Digital Spy

Search Digital Spy
 

DS Forums

 
 

My iTunes library seems to have been wiped out of nowhere!


Reply
Thread Tools Search this Thread
Old 09-03-2013, 19:21
IzzyS
Forum Member
 
Join Date: May 2006
Location: Scotland
Posts: 9,075

My laptop has been on (or in hibernation) for most of the day. I used it and listened to music via iTunes around 5pm this evening, everything was fine, I had my playlists and everything as usual, then I go downstairs for a while, have dinner etc. and come back to find when I switched my laptop back on, that my iTunes library seems to have been wiped?

When I load iTunes, I get this:-

http://tinypic.com/view.php?pic=2920ccg&s=6

when I click on 'music', thats all I'm shown there's nothing under 'films' etc. and my playlists have disappeared

I think ive found the library file within my 'itunes' folder (iTunes Library.itl) but if I right click it and 'open with' -> iTunes, nothing happens and I can't see an option within iTunes itself to restore library or to manually point to the library file, to try to restore it

I have a feeling the same issue happened a year or two back but I don't remember how I fixed it. I haven't adjusted anything within iTunes or my iPod recently, I haven't purchased or added new music in days, I haven't applied an update or anything, so its all very random.

I noticed my recycle bin seemed to have something in it and when I clicked on it, this is what shows:- http://tinypic.com/view.php?pic=24o7gon&s=6

I never put those files in the recycle bin - whats going on here? I tried restoring those files, to be told 'There is already a file with the same name in this location'

I've had a look on Google and all the answers seem to refer to finding the library file (which I've done) and pointing to it but that doesn't seem to do anything. I found a folder of previous library versions but again trying to open those doesnt seem to do anything. Also the other people asking for help seem to be after updating or moving files but I didnt do anything to cause the library to seemingly disappear. I'm guessing I should run a virus scan but I'd like to restore my library first if possible - can anyone help? (sorry this is long, just im trying to explain the issue as fully as possible).

ETA - I'm now trying to restore a backup of my library file from my laptop backup on my external hard drive but the backup program seems to have crashed when I clicked the button asking it to restore the file its not my day today(!).
IzzyS is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 09-03-2013, 19:52
robertcrowther
Inactive Member
 
Join Date: Jul 2006
Posts: 236
Have you got the latest version of ITunes? I think there was this bug in version 11.01, which is why they brought out 11.02 for.
robertcrowther is offline   Reply With Quote
Old 09-03-2013, 19:54
IzzyS
Forum Member
 
Join Date: May 2006
Location: Scotland
Posts: 9,075
(I tried to add this to the original post but ran out of time to edit that post) Is there a way I can tell iTunes to replicate whats on my iPod onto iTunes, like a reverse sync? my playlists and library is correct on my iPod but I obviously don't want to sync it at the moment or it'll wipe it out I've managed to point to an old library file, I have an old version of my library up and running after finding a webpage that helped me get the prompt to 'locate library file' but its missing my playlists and I had many of them I cant remember the precise tracks on some of them and I'd like to get back information such as recently played etc. my iPod will have the most up to date info on it...

Have you got the latest version of ITunes? I think there was this bug in version 11.01, which is why they brought out 11.02 for.
No, I kept saying no to updating it because its usually when I update software that bugs like that happen and ive only recently got used to how to use it (ie 'if it aint broke don't fix it' sort of mentality)
IzzyS is offline   Reply With Quote
Old 09-03-2013, 19:57
robertcrowther
Inactive Member
 
Join Date: Jul 2006
Posts: 236
(I tried to add this to the original post but ran out of time to edit that post) Is there a way I can tell iTunes to replicate whats on my iPod onto iTunes, like a reverse sync? my playlists and library is correct on my iPod but I obviously don't want to sync it at the moment or it'll wipe it out I've managed to point to an old library file, I have an old version of my library up and running after finding a webpage that helped me get the prompt to 'locate library file' but its missing my playlists and I had many of them I cant remember the precise tracks on some of them and I'd like to get back information such as recently played etc. my iPod will have the most up to date info on it...



