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Virgin Media launches all-inclusive unlimited VIP tariff Read more at http://www.trus


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Old 02-05-2013, 02:19
JasonWatkins
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Think this could spark a price war?

http://www.trustedreviews.com/news/v...ted-vip-tariff

I suspect there'll be the arguments about speed caps, fair usage allowances e.t.c., but if you're on a sim only, 15 quid a month for, on the face of it, unlimited everything is pretty good IMO.

I'm on the premier tariff which i'm getting for 9 a month which i'm not hugely keen on changing because of the price, but I think i'll have to ring them to see if anything can be done so i can move to this new one.
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Old 02-05-2013, 02:30
enapace
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Think this could spark a price war?

http://www.trustedreviews.com/news/v...ted-vip-tariff

I suspect there'll be the arguments about speed caps, fair usage allowances e.t.c., but if you're on a sim only, 15 quid a month for, on the face of it, unlimited everything is pretty good IMO.

I'm on the premier tariff which i'm getting for 9 a month which i'm not hugely keen on changing because of the price, but I think i'll have to ring them to see if anything can be done so i can move to this new one.
Interesting just looked into this and it only cheap if you already have broadband or tv with virgin already else it is 47 a month.

http://www.virginmobile.com/vm/viewH...ingId=26166336
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Old 02-05-2013, 03:05
WelshBluebird
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What are Virgin like in terms of speeds, throttling, soft caps and such? I am assuming tethering is probably blocked?
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Old 02-05-2013, 04:12
jabbamk1
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What are Virgin like in terms of speeds, throttling, soft caps and such? I am assuming tethering is probably blocked?
According to their current terms and conditions their unlimited data has a fair use policy of 3.5GB. Once you exceed the cap your speeds are capped to 384kbps until the end of the month.

You cannot tether.

Virgin have got a bit of stick in the past from going from truly unlimited data and tethering to introducing fair use policies, removing tethering, reducing fair use policies and even introducing a 2mbps speed cap at one time. So not exactly the best network to go for as they keep changing their T&C all the time.

However i wonder if these new unlimited plans will mean truly unlimited calls and texts? I'm yet to find any mention of fair use for this.
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Old 02-05-2013, 08:19
JasonWatkins
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Oopps, forgot to edit out the "Read more" bit!

However i wonder if these new unlimited plans will mean truly unlimited calls and texts? I'm yet to find any mention of fair use for this.
I'm going to ring them today and ask about it, so i'll report back.
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Old 02-05-2013, 10:58
JasonWatkins
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Just rung them and they had no information on any fair use policy for the new tariff. They said the information they do have does say 'unlimited' but then so does the premier package and that's got a 3.5gb limit.

But then I suppose since it only launched yesterday, it's fair enough.

They did confirm though that unlimited minutes means to basically everything - mobiles, 08 numbers and landline.

It's tempting - I'm paying 9 a month for Premier and this would be 15 and most likely open to a retentions deal 6 months down the line maybe .. hhmmm
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Old 02-05-2013, 11:35
purple bunny
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What are Virgin like in terms of speeds, throttling, soft caps and such? I am assuming tethering is probably blocked?
bad very bad. i had a payg sim a few wks ago & downloading images was a noghtmare everything was coming in 1/4 of its orig size
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Old 02-05-2013, 12:24
denyo1977
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I wouldn't touch them with a barge pole after the disaster a couple of months ago. Trying to lure people with "unlimited", just to take it away to give all customers a good experience.
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Old 02-05-2013, 14:08
AnthonymcQ
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I left Giffgaff for Virgins great unlimited data offer in January.

Was great for two months. Then they slowed everything down, brought in the 3.5 gb cap, and ended tethering to new users (I still have mine).

So not great, But for many users still probably the best payg sim out there. Was looking at Kooning Three, but decided against it for now.
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Old 02-05-2013, 16:29
WelshBluebird
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According to their current terms and conditions their unlimited data has a fair use policy of 3.5GB. Once you exceed the cap your speeds are capped to 384kbps until the end of the month.

You cannot tether.

Virgin have got a bit of stick in the past from going from truly unlimited data and tethering to introducing fair use policies, removing tethering, reducing fair use policies and even introducing a 2mbps speed cap at one time. So not exactly the best network to go for as they keep changing their T&C all the time. .
I'll be staying with Three then!
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Old 02-05-2013, 19:28
klendathu
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So can you stick this 15 sim into a tablet or phablet and just surf away to your hearts content?
I dont download anything apart from the occasional free app so the cap wouldnt bother me.

There would be no point in me having a landline , therefore no cold calls and shit

It seems too good to be true with these 08 calls included.
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Old 02-05-2013, 19:53
Steven L Hunter
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There would be no point in me having a landline , therefore no cold calls and shit
You can still get cold calls on a mobile
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Old 02-05-2013, 20:38
Mandark
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I wouldn't touch them with a barge pole after the disaster a couple of months ago. Trying to lure people with "unlimited", just to take it away to give all customers a good experience.
I can see Virgin getting into trouble with the ASA for misleading advertising if they're messing people around that much.
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Old 02-05-2013, 21:34
Thine Wonk
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I can see Virgin getting into trouble with the ASA for misleading advertising if they're messing people around that much.
They are currently being investigated by the ASA, how do I know? because I made a complaint to them about misleading use of totally unlimited when once you download a certain amount you get capped at very slow speeds.

The ASA initially wrote back about 6 weeks ago thanking me for contacting them, but saying they didn't intend to take the matter any further.

