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GigsAndTours |
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#1 |
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Forum Member
Join Date: Jan 2010
Posts: 38,218
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GigsAndTours
Anyone else used them and had this happen?
I was in the process of paying for two tickets, entering my credit card details under the impression that the tickets were being held until I had finished paying for them, only to find a SOLD OUT sign when I pressed enter. They're selling people's tickets that they are in the process of buying. It's unbelievably low. I'll never use them again. I'm so angry
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#2 |
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Forum Member
Join Date: Mar 2003
Location: London
Posts: 15,791
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Gigs And Tours is the same company as Seetickets. I've had similar happen before when trying to book for a high demand gig,you can select the number of tickets required,hit submit and it will go to 'no tickets available' without even letting you enter your details. At least with Ticketmaster when you get offered a ticket it's held and you get a countdown timer telling you how long you've got to finish booking before the ticket is released. Don't think See operates in quite the same way,but they should do really.
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#3 |
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Forum Member
Join Date: Jan 2010
Posts: 38,218
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Is it illegal for them to do that?
I understood that it would be busy and that the tickets would sell quickly, I was perfectly prepared for that. Selling tickets that someone has just tried to pay for is wrong. ![]() Does anyone have an email address for Gigs&Tours? I've tried looking online but can't find one. |
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#4 |
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Forum Member
Join Date: Jun 2011
Posts: 30,200
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They are not that great Gigs and tours. TICKETMASTER ALL THE WAY
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#5 |
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Forum Member
Join Date: Mar 2003
Location: London
Posts: 15,791
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Not always. I got a floor seat for Fleetwood Mac at the o2 from See,Ticketmaster had seats in the same block as part of their 'platinum' tickets rip-off and were asking four times as much!
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#6 |
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Forum Member
Join Date: Jul 2012
Posts: 236
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I've managed to get seats to see Hurts this morning with See Tickets. It said they were holding my seats for 7 minutes and I got them ok. I find Ticktmaster's site infuriating. I understand the need to put a password in, but I tried them first. At something like 9.03 they were sold out and the tickets miraculously appeared on Getmein for three times the price at a similar time that Ticketmaster were saying they were full.
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#7 |
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Forum Member
Join Date: Jan 2010
Posts: 38,218
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They need to do something with regards to holding tickets whilst people pay for them. It's disgusting behaviour to sell tickets that people are trying to pay for.
I still haven't been able to find an email address for GigsAndTours. I want to send an email of compaint.
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#8 |
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Forum Member
Join Date: Sep 2008
Location: At college, in L.A.'s office
Posts: 54,221
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Mimi as I said on the other thread you should report the company to Trading Standards as what they're doing is most likely illegal. There must be a clause in the Sale of Goods and Services Act relating to event ticket sales. Time for me to do some legal research
Would it be worth me emailing my Entertainment Law lecturer and see what she has to say on this? I can say I'm doing it on behalf of a friend outside of the university.
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#9 |
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Forum Member
Join Date: Jan 2010
Posts: 38,218
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Seeing as so many of these sites say that they reserve the right to refuse tickets to those who intend to sell on eBay, couldn't they refuse them tickets if they see them on eBay minutes later?
I understand that there would probably be a bit more work to it than that but do any sites actually refuse to sell tickets to people? Surely this would help to kill touting. |
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#10 |
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Forum Member
Join Date: May 2012
Posts: 21,738
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Quote:
Seeing as so many of these sites say that they reserve the right to refuse tickets to those who intend to sell on eBay, couldn't they refuse them tickets if they see them on eBay minutes later?
I understand that there would probably be a bit more work to it than that but do any sites actually refuse to sell tickets to people? Surely this would help to kill touting. |
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#11 |
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Forum Member
Join Date: Aug 2012
Location: North Yorkshire
Posts: 664
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It's a bad set-up undoubtedly, but illegal? They're not selling people's tickets, because the people haven't actually bought tickets yet. No contract will be formed until a payment has been made, at the very earliest. So what would be illegal? Tickets are subject to availability and adding tickets to your cart or starting to check-out doesn't guarantee you'll get them.
It really seems to be nothing more than a very bad set-up on their part, that they're not holding tickets for a set amount of time while people check-out. Interestingly, See Tickets does operate the sort of 'count-down' system that TicketMaster does. They really should roll it out to this site too, as it looks to be a particularly poor place to buy tickets. |
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#12 |
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Forum Member
Join Date: May 2006
Posts: 424
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It seems a bit hit and miss when trying to get high demand tickets on any website.
Nothing illegal though as no money taken. I have had money taken from retailers like tesco for high demand sale items only to get an email hours later to say out of stock and it will take 5 days for the refund. |
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#13 |
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Forum Member
Join Date: Sep 2008
Location: At college, in L.A.'s office
Posts: 54,221
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Quote:
It's a bad set-up undoubtedly, but illegal? They're not selling people's tickets, because the people haven't actually bought tickets yet. No contract will be formed until a payment has been made, at the very earliest. So what would be illegal? Tickets are subject to availability and adding tickets to your cart or starting to check-out doesn't guarantee you'll get them.
In every contract there are five main areas: offer, acceptance, consideration, capacity to contract and intention to create legal relations (also known as invitation to treat). Consideration is anything of value promised to another when making a contract. (Source: http://en.wikipedia.org/wiki/Consideration) Capacity of contract relates to whether the person who wants to enter the contract is capable of doing so. All of this would apply to the UK as well as Ireland as contract law is based on common law (and case law) rather than legislation. I did it last year and it's a massive area of law! There's so much to learn. |
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Would it be worth me emailing my Entertainment Law lecturer and see what she has to say on this? I can say I'm doing it on behalf of a friend outside of the university.