No, I kept saying no to updating it because its usually when I update software that bugs like that happen and ive only recently got used to how to use it (ie 'if it aint broke don't fix it' sort of mentality)
If you re-sync it should copy what's on the ipod back onto your computer.
robertcrowther is offline   Reply With Quote
Old 09-03-2013, 20:00
IzzyS
Forum Member
 
Join Date: May 2006
Location: Scotland
Posts: 9,075
If you re-sync it should copy what's on the ipod back onto your computer.
Won't it match whats currently showing in iTunes to my iPod (ie do the opposite)? on the troubleshooting pages I've found, it warns you that if you try to sync your iPod while your library is blank, it'll wipe your iPod of all content as it syncs from iTunes to the device, not the other way around
IzzyS is offline   Reply With Quote
Old 09-03-2013, 20:01
irishguy
Forum Member
 
Join Date: Jan 2009
Posts: 20,376
iTunes will only transfer back onto a PC music bought through the iTunes store.. it wont copy back ripped CDs or tracks copied from elsewhere.

You could download something like iPod Rip which will copy stuff from your ipod back to the PC
irishguy is offline   Reply With Quote
Old 09-03-2013, 20:03
IzzyS
Forum Member
 
Join Date: May 2006
Location: Scotland
Posts: 9,075
its more the playlists that im concerned about rather than albums to be honest - I've been manually adding albums, thats easy enough. I just can't remember the precise tracks to recreate the 10+ playlists (although I suppose playlists won't work if the tracks they point to aren't there or have old tags etc.) :-/ im mainly listening to playlists rather than albums at the moment anyway. Plus I'd taken the time to delete all duplicate and unwanted tracks after this version of the library, only a couple of months ago so thats all that work gone? bah.
IzzyS is offline   Reply With Quote
Old 09-03-2013, 20:05
robertcrowther
Inactive Member
 
Join Date: Jul 2006
Posts: 236
Won't it match whats currently showing in iTunes to my iPod (ie do the opposite)? on the troubleshooting pages I've found, it warns you that if you try to sync your iPod while your library is blank, it'll wipe your iPod of all content as it syncs from iTunes to the device, not the other way around
When I've downloaded anything onto my ipod and I've then re-sync it always copies what I've downloaded onto my computer, just make sure that you've still got your device authorised to your iTunes account and it will be fine.
robertcrowther is offline   Reply With Quote
Old 09-03-2013, 20:05
irishguy
Forum Member
 
Join Date: Jan 2009
Posts: 20,376
its more the playlists that im concerned about rather than albums to be honest - I've been manually adding albums, thats easy enough. I just can't remember the precise tracks to recreate the 10+ playlists :-/ im mainly listening to playlists rather than albums at the moment anyway. Plus I'd taken the time to delete all duplicate and unwanted tracks after this version of the library, only a couple of months ago so thats all that work gone? bah.
Details on how to transfer playlists from an ipod to PCs here

http://osxdaily.com/2012/07/02/trans...ios-to-itunes/
irishguy is offline   Reply With Quote
Old 09-03-2013, 20:09
IzzyS
Forum Member
 
Join Date: May 2006
Location: Scotland
Posts: 9,075
When I've downloaded anything onto my ipod and I've then re-sync it always copies what I've downloaded onto my computer, just make sure that you've still got your device authorised to your iTunes account and it will be fine.
I've checked and it is authorised. So if I plug my iPod in, it should copy across everything it notices is missing from my library? I hope so... I don't want to lose info. unnecessarily.
IzzyS is offline   Reply With Quote
Old 09-03-2013, 20:13
robertcrowther
Inactive Member
 
Join Date: Jul 2006
Posts: 236
I've checked and it is authorised. So if I plug my iPod in, it should copy across everything it notices is missing from my library? I hope so... I don't want to lose info. unnecessarily.
It should do, but make sure you update your iTunes first.
robertcrowther is offline   Reply With Quote
Old 09-03-2013, 20:16
IzzyS
Forum Member
 
Join Date: May 2006
Location: Scotland
Posts: 9,075
It should do, but make sure you update your iTunes first.
You mean upgrade to the new version? how? ironically, the usual prompt that appears asking me whether or not to do that, didn't appear the last time I loaded it

ETA:- its ok, I found the option to search for updates under the help menu I think.
IzzyS is offline   Reply With Quote
Old 09-03-2013, 20:23
ChickenWings
Forum Member
 
Join Date: Dec 2012
Posts: 1,876
Go to the iTunes music folder, rename the iTunes library files that are in there, I recommend adding BACKUP to the name. Then try and restore the files from the Recycle Bin now that there is no longer a file in that location with that name. Reopen iTunes and that should be it.

