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Upgraded over the phone to iPhone 5 tonight....


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Old 20-03-2013, 21:43
mred2000
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What on earth are you talking about? The recording was manually suspended and then resumed.
The operator told you that, did they? I was under the impression that the operators had no control over what was being recorded or what would be the point?
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Old 20-03-2013, 21:45
KieranDS
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Also ALL calls are recorded even though they say "may be recorded". It's a fraud prevention thing.
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Old 20-03-2013, 21:45
The Lord Lucan
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Phones4U will say anything to get the sale. There will be incentives on O2 just now i'm willing to bet. How do I know this? I used to manage a store.

I left because compared to the CPw and Orange stores I had managed before hand, they treated customers like fools, idiots and sometimes totally like s**t.

'Let me sit you down, whilst we screw you over'

The call centre won't use the recording to benefit you, if it is even kept as long as May.
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Old 20-03-2013, 21:45
PorkchopExpress
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The operator told you that, did they? I was under the impression that the operators had no control over what was being recorded or what would be the point?
Yes, the operator told me that. He said that the call would be recorded but he I had to wait while he temporarily suspended the recording as I gave my debit card details.
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Old 20-03-2013, 21:46
whoever,hey
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If you return it during the cooling off period they will cancel the contract.
Please take this advice.

Unless of course you didn't want 4G in the first place.
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Old 20-03-2013, 21:47
paulbrock
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Yes, the operator told me that. He said that the call would be recorded but he I had to wait while he temporarily suspended the recording as I gave my debit card details.
sounds BS to me. ring up, cancel.
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Old 20-03-2013, 21:49
PorkchopExpress
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Please take this advice.

Unless of course you didn't want 4G in the first place.
I did want 4G. The deal is actually not bad without the 4G but I was promised that this phone would be compatible when O2 launches its network.

If that turns out not to be the case I will expect to have the cost of the further upgrade waived.

ALL calls are recorded and I have the trail back to the call with order numbers.
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Old 20-03-2013, 21:50
mred2000
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sounds BS to me. ring up, cancel.
Yup, if they could all manually pause recording then what is stopping them doing it all the time? Or pausing the recording to an awkward customer, calling them s**t for brains and then restarting the recording to make the customer look nuts? Madness
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Old 20-03-2013, 21:50
whoever,hey
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The call centre won't use the recording to benefit you, if it is even kept as long as May.
Exactly.

The message about recording the call says its for training purposed right? They also record to protect themselves against any verbal abuse from customers or contractual things that arise such as you giving notice on your contract or accepting things that puts you out of pocket.

Basically those calls are for their benefit, not yours. You certainly cant use it as evidence for your benefit.
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Old 20-03-2013, 21:51
alan1302
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I did want 4G. The deal is actually not bad without the 4G but I was promised that this phone would be compatible when O2 launches its network.

If that turns out not to be the case I will expect to have the cost of the further upgrade waived.

ALL calls are recorded and I have the trail back to the call with order numbers.
Even IF the call was recorded there is no guarantee they will have it in a few months to listen back to.

If you think they will help you out in the summer then I think you are very foolish and would be better off just not bothering with it.
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Old 20-03-2013, 21:52
PorkchopExpress
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Yup, if they could all manually pause recording then what is stopping them doing it all the time? Or pausing the recording to an awkward customer, calling them s**t for brains and then restarting the recording to make the customer look nuts? Madness
That's not how a call centre works. Especially for a giant business like O2. Calls are also regularly monitored for compliance and all operators know this.
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Old 20-03-2013, 21:52
Hugh_
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You've just got yourself a free iPhone 5, it was misold and the contract is null and void. As you're saving a fiver keep it hen ring up in a couple of months and get a new phone. It's win win for you.

I did similar recently when 3 misold me ultimate Internet 500 telling me it included all you can eat data with tethering. It does include all you can eat but not tethering. So they said they would add tethering for free, I said NOPE write off the contact and they did. Then i got another iPhone 5 on the one plan with tethering.

If they can't find the recording they have to find in your favour if you request the call to listened to.
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Old 20-03-2013, 21:53
PorkchopExpress
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Exactly

The message about recording the call says its for training purposed right? They also record to protect themselves against any verbal abuse from customers or contractual things that arise such as you giving notice on your contract or accepting things that puts you out of pocket.

Basically those calls are for their benefit, not yours. You certainly cant use it as evidence for your benefit.
Wrong. The operator told me that the calls were recorded for training and monitoring purposes and for reasons of fraud prevention.
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Old 20-03-2013, 21:55
PorkchopExpress
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Even IF the call was recorded there is no guarantee they will have it in a few months to listen back to.

If you think they will help you out in the summer then I think you are very foolish and would be better off just not bothering with it.
The call WAS recorded. ALL calls to these places are recorded.They will have the call for at least the duration of the contract.
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Old 20-03-2013, 21:55
alan1302
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You've just got yourself a free iPhone 5, it was misold and the contract is null and void. As you're saving a fiver keep it hen ring up in a couple of months and get a new phone. It's win win for you.

I did similar recently when 3 misold me ultimate Internet 500 telling me it included all you can eat data with tethering. It does include all you can eat but not tethering. So they said they would add tethering for free, I said NOPE write off the contact and they did. The got another iPhone 5 on the one plan with tethering.

Of they can't find the recording they have to find in your favour if you request the call to listened to.
You have to be able to prove it was misold which op can't
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Old 20-03-2013, 21:56
jabbamk1
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Phones4U will say anything to get the sale. There will be incentives on O2 just now i'm willing to bet. How do I know this? I used to manage a store.

I left because compared to the CPw and Orange stores I had managed before hand, they treated customers like fools, idiots and sometimes totally like s**t.

