 every month in discounts!!

Thanks very much in advance!
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Old 03-03-2013, 20:58
plymouthbloke1974
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You shouldn't lose them, no.
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Old 03-03-2013, 21:10
ajh94
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You shouldn't lose them, no.
Thanks Is that pretty much guaranteed? Is there any reason why I would lose them? And if I did would I be able to get them back?
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Old 03-03-2013, 21:14
plymouthbloke1974
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Only if the new plan is incompatible, which 99.9999% of them arent
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Old 03-03-2013, 21:18
ajh94
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Only if the new plan is incompatible, which 99.9999% of them arent
Okay thanks! So if I go from my Panther 36 to The Works 41 or 46 that will be compatible and I will keep my discounts right? Also does it make a difference if i do it online or via cs on 150?
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Old 03-03-2013, 22:09
plymouthbloke1974
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No difference at all and that should be compatible yes
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Old 03-03-2013, 22:55
DevonBloke
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Orange say "as long as your tariff and contract length are the same". Does this mean if you change tariff you lose the discount and start again? That's what it sounds like.
The do say tariff and not plan.
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Old 03-03-2013, 23:05
plymouthbloke1974
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I've changed customers plans before and the discounts have remained.
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Old 03-03-2013, 23:24
ajh94
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I've changed customers plans before and the discounts have remained.
Was that recently?
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Old 03-03-2013, 23:25
ajh94
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Orange say "as long as your tariff and contract length are the same". Does this mean if you change tariff you lose the discount and start again? That's what it sounds like.
The do say tariff and not plan.
What happens as long as it stays the same?? Where did you see that?
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Old 03-03-2013, 23:46
plymouthbloke1974
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Was that recently?
Yes... Every day?!? Trust me you'll be fine.
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Old 04-03-2013, 00:10
ajh94
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Yes... Every day?!? Trust me you'll be fine.
Okay thanks a lot and obviously my bundles (like my extra 1GB data bundle) will stay on my account when I have the new plan won't they ?
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Old 04-03-2013, 00:15
plymouthbloke1974
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Okay thanks a lot and obviously my bundles (like my extra 1GB data bundle) will stay on my account when I have the new plan won't they ?
Yes

If you're unsure call 150 to double check.
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Old 04-03-2013, 20:42
ajh94
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Yes

If you're unsure call 150 to double check.
Okay I'll probably change my plan via 150 and ask at the same time, just wanna make sure I don't loose my 2 10 bill credits/line rental discounts. They should be able to tell me but the people in those call centres often have no idea what they are talking about from my experience so will have to see how that goes haha!
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Old 04-03-2013, 20:58
plymouthbloke1974
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the people in those call centres often have no idea what they are talking about from my experience so will have to see how that goes haha!
...... errrr don't quite know what to think of that.....
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Old 04-03-2013, 22:46
DevonBloke
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What happens as long as it stays the same?? Where did you see that?
Here http://shop.orange.co.uk/mobile-phones/loyalty

"simply choose a new phone while keeping your current tariff and contract length the same"

Yeah, those bloody CS staff, all the same, not a clue Hahahaha

Oh wait... There are some who are really very good.

PB, good to see the Plympton mast now doing 30meg.
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Old 07-03-2013, 14:37
ajh94
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...... errrr don't quite know what to think of that.....
What? I don't understand It means exactly what it says... They often don't have a clue about what i'm asking.....
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Old 07-03-2013, 17:31
steffangl
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What? I don't understand It means exactly what it says... They often don't have a clue about what i'm asking.....
Plymouthbloke works in Orange CS.

When I changed my plan a few months ago my discounts all stayed. Not the case on Vodafone though!
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Old 07-03-2013, 18:58
ajh94
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Plymouthbloke works in Orange CS.

When I changed my plan a few months ago my discounts all stayed. Not the case on Vodafone though!
What were you on and what did you change to?
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Old 09-03-2013, 11:11
steffangl
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What were you on and what did you change to?
An old Dolphin 35 to The Works 36.

It retained my 5 discount and my 10% discount. I did it over the phone.
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Old 09-03-2013, 15:42
ajh94
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An old Dolphin 35 to The Works 36.

It retained my 5 discount and my 10% discount. I did it over the phone.
Ah thanks apparently CS keep telling me I have a 40% discount on my account as well but I don't as I don't get 40% off and it doesnt show on my bill... However multiple agents keep telling me so there must be something they are seeing on the account... How did you know you had a 10% discount, does it say on your bill or anything?
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Old 09-03-2013, 17:37
steffangl
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Ah thanks apparently CS keep telling me I have a 40% discount on my account as well but I don't as I don't get 40% off and it doesnt show on my bill... However multiple agents keep telling me so there must be something they are seeing on the account... How did you know you had a 10% discount, does it say on your bill or anything?
Yeah it shows on the bill and I agreed it when taking out the contract.

Even if the discount does come off I'm sure you'd have good grounds to complain if the advisor specifically said the discount would stay. Not sure if Orange record the calls, I know O2 do and can listen back to them easily.
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Old 09-03-2013, 19:13
ajh94
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Yeah it shows on the bill and I agreed it when taking out the contract.

Even if the discount does come off I'm sure you'd have good grounds to complain if the advisor specifically said the discount would stay. Not sure if Orange record the calls, I know O2 do and can listen back to them easily.
Ah okay thanks, so on your bill under discounts and extras it says "40% discount" then another one saying "5 line rental discount" on another line? (Obviously it wouldn't say 5 it would say wherever it is without vat).
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Old 11-03-2013, 22:40
steffangl
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Ah okay thanks, so on your bill under discounts and extras it says "40% discount" then another one saying "5 line rental discount" on another line? (Obviously it wouldn't say 5 it would say wherever it is without vat).
"Loyalty reward 18 months" -4.17
And
"Loyalty - 10% off line rental" -3.83
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