I assume the files in the Recycle Bin are your iTunes music library files and for whatever reason something has deleted them and they've ended up there. You cannot restore them back to the iTunes music folder, because, when you opened iTunes and your music library file had been deleted, iTunes automatically recreated a new, clean, empty iTunes file in that location. You need to restore your old iTunes music file to the original location, but you cannot at the moment because the new fresh file that iTunes automatically recreated when you opened it again after the originals had been deleted has the same name as the ones you are trying to restore.

So rename the 'new' ones that iTunes recreated in the iTunes music folder, and then try to restore the files from the Recycle Bin.
ChickenWings is offline   Reply With Quote
Old 09-03-2013, 20:25
ChickenWings
Forum Member
 
Join Date: Dec 2012
Posts: 1,876
Robert Crowther is WRONG. You are going to end up wiping your iPod of your music if you do this. iTunes mirrors your iTunes library from computer to iPod. It only copies PURCHASED music from an iPod/iPhone/other iOS device to the computer. Not any other music without additional software/hacking.

It's gonna sync your empty library to your iPod if you follow his instructions.

Ignore his instructions unless you want an empty iPod and follow mine from my post above.
ChickenWings is offline   Reply With Quote
Old 09-03-2013, 20:34
IzzyS
Forum Member
 
Join Date: May 2006
Location: Scotland
Posts: 9,075
Go to the iTunes music folder, rename the iTunes library files that are in there, I recommend adding BACKUP to the name. Then try and restore the files from the Recycle Bin now that there is no longer a file in that location with that name. Reopen iTunes and that should be it.

I assume the files in the Recycle Bin are your iTunes music library files and for whatever reason something has deleted them and they've ended up there. You cannot restore them back to the iTunes music folder, because, when you opened iTunes and your music library file had been deleted, iTunes automatically recreated a new, clean, empty iTunes file in that location. You need to restore your old iTunes music file to the original location, but you cannot at the moment because the new fresh file that iTunes automatically recreated when you opened it again after the originals had been deleted has the same name as the ones you are trying to restore.

So rename the 'new' ones that iTunes recreated in the iTunes music folder, and then try to restore the files from the Recycle Bin.
Not quite - it was library extras and a genuis file thats in the recycle bin, not the actual library file itself (how confusing!). I'll try restoring those two files as you suggest incase it helps at all.

Ok I've restored the files from the recycle bin but it hasn't made any difference...plus this new version of iTunes is confusing. I prefer the old layout, it was more user friendly. I was afraid of that
IzzyS is offline   Reply With Quote
Old 09-03-2013, 20:35
IzzyS
Forum Member
 
Join Date: May 2006
Location: Scotland
Posts: 9,075
Robert Crowther is WRONG. You are going to end up wiping your iPod of your music if you do this. iTunes mirrors your iTunes library from computer to iPod. It only copies PURCHASED music from an iPod/iPhone/other iOS device to the computer. Not any other music without additional software/hacking.

It's gonna sync your empty library to your iPod if you follow his instructions.

Ignore his instructions unless you want an empty iPod and follow mine from my post above.
Thats what I thought :-/ is there not a way to tell it to reverse sync (or whatever you'd call it) then? I guess ill have to try and manually re-make the playlists? and delete 100s of files again and retag files that had wrong info yadda yadda.
IzzyS is offline   Reply With Quote
Old 09-03-2013, 20:45
IzzyS
Forum Member
 
Join Date: May 2006
Location: Scotland
Posts: 9,075
Details on how to transfer playlists from an ipod to PCs here

http://osxdaily.com/2012/07/02/trans...ios-to-itunes/
Thanks for that. My issue with that, however, would be that it says you first have to connect your iPod to your computer and launch iTunes - by the time I've done that, it'll start syncing automatically surely and that'll wipe the playlists from my iPod before I've had a chance to tell it to copy them across? surely I'd have to tell iTunes before I connect it, that I want it to copy playlists from iPod to iTunes.

