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Old 20-03-2013, 18:02
Lindy_Loue
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Hi, I wonder whether anyone can help me with this?

I have had an ipad for 6 - 7 months now and have had no trouble with it connecting to my home wifi internet. However, suddenly it will not connect, and hasn't done for a couple of days now. I have looked in Settings and can see that it recognises the network by name but just keeps waiting to connect. Very frustrating!

My laptop, my daughter's ipad and husband's desktop are all fine - so it seems to be something to do with my device? Of course I can't look at the userguide because I can't access it!

Have tried to contact Apple and IYogi but no reply.

Please can anyone help?

Many thanks in advance
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Old 20-03-2013, 18:14
lettice
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Your router is obviously working and Im assuming that no changes have been made to it recently.

First thing to try, if you have not done so already, but it will help to resync.
On your iPad, Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
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Old 20-03-2013, 18:16
Lindy_Loue
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Your router is obviously working and Im assuming that no changes have been made to it recently.

First thing to try, if you have not done so already, but it will help to resync.
On your iPad, Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
Hi lettice

Thanks for reply

I have done this already, I'm afraid
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Old 20-03-2013, 18:27
lettice
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Hi lettice

Thanks for reply

I have done this already, I'm afraid
Ok have you tried rebooting your router,? Ask everyone else who is connected first
Also, try the reset networking of youur ipad here, under the 'If you're unable to join a nearby Wi-Fi network' section
http://support.apple.com/kb/TS1398
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Old 20-03-2013, 18:34
Lindy_Loue
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Ok have you tried rebooting your router,? Ask everyone else who is connected first
Also, try the reset networking of youur ipad here, under the 'If you're unable to join a nearby Wi-Fi network' section
http://support.apple.com/kb/TS1398
Yes, have re-booted the router....doesn't make any difference to ipad

Am a bit nervous about your next suggestion...will go and have a read!

Thanks for helping...will let you know how I get on
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Old 20-03-2013, 18:40
Lindy_Loue
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Okay, I was brave, and went for 'reset network settings'

Now I am not connected at all and have no idea what to do....
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Old 20-03-2013, 18:45
lettice
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Okay, I was brave, and went for 'reset network settings'

Now I am not connected at all and have no idea what to do....
A hard reboot will be necessary after that.

You will need turn wifi on, let is serach for your router, rejoining your network and enter your router password when it asks, all in that link i sent.
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Old 20-03-2013, 18:54
Lindy_Loue
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A hard reboot will be necessary after that.

You will need turn wifi on, let is serach for your router, rejoining your network and enter your router password when it asks, all in that link i sent.
I've put the password in now, and I am back to square one!!

That is, it says wifi is using my network in the settings section to the left of the screen. On the right, the 'waiting' circle (whatever that's called..) just keeps going around and around and it's not actually working.....

Never mind, lettice, you have been very helpful but I don't think there's much more I can do. Unfortunately I live a long way from any of the listed Apple service people but I'll have to get someone to look at it I think...

Unless you have any other ideas? I wouldn't like to give up if there is anything more I can do.

Many thanks again.
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Old 20-03-2013, 19:04
Lindy_Loue
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I will leave it to keep trying for a bit before I give up, though
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Old 20-03-2013, 19:36
zapod
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Hi,

The 'waiting' or searching circle is always active, i.e. the iPad is constantly seeking out networks, so what you're seeing is perfectly normal.

If you've put in your router password, and it's showing connected with a tick against it, try going back to Safari... do you get 'You are not connected to the internet'?
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Old 20-03-2013, 19:46
lettice
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Struggling to think what could be the problem, it can get quite complicated from here
as its not your router if others are connecting and no router changes.
But what your seeing is it trying to connect, you may connect shortly, But see below,

Being brave as you say, resetting just sets the wifi to factory settings for your wifi network connection and saves having to play about with many old options. It does not make any other changes to your iPad.

Notice you have only had it 6-7 months, why not try apple support online, you do not have to take it to an apple store. They are very helpful and its free within your 1st year (or two if you bought in Waitrose);
Go here to request uk support to call you;
http://www.apple.com/uk/support/
Click on Contact Apple Support
Click on Get Started
Click on ipad
Click on internet and airprint
Select poor wireless signal or connection
Then in the 'Does the product work in another location?' pull-down, choose No and click on continue
Click on schedule a call and follow the screen prompts.

Hope you fix it
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Old 20-03-2013, 20:52
Lindy_Loue
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Hi,

The 'waiting' or searching circle is always active, i.e. the iPad is constantly seeking out networks, so what you're seeing is perfectly normal.

If you've put in your router password, and it's showing connected with a tick against it, try going back to Safari... do you get 'You are not connected to the internet'?
Yep, I do get 'You are not connected to the internet'....even though settings seems to say otherwise!!!!
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Old 20-03-2013, 20:55
Lindy_Loue
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Struggling to think what could be the problem, it can get quite complicated from here
as its not your router if others are connecting and no router changes.
But what your seeing is it trying to connect, you may connect shortly, But see below,

Being brave as you say, resetting just sets the wifi to factory settings for your wifi network connection and saves having to play about with many old options. It does not make any other changes to your iPad.

Notice you have only had it 6-7 months, why not try apple support online, you do not have to take it to an apple store. They are very helpful and its free within your 1st year (or two if you bought in Waitrose);
Go here to request uk support to call you;
http://www.apple.com/uk/support/
Click on Contact Apple Support
Click on Get Started
Click on ipad
Click on internet and airprint
Select poor wireless signal or connection
Then in the 'Does the product work in another location?' pull-down, choose No and click on continue
Click on schedule a call and follow the screen prompts.

