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Outside phone line snapped |
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#1 |
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Forum Member
Join Date: Oct 2004
Location: Oswestry
Posts: 123
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Outside phone line snapped
A tree branch came down today and brought 5 houses outside phone lines with it.
All house now have no phone or no broadband, I rang bt and they said they would get an engineer to call on the 2nd April , so no phone or broadband till then. Do you think that is a reasonable time and is there any way or anyone I can contact to speed this up. I imagined that as it was affecting quite a few customers this would be repaired quicker Any help would be great George |
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#2 |
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Forum Member
Join Date: Dec 2003
Location: Manchester, UK
Posts: 8,249
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April 2nd!!!! Bloody hell, when the phone line was damaged in this area, BT got someone out to repair it within two days, and it only affected one house!
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#3 |
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Forum Member
Join Date: Jul 2007
Location: AFANDOU, Rhodes Greece
Posts: 2,973
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Under BT Terms & conditions
To repair a service failure on the 3rd week day after the day you report a fault not including public & bank holidays Go back to BT & see what they say |
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#4 |
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Forum Member
Join Date: Oct 2004
Location: Oswestry
Posts: 123
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Thank you both for your replies.
I have looked online under terms and conditions but cannot see anywhere about " within 3 days". Could you tell me were I can find this. George |
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#5 |
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Forum Member
Join Date: Jul 2007
Location: AFANDOU, Rhodes Greece
Posts: 2,973
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GeorgeL.
Its under terms & conditions BT Telephony service terms Then scrool down & look under quality of service |
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#6 |
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Forum Member
Join Date: Feb 2011
Posts: 25,225
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Quote:
A tree branch came down today and brought 5 houses outside phone lines with it.
All house now have no phone or no broadband, I rang bt and they said they would get an engineer to call on the 2nd April , so no phone or broadband till then. Do you think that is a reasonable time and is there any way or anyone I can contact to speed this up. I imagined that as it was affecting quite a few customers this would be repaired quicker Any help would be great George |
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#7 |
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Forum Member
Join Date: Oct 2004
Location: Oswestry
Posts: 123
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Thanks for all your replies and like some of you have said, there are loads of people with no phone connections due to the snow and even some without power.
I guess when you have two kids, all moaning they can t talk to their mates via Xbox live, can t use sky as there is snow on the dish...it's not really a good weekend .....and guess who is getting moaned at. My main worry is they tell me they are due to call on the 2nd of April, it took three appointments to get open reach to turn up and install my infinity so I am not confident that the problem will be solved, even if they turn up on the day I am guessing if the engineer does turn up, say or right I will need someone to go up the pole, connect the phones lines and of course this is a bigger job than just the one engineer and they will have to reschedule .....and then another delay in getting my phone connected George |
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