Sorry for all the questions etc.
IzzyS is offline   Reply With Quote
Old 09-03-2013, 20:45
ChickenWings
Forum Member
 
Join Date: Dec 2012
Posts: 1,876
Thats what I thought :-/ is there not a way to tell it to reverse sync (or whatever you'd call it) then? I guess ill have to try and manually re-make the playlists? and delete 100s of files again and retag files that had wrong info yadda yadda.
Not without other bits of software. I used one about 7 years ago to do it but I can't remember what it was called, and I've used a Mac for the past 4 years so I'm not much use as i've never used it or anything that does it since. I am sure with some Googling you could find the name of a program that will do it but i can't vouch for any.

If i were you I'd be looking on my hard drive to try and find the missing library file!
ChickenWings is offline   Reply With Quote
Old 09-03-2013, 20:49
IzzyS
Forum Member
 
Join Date: May 2006
Location: Scotland
Posts: 9,075
Not without other bits of software. I used one about 7 years ago to do it but I can't remember what it was called, and I've used a Mac for the past 4 years so I'm not much use as i've never used it or anything that does it since. I am sure with some Googling you could find the name of a program that will do it but i can't vouch for any.

If i were you I'd be looking on my hard drive to try and find the missing library file!
The library file from today doesn't seem to work, it seems to have been made corrupt somehow I presume(?) when I tried to load it, it just went blank. I tried to retrieve a copy of the library file my backup program saved when I ran my backup last Sunday but for whatever reason, my backup program crashed(!) im working with an old copy of the library file dating from last December which I found under the 'Previous iTunes Libraries' folder as thats the only one I can get to work, for whatever reason but ive been adding alot of music and only started creating playlists almost literally since December through to now, so ive still lost quite alot of work :-/
IzzyS is offline   Reply With Quote
Old 09-03-2013, 20:53
irishguy
Forum Member
 
Join Date: Jan 2009
Posts: 20,376
Thanks for that. My issue with that, however, would be that it says you first have to connect your iPod to your computer and launch iTunes - by the time I've done that, it'll start syncing automatically surely and that'll wipe the playlists from my iPod before I've had a chance to tell it to copy them across? surely I'd have to tell iTunes before I connect it, that I want it to copy playlists from iPod to iTunes.

Sorry for all the questions etc.
Good point... This app seems to have playlist export but I don't know if it can also import them into iTunes... you might need to do that manually.

http://www.yamipod.com/main/modules/home/
irishguy is offline   Reply With Quote
Old 09-03-2013, 21:47
IzzyS
Forum Member
 
Join Date: May 2006
Location: Scotland
Posts: 9,075
I just tried again to restore my library file as backed up last Sunday - it took ages and seemed to copy across files from my other drive, not the one with the file in it (I have no idea why) and eventually crashed when it got to about 80% complete. I checked and the file I want isnt there, surprise surprise. I think im going to have to switch my iPod on, scroll and view my playlists and make them up from scratch myself. Now im almost more worried about the fact that it seems the backup software isn't much cop. I can only presume its because im trying to retrieve something very specific? although the second time I attempted it, I asked for all the files in the relevant folder rather than just that one file incase that helped at all - it restored other files but not the correct one....grrr. Waste of a Saturday evening *sigh*
IzzyS is offline   Reply With Quote
Old 09-03-2013, 23:28
s2k
Forum Member
 
Join Date: Apr 2006
Posts: 5,041
-edit-
Nevermind, looks like you already tried the shift key, open itl file thing.
s2k is offline   Reply With Quote
Old 10-03-2013, 09:55
Pretinama
Guest
 
Join Date: Nov 2003
Posts: 5,901
If your iTunes folder and library are still on your PC (or you have restored the files from backup) you should just be able to re-tell iTunes where to look for the library etc. On a Mac it's

iTunes > preferences > advanced > iTunes media folder location

Just click browse and point to the folder again. Hopefully you will be able to see your stuff again.

You might want to register yourself for something like iTunes Match (http://www.apple.com/uk/itunes/itunes-match/) which costs 21ish per year but allows you to save all of your music on Apple's servers whether you bought them from iTunes, Amazon or ripped them from CDs.

Hope that helps.
Pretinama is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT +1. The time now is 14:27.