[moox]

Quote:

Originally Posted by Lidtop2013

What's the point of signing a contract if they can change it? Defeats the object doesn't it? May aswell not call it a "contract". Pay as you go and "you will pay a fixed price and have fixed t&c's until we say so"

It works both ways. That's the point of the minimum term - you can't leave without paying termination fees, and they agree not to drastically change the terms (and if they do, you can terminate without penalty).

The contract that you signed or agreed to allows them to do what they want once the minimum term is up, just as you can do whatever you want, and if both you and the network want to continue with things as they are then that's fine. The point is that for the initial 12/18/24 months you do at least get some stability. You won't get that on PAYG.

It would be unreasonable to expect them to continue with a plan that may be unprofitable or unsustainable. At least 3 are waiting for contracts to be up before telling you to move to a new plan. Mine was up 3 months ago and I still haven't been contacted.

[d123]

Quote:

Originally Posted by Lidtop2013

Oh ok last time I read one of the many "Three will stop AYCE data" threads everyone was saying existing customers can't be forced to change tariffs. That's changed obviously?

What's the point of signing a contract if they can change it? Defeats the object doesn't it? May aswell not call it a "contract". Pay as you go and "you will pay a fixed price and have fixed t&c's until we say so"

This is after the minimum term is complete, so a person signs a 24 month contract, at the end of 24 months either party can opt out of the contract (the user by terminating, the company by variation of the contract or termination).

It's not a new principle, just not one often seen in the mobile industry before Three decided it was a good idea.

[jonmorris]

Exactly. It has simply not been done before (to the best of my knowledge) in the mobile market. All networks and even many other industries (even the insurance industry) have usually allowed legacy tariffs where nothing changes for long as you keep paying.

Indeed, in many cases this actually means people pay more than switching tariff (e.g energy companies).

Now Three is changing that and it might lead to others doing the same.

[Lidtop2013]

Thought I posted this the other day.

I went into a three store yesterday and was told "we've never had unlimited tethering it's just that before we never used to do anything about customers who tether a lot and now we are, everyone has 4GB tethering limit", she said if anyone goes over 4GBs tethering then they will get a text message informing them.

So according to her everyone is on that limit right now, even customers like myself who have been on the one plan for years.

[jabbamk1]

Quote:

Originally Posted by Lidtop2013

Thought I posted this the other day.

I went into a three store yesterday and was told "we've never had unlimited tethering it's just that before we never used to do anything about customers who tether a lot and now we are, everyone has 4GB tethering limit", she said if anyone goes over 4GBs tethering then they will get a text message informing them.

So according to her everyone is on that limit right now, even customers like myself who have been on the one plan for years.

Retail staff know nothing.

Im going to go as far to say that I have more knowlege about Three than all of their retail staff combined.

There I said it.

Basically the 4GB thing is new. Launched in June ish on the new sim plans. If you're on the one plan then unlimited tethering is still there. What three are doing though is migrating everyone off the one plan onto the new plans which will have the 4GB limit.

You'll get a letter when you're out of contract and before March 2016 stating that Three are moving you over.