Hope you fix it
Thanks lettice...think I'll try this, but may be tomorrow now. Not sure I'm making much sense any more!
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Old 20-03-2013, 21:20
zapod
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Ok, so iPad sees the router...

Go to Settings>Wifi then look for your network, with the tick against it.

There will be a blue circle with an arrow to the right - tap this.

This page shows your current network settings. The IP address should be something like 192.168.0.X where x is... a number!

The router address will be something like 192.168.0.1

The button marked DHCP' should be selected (blue), and at the foot of the page the bit marked 'HTTP Proxy' should be 'Off'.

Next, tap 'Renew Lease' - the iPad will ask you if you want to renew, so tap 'Renew'. This basically forces the iPad to request a fresh IP address from the router, often it will be the same as before.

Tap the 'wifi' back arrow to get out of this screen, then try Safari again.

If you got this far, well done! If it still isn't working, like lettice, I'm struggling to see what the issue might be, so best to do as he advises and contact Apple direct for guidance.

Hope you get it working.
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Old 20-03-2013, 21:33
Lindy_Loue
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Ok, so iPad sees the router...

Go to Settings>Wifi then look for your network, with the tick against it.

There will be a blue circle with an arrow to the right - tap this.

This page shows your current network settings. The IP address should be something like 192.168.0.X where x is... a number!

The router address will be something like 192.168.0.1

The button marked DHCP' should be selected (blue), and at the foot of the page the bit marked 'HTTP Proxy' should be 'Off'.

Next, tap 'Renew Lease' - the iPad will ask you if you want to renew, so tap 'Renew'. This basically forces the iPad to request a fresh IP address from the router, often it will be the same as before.

Tap the 'wifi' back arrow to get out of this screen, then try Safari again.

If you got this far, well done! If it still isn't working, like lettice, I'm struggling to see what the issue might be, so best to do as he advises and contact Apple direct for guidance.

Hope you get it working.
Hi zapod

Many thanks for this helpful post.

The trouble is that there is no tick against the network, just the name.

I ignored this fact and went through the process you suggest - no joy I'm afraid.

The only thing I can say is that there is no number against the router, but there is one against something called 'subnet mask' (which is a field between network and router).

Curiouser and curiouser!!
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Old 20-03-2013, 22:21
zapod
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Looks like it sees the network... Try tapping the name, you will be prompted for the password, then more spinny thing, then...? Normally at this point you'd get connected... sorry we can't be more helpful
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Old 20-03-2013, 22:50
psionic
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Is your iPad synched to your computer using iTunes? If so you may want to try and upgrade the iPad software via iTunes. There is a new iOS version 6.1.3 out now, it may not make a difference to your WiFi problem, but it is certainly worth a try.
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Old 20-03-2013, 23:12
Lindy_Loue
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Is your iPad synched to your computer using iTunes? If so you may want to try and upgrade the iPad software via iTunes. There is a new iOS version 6.1.3 out now, it may not make a difference to your WiFi problem, but it is certainly worth a try.
Err....the answer to that is, I'm not sure

It is synched for email etc and I have an Apple cloud 'control panel' But how or whether that would enable me to update the iOS from the laptop, I don't know. I've been putting off doing it on the ipad itself, to be honest, as everything was going so smoothly!! Ironic, really

Thanks for the idea, though, I might pursue it tomorrow.
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Old 21-03-2013, 00:07
IslandNiles
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Have you tried connecting to a different wireless network?
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Old 21-03-2013, 08:45
Rodney McKay
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Have you checked your router settings? It's possible the router is blocking your iPad from accessing the internet.

Most routers will have a section where they show you the devices connected to the internet, you might want to check that for some reason your device isn't being blocked.

As another poster also stated, try connecting to another network, if you have a phone that can create its own wifi hotspot give that a go or take the tablet to a McDonalds or Starbucks and see if it will connect to the free wifi.
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Old 21-03-2013, 12:04
Lindy_Loue
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Have you checked your router settings? It's possible the router is blocking your iPad from accessing the internet.Most routers will have a section where they show you the devices connected to the internet, you might want to check that for some reason your device isn't being blocked.

As another poster also stated, try connecting to another network, if you have a phone that can create its own wifi hotspot give that a go or take the tablet to a McDonalds or Starbucks and see if it will connect to the free wifi.
BIB - That's my instinct actually Rodney. However I don't know how to check router settings.....would be willing to give it a go though.

Got to get to work now though so will be back later.
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Old 21-03-2013, 13:27
kirstiemcnabb
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BIB - That's my instinct actually Rodney. However I don't know how to check router settings.....would be willing to give it a go though.

Got to get to work now though so will be back later.
Have you tried apple support, they are very helpful. I have 10 iPads within my business and they have just helped me without fail on a couple of occasions. That is home support not any kind of business deal.
They will take you through the wifi home setup if it seems wrong, They did for me for one of my girls.
We had an ipad mini that actually got replaced after a few months with a wifi fault, they just replaced no quibbs over phone support.
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Old 21-03-2013, 17:19
IslandNiles
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Seriously, you need to try connecting it to another wireless network to try and narrow down the problem.

Also, if you can't find the advanced router settings, doing a full reset of the router will probably fix this. Obviously that will mean the SSID and password revert to the default manufacturer ones though.
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Old 21-03-2013, 19:23
alanwarwic
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Did you do that update on about the 19th?

They often make stuff incompatible, sometimes permanently.(can happen with other OS systems too on so called upgrades)
Also a hard reset(removes all apps?) is a much touted fix all.
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Old 21-03-2013, 19:27
IslandNiles
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Did you do that update on about the 19th?

They often make stuff incompatible, sometimes permanently.
Also a hard reset(removes all apps?) is a much touted fix all.
I would ignore this for now. A full reset is a drastic option and not required until you've eliminated some of the possibilities already discussed on this thread.
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