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Upgraded over the phone to iPhone 5 tonight....


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Old 20-03-2013, 21:39
PorkchopExpress
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and it was a curious call. I spoke to Phones4U tonight on the phone about upgrading to the iPhone 5. I had steeled myself to move to EE and was ready to leave O2 with a heavy heart. I've never had a problem with O2 but I want 4G with my iPhone.

I explained this and the guy said I could stay with O2 and once their 4G network launched in the summer I just had to dial 202 from my phone and it would work. I said to him that my understanding was that the current iPhone 5 would not work on O2's upcoming 4G network. He said it would. I asked him if he was sure. He said he was. He then went away to check and came back and told me it would definitely work.

So I took the deal. The call is recorded though and if it turns out not to be the case I'll be asking for a new phone in a few months.

Has something changed? Is the guy I spoke to correct?
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Old 20-03-2013, 21:47
plymouthbloke1974
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The iPhone 5 will only work in the UK on 4G with EE or Three (when they launch 4G services) - the phone won't work on 800/2600 4G which O2/Voda have licences for.

You've been diddled my son.
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Old 20-03-2013, 21:49
whoever,hey
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I cant believe you accepted all that over the phone. Have you actually started a new 24 month contact now after this phone call?
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Old 20-03-2013, 21:50
PorkchopExpress
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The iPhone 5 will only work in the UK on 4G with EE or Three (when they launch 4G services) - the phone won't work on 800/2600 4G which O2/Voda have licences for.

You've been diddled my son.
Ah well. It's miss-selling and it's tracked and recorded so I'll be looking for a new phone once the time comes.
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Old 20-03-2013, 21:51
PorkchopExpress
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I cant believe you accepted all that over the phone. Have you actually started a new 24 month contact now after this phone call?
Yep, for 5 a month less than I'm currently paying for my 4S.
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Old 20-03-2013, 21:52
Step666
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Ah well. It's miss-selling and it's tracked and recorded so I'll be looking for a new phone once the time comes.
Did you record the call yourself?
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Old 20-03-2013, 21:53
jabbamk1
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This is why i hate Phones 4 U. They are crooks, the worst scum out of all of the companies who sell contracts. They will tell you anything and everything to get you to sign up. They will probably refuse to return the contract now and refer you to o2 to cancel it or get a refund.

The iPhone 5 will not work on O2. You may be able to upgrade to a 4G phone as per O2's 4G commitment but that will involve most likely signing a new contract and paying a premium for 4G.

Only EE and Three's 4G network will work. If anything it's better to go with Three as they won't be charging a premium for 4G unlike all the other networks.

Phones 4 U should be shut down.

Edit: Just saw the phone call wasn't recorded by you. Well thats it now. Phones 4 U will just say the call was never recorded and your stuck. I suggest writing a letter to their head office or ringing them up and asking to return the phone. (if you want to) Doubt they'll care about you though.
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Old 20-03-2013, 21:53
PorkchopExpress
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Did you record the call yourself?
No. I'm not in the habit of recording phone calls.
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Old 20-03-2013, 21:54
whoever,hey
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No. I'm not in the habit of recording phone calls.
You cant use their recording of the phone call then as evidence. They'll just say it wasn't recorded. They dont record ALL calls.
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Old 20-03-2013, 21:54
Mr. Cool
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No. I'm not in the habit of recording phone calls.
Then they could deny it ever existed.

Maybe call again and complain. See what they have to say...
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Old 20-03-2013, 21:55
Step666
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No. I'm not in the habit of recording phone calls.
Then how do you know it was recorded?

Whilst I haven't dealt with P4U over-the-phone myself, the standard disclaimer is that calls may be recorded.
And more often than not, they happen not to have been recorded when it's to their benefit.


You'd be far better off returning it under the Distance Selling Regulations than accepting it and trying to get something out of them later on.
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Old 20-03-2013, 21:56
whoever,hey
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I would cancel this new contract before its too late. This "verbal lie" will NOT be grounds for cancelling months down the line.
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Old 20-03-2013, 21:56
plymouthbloke1974
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If you're within 14 days return it.
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Old 20-03-2013, 21:58
jabbamk1
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If you're within 14 days return it.
Have you tried returning a phone to P4U? They don't care. They will do everything in their power to get you to keep the phone for the first 14 days.
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Old 20-03-2013, 22:07
Jason100
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I'm thinking of upgrading to an iphone 4s or 5 and i was wondering if you can keep your number if you buy from somewhere like Phones 4 U? I don't really want to have to remember yet another number.
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Old 20-03-2013, 22:12
PorkchopExpress
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You cant use their recording of the phone call then as evidence. They'll just say it wasn't recorded. They dont record ALL calls.
The operator told me 4 times that the call was being recorded but that the bits where I gave him card and bank details would not be.
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Old 20-03-2013, 22:13
PorkchopExpress
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You cant use their recording of the phone call then as evidence. They'll just say it wasn't recorded. They dont record ALL calls.
I'd be willing to bet that a business like Phones4U does record all calls.
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Old 20-03-2013, 22:14
PorkchopExpress
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I would cancel this new contract before its too late. This "verbal lie" will NOT be grounds for cancelling months down the line.
We'll see. To be honest if they're lying I would only expect them to waive the further upgrade cost which would be about 125.
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Old 20-03-2013, 22:14
jabbamk1
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I'm thinking of upgrading to an iphone 4s or 5 and i was wondering if you can keep your number if you buy from somewhere like Phones 4 U? I don't really want to have to remember yet another number.
If it's an upgrade then your number always stays the same.

If you get a new contract you can transfer your number within 24 hours.

Surprised how people don't know this still.
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Old 20-03-2013, 22:15
konebyvax
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I think this thread is a genuine face palm moment.
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Old 20-03-2013, 22:22
legends wear 7
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Take others advice and return it now, there is no wah you will be successful with any miss selling claim in a few months time. That call will never have been recorded i can bet you if its content ix in your favour.
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Old 20-03-2013, 22:25
BOOTHY2905
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The operator told me 4 times that the call was being recorded but that the bits where I gave him card and bank details would not be.
If its being recorded it won't be able to determine when to stop recording because you are reading out your card numbers. "Fleeced" and "you've been" comes to mind!
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Old 20-03-2013, 22:27
PorkchopExpress
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If its being recorded it won't be able to determine when to stop recording because you are reading out your card numbers. "Fleeced" and "you've been" comes to mind!
What on earth are you talking about? The recording was manually suspended and then resumed.

Did you actually think I meant the recording equipment would magically not record debit card numbers?
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Old 20-03-2013, 22:28
PorkchopExpress
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I think this thread is a genuine face palm moment.
Just try to calm down.
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Old 20-03-2013, 22:41
KieranDS
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If you return it during the cooling off period they will cancel the contract.
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