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Retrieving emails on mobile phone


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Old 04-04-2013, 08:41
rubble2
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I suspect there is a simple answer to this so apologies if I am missing something basic.

I have two main email accounts, one is personal and is hosted via BT, the other one I use for business and is hosted via a domain name registered to me. I can retrieve emails from both accounts on my mobile when I am out and about but I have noticed the following and wondered what the cause was?

If I am using my personal account then all emails appear on my mobile when I access the account, they also of course appear in Outlook on my PC at home.

If however I receive an email on my business account then it dosen't always appear on my mobile, only emails that have not yet appeared in Outlook on the PC are viewable on the mobile.

The only difference (apart from the different hosts) is that the business account is set to download new messages to Outlook constantly (password remembered) whereas the personal account needs me to enter the password in Outlook and then click on send/receive to download new messages. However I don't think that that is the main reason because I can download emails from my personal account to Outlook and subsequently download them to the mobile, something which I can't do with the business account

Any clues please? Thanks
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Old 04-04-2013, 09:13
TheBigM
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It is the connection type. The email account where emails are only appearing on one device or the other is likely using a POP connection to download the messages.

You should ideally use accounts with Exchange Activesync (like Hotmail, Outlook.com and proper business email) or use accounts with IMAP (like GMail). Also for POP/IMAP, ensure the "leave messages on server" box is ticked.
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Old 04-04-2013, 09:24
flagpole
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that is not the reason.

the short answer is you want to be using imap rather than pop3 to retrieve your emails.

the long answer is a bit more complicated. your business mail, the computer is removing the mail from the server. this is the typical behaviour of a pop3 configuration. pop3 was not designed to allow access from multiple clients si it's handing out the mail to whomever comes first. if mail retrieved by your phone from this account is still available on the computer then the phone is doing things correctly.

i would add another account to outlook for the business account using the hosts imap settings. then delete the existing one when you are sure everything is working. the emails in outlook for the business account will only exist on your computer. once you have outlook setup you will be able to drag them back into the imap account and they will be available on the phone. but you will have to keep an eye on the storage limits.
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Old 05-04-2013, 09:25
flagpole
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to clarify this was a reply to the OP. i was not saying that poster #2 was wrong.
that is not the reason.

the short answer is you want to be using imap rather than pop3 to retrieve your emails.

the long answer is a bit more complicated. your business mail, the computer is removing the mail from the server. this is the typical behaviour of a pop3 configuration. pop3 was not designed to allow access from multiple clients si it's handing out the mail to whomever comes first. if mail retrieved by your phone from this account is still available on the computer then the phone is doing things correctly.

i would add another account to outlook for the business account using the hosts imap settings. then delete the existing one when you are sure everything is working. the emails in outlook for the business account will only exist on your computer. once you have outlook setup you will be able to drag them back into the imap account and they will be available on the phone. but you will have to keep an eye on the storage limits.
also to the OP. It's no bother honestly. no need to thank anyone.
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Old 07-04-2013, 15:24
rubble2
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Sorry for the late response,
Thanks for all the information/suggestions
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