[paulker]

No data and sporadic phone signal. Seemingly getting attended to at the highest priority. Here's me thinking my local mast was getting the 4g treatment. Oh well.

[Synthetic42]

I was wondering what was going on, had me rebooting and all sorts

[beecart]

widespread apparently... down in leeds

[plymouthbloke1974]

Should be working again now.

[enapace]

Interesting this happened on just EE surprised it didn't effect Three as well as they use basically the same infrastructure specially for 3G.

[interactiv-uk]

Quote:

Originally Posted by enapace

Interesting this happened on just EE surprised it didn't effect Three as well as they use basically the same infrastructure specially for 3G.

Not if it was a core network issue - these are completely separate.

[enapace]

Quote:

Originally Posted by interactiv-uk

Not if it was a core network issue - these are completely separate.

True that is a good point.

[Synthetic42]

It didnt seem to effect Orange or T-Mob either

[KesterK]

The annoying thing is, they have a status page on the website but didn't update it! What's the point in having a status page if they just leave it saying there is a good service. Also they could have posted something on twitter, but the reps who post on twitter didn't seem to be aware there was a problem, just the usual "DM your post code" or "check the status page".

[beecart]

Quote:

Originally Posted by KesterK

The annoying thing is, they have a status page on the website but didn't update it! What's the point in having a status page if they just leave it saying there is a good service. Also they could have posted something on twitter, but the reps who post on twitter didn't seem to be aware there was a problem, just the usual "DM your post code" or "check the status page".

I know! at least o2 do update theres!!!

[enapace]

Quote:

Originally Posted by beecart

I know! at least o2 do update theres!!!

Don't try and turn this into an O2 topic everyone agrees O2 has good customer service just an rubbish network for everything else.

[uno]

EE are very poor at communicating when they have network problems as the same issues happened a couple of months ago and the network status page didnt get updated and the social media team were not made aware of problems. After the event there was some good posts on the EE community forum where the costs agreed a proper service status page like O2 or Vodafone would be good to see when nationwide issues and can also highlight when work is being on masts in your area by postcode. This would have large benefit to the business as would cut down on CS calls for them and also customers can see exactly when outages as planned.

[The Lord Lucan]

Quote:

Originally Posted by beecart

I know! at least o2 do update theres!!!

Took them (o2) 2 hours to update their website/status page when they had the last two big outages! Status pages are only good if the details filter through quick enough. Pointless otherwise, unless your network is down for several hours.


EE could do better though, especially for the planned upgrades etc.

[Thine Wonk]

Quote:

Originally Posted by enapace

Interesting this happened on just EE surprised it didn't effect Three as well as they use basically the same infrastructure specially for 3G.

Three and EE have a RAN share, which is the Radio Access Network. That has lots of fault tolerance built in like 16 distributed aggregation points etc.

The back end network, HLR, MSC / NSS, any proxies, filtering, gateway and all the rest is separate.

[enapace]

Quote:

Originally Posted by The Lord Lucan

Took them (o2) 2 hours to update their website/status page when they had the last two big outages! Status pages are only good if the details filter through quick enough. Pointless otherwise, unless your network is down for several hours.


EE could do better though, especially for the planned upgrades etc.

Same for Three could be better saying which areas are getting upgraded when. Hopefully when they release 4G they get a better coverage checker program I find the colour difference hard to tell.

[The Lord Lucan]

Quote:

Originally Posted by Thine Wonk

Three and EE have a RAN share, which is the Radio Access Network. That has lots of fault tolerance built in like 16 distributed aggregation points etc.

The back end network, HLR, MSC / NSS, any proxies, filtering, gateway and all the rest is separate.

Agreed, very unlikely to see anything wipe out Three & EE at the same time especially countywide or nationwide. One or two masts yes (local power issue, mast downed by car crash, or digging up the backhaul) but thats about it.

Good to see you know your stuff

[moox]

Didn't notice anything on T-Mobile in the SW.

[KesterK]

The EE twitter feed people seem to be acknowledging there was a problem earlier when people are querying it, but no word on what caused the problem.

[KesterK]

Is data down for anyone else again? Started having the same issues over the past hour as we had the other week.

[The Lord Lucan]

Nope.. 2G, 3G, 4G Fine here.

[Synthetic42]

Yeah i'm having again too

[big brother 9]

thats why mine is down, is it affecting orange customers aswell

[paulker]

Data is daaaaawn

[KesterK]

And once again, they haven't bothered to change the status page.

Edit: Just looked on twitter, loads of complaints about signal issues.

[sabreuk1975]

Data is down in Harrogate and York...