'Let me sit you down, whilst we screw you over'

The call centre won't use the recording to benefit you, if it is even kept as long as May.
Exactly, this is why i hate P4U staff and managers and high up managers so much (no offence, i'm just generalising). They are just a bunch of crooks at the end of the day.

I did want 4G. The deal is actually not bad without the 4G but I was promised that this phone would be compatible when O2 launches its network.

If that turns out not to be the case I will expect to have the cost of the further upgrade waived.

ALL calls are recorded and I have the trail back to the call with order numbers.
I'm sorry to say but you're an idiot. The call centre operator has no control over the recording. He didn't stop the recording during the direct debit stuff. He has no way to stop the recording or access the recording.

I suggest you don't wait until the end of the contract/launch of 4G as O2 will have no evidence you were mis sold unless you raise it now. The cost of the upgrade would not be waived. You would pay full whack and get ripped off again.

P4U will fob you off with saying they didn't record your call. (unless you go through official channels).

Plus, like i said, there are better deals out there for 4G phones.
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Old 20-03-2013, 21:56
alan1302
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The call WAS recorded. ALL calls to these places are recorded.They will have the call for at least the duration of the contract.
They won't keep it that long - a fool and his money and all that
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Old 20-03-2013, 21:56
KieranDS
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Calls are also regularly monitored for compliance and all operators know this.
This is true. Operators get graded every few weeks by a Quality Assurance team who listen to the calls. It was a nightmare when I worked for T-Mobile during my first year of university.
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Old 20-03-2013, 22:02
whoever,hey
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Wrong. The operator told me that the calls were recorded for training and monitoring purposes and for reasons of fraud prevention.
Eh? I said the first bit. You've just confirmed its for the usual recording purposes. Every reason you've just said the operator told you is for covering their own backs.

No where does that say keeping records for 6 months down the line for the customer as a verbal contract.
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Old 20-03-2013, 22:02
R Molehusband
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All the evidence points to this "call" being a figment of the imagination. No offence intended, my opinion only.
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Old 20-03-2013, 22:06
PorkchopExpress
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Exactly, this is why i hate P4U staff and managers and high up managers so much (no offence, i'm just generalising). They are just a bunch of crooks at the end of the day.



I'm sorry to say but you're an idiot. The call centre operator has no control over the recording. He didn't stop the recording during the direct debit stuff. He has no way to stop the recording or access the recording.

I suggest you don't wait until the end of the contract/launch of 4G as O2 will have no evidence you were mis sold unless you raise it now. The cost of the upgrade would not be waived. You would pay full whack and get ripped off again.

P4U will fob you off with saying they didn't record your call. (unless you go through official channels).

Plus, like i said, there are better deals out there for 4G phones.
1. I don't know how you can say there are better deals, you don't know what my deal is.

2. I'm willing to bet you 100 that the operator did suspend the recording while I gave my card details. There are systems available for this, for purposes of compliance.

3. If I have to I WILL go through "official channels", as you call it.

4. You should be careful with terms like "idiot" when you're spouting absolute sh1te yourself.
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Old 20-03-2013, 22:07
Step666
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The operator told me 4 times that the call was being recorded but that the bits where I gave him card and bank details would not be.
What on earth are you talking about? The recording was manually suspended and then resumed.
It's unlikely that the person you spoke to would know whether the call was being recorded or not and even less likely that they had the means to start and stop the recording - that would open up opportunities for abuse.

And even if I'm wrong on both those points, if the person you spoke to had the means to start and stop recording, how do you know they were definitely recording the part of the call when they advised you about the LTE compatibility?




I did want 4G. The deal is actually not bad without the 4G but I was promised that this phone would be compatible when O2 launches its network.

If that turns out not to be the case I will expect to have the cost of the further upgrade waived.

ALL calls are recorded and I have the trail back to the call with order numbers.
To be honest though, reading posts like this, it would serve you right if you did try to get a new phone out of them and failed.
Knowingly accepting something that was mis-sold with the specific intention of extorting the company at a later date is pretty morally reprehensible.
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Old 20-03-2013, 22:07
PorkchopExpress
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Eh? I said the first bit. You've just confirmed its for the usual recording purposes. Every reason you've just said the operator told you is for covering their own backs.

No where does that say keeping records for 6 months down the line for the customer as a verbal contract.
You said I had received a recorded message! And I never said they did. I'm willing to bet though that they keep all recording for AT LEAST the duration of the contract.
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Old 20-03-2013, 22:09
alan1302
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I'm willing to bet though that they keep all recording for AT LEAST the duration of the contract.
Sounds like you are the bookies best friend
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Old 20-03-2013, 22:12
PorkchopExpress
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It's unlikely that the person you spoke to would know whether the call was being recorded or not and even less likely that they had the means to start and stop the recording - that would open up opportunities for abuse.

And even if I'm wrong on both those points, if the person you spoke to had the means to start and stop recording, how do you know they were definitely recording the part of the call when they advised you about the LTE compatibility?




To be honest though, reading posts like this, it would serve you right if you did try to get a new phone out of them and failed.
Knowingly accepting something that was mis-sold with the specific intention of extorting the company at a later date is pretty morally reprehensible.
Deary me. I'll try again. ALL the calls are recorded. Operators CAN suspend the recording while bank and credit card details are being provided. There are systems in place which would flag up to a team leader if a recording was suspended without valid bank or card details being subsequently entered into the system. Calls are MONITORED as well as recorded which is the deterrant from misuse. So yeah, you are wrong on those points.

I'm not the one in the wrong here. I've been promised a particular deal and maybe the guy knows something we don't. If not, I'll be looking for the situation to be recified. They can say no.
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