Then out of the blue 2 weeks ago I received another letter saying that they had changed their mind and that in fact they were going to carry out a full investigation and that the outcome will be in the next report.

I thought it was odd, but it'll be interesting to see the outcome. I might post the letter later if I can find it. I'm moving house at the moment and everything is in boxes!
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Old 02-05-2013, 21:44
Mandark
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They are currently being investigated by the ASA, how do I know? because I made a complaint to them about misleading use of totally unlimited when once you download a certain amount you get capped at very slow speeds.

The ASA initially wrote back about 6 weeks ago thanking me for contacting them, but saying they didn't intend to take the matter any further.

Then out of the blue 2 weeks ago I received another letter saying that they had changed their mind and that in fact they were going to carry out a full investigation and that the outcome will be in the next report.

I thought it was odd, but it'll be interesting to see the outcome. I might post the letter later if I can find it. I'm moving house at the moment and everything is in boxes!
Good work!! It looks like a clear scam to me.
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Old 02-05-2013, 21:45
Thine Wonk
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Found it, took a quick pic as I don't have a scanner at home.

http://oi40.tinypic.com/n35bat.jpg

To call it totally unlimited and then cap you at 384kbps once you've downloaded 3.5Gigs is a con in my book, and hopefully the ASA agree.
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Old 02-05-2013, 21:50
Mandark
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Found it, took a quick pic as I don't have a scanner at home.

http://oi40.tinypic.com/n35bat.jpg
Well the good thing is that Virgin's wheeler dealers are going to find it difficult to scrap this and bring out a lesser offer in a couple of months now they're under investigation.
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Old 02-05-2013, 22:21
drivel
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I'd like to switch to Virgin if they don't have a 3.5GB FUP or 384kbps cap.
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Old 02-05-2013, 23:27
JasonWatkins
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I'd like to switch to Virgin if they don't have a 3.5GB FUP or 384kbps cap.
I do wonder if the VIP package might be truly unlimited - they've been banned from referring to their broadband as unlimited because it clearly isn't, so maybe they wouldn't necessarily make the same mistake twice?
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Old 03-05-2013, 11:13
JasonWatkins
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Well just spoken to two different people from two different departments and both confirmed that the pay monthly VIP tariff does include the 08 numbers and the sim only does not.

They also confirmed that the data allowance has the same fair use policy as all of the others - 3.5gb. So there you go. Sticking with my 9 a month retentions deal on the Premier Tariff after that.
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Old 03-05-2013, 11:29
enapace
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Well just spoken to two different people from two different departments and both confirmed that the pay monthly VIP tariff does include the 08 numbers and the sim only does not.

They also confirmed that the data allowance has the same fair use policy as all of the others - 3.5gb. So there you go. Sticking with my 9 a month retentions deal on the Premier Tariff after that.
So it seems that Three's One Plan remains the only true unlimited data and tethering allowed service.
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Old 03-05-2013, 11:35
The Lord Lucan
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Found it, took a quick pic as I don't have a scanner at home.

http://oi40.tinypic.com/n35bat.jpg

To call it totally unlimited and then cap you at 384kbps once you've downloaded 3.5Gigs is a con in my book, and hopefully the ASA agree.
Wish more people would complain.
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Old 03-05-2013, 11:41
denyo1977
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Me and my partner both complained too and just like Thine Wonk we both got two letters from ASA.
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Old 04-10-2014, 15:51
solowkey
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Looking for a new tariff / simm for me and my partner - i was about to go on Giffgaff but recent changes combined with how terribly unreliable there mobile data service is put a stop to this (my partner has it already and it was unusable in the south of England couple of weeks ago - so i need something on ee)

this looks good , but familiar with FUPs i decided to call an ask as terms on site out of date , 2 operatives , 1 hour 25 minutes and i could not given a copy of terms and conditions or infact anything in writing

apparently it had been updated on 1st October and she had info on the screen that it was definitely unlimited - however, they were not allowed to send me the information in writing.

apparently o restrictions what so ever , i had her word on it - she told me that the call is recorded as evidence i was quoted this, but im not stupid they just saying anything to get sales - the only T&Cs on website (i can find) are dated <25 25 june 2012 stating 1GB FUP but nothing newer.

All i wanted on phoen was copy of T&Cs took me 1/2 hour to convence her that theer will be some - it was just 'if virgin say unlimited it will be totally unlimited, its virgin, we have had training on this'

however i declined knowing how hard it would be to try and get them to listen to that information should i take it out and its wrong, and i just didn't feel confident enough when she said there are no t&c s - i argued there must be but the circular logic she was using soon made the conversation grate my ears - nice girl , but not remorseful about trying to blag be reading old t&cs but slipping in a few lines of her own that i question and she admitted it was there but i had her word

very frustrating, but anyway question is


What are you using now if you want unlimited sim only deal on EE network ?

Im currently on orange with 5GB but im paying 46 , (old contract with expensive phone)

I no longer have a desire to get an expensive contract as every new phone these day is like a garden fence panel in size - im happy with my device but i want a decent quality mobile network connection with no speed cuts or surprise rip off charges (and im being careful with this as it looks like virgin is chargeing 15GB if you go over teh limit which they are hiding from you

i use about 4.5GB a month (i use a personal cloud server from my home virgin connection and stream everything remotely via VPN) but id like unlimited for peace of mind - sometimes i use more if away etc


So is this 18 a month unlimited everything really true
any restrictions in speed / downloads caps
any device restrictions (read a lot about tethering though i have never been changed for doing it) (i also don't understand how or why they would identify this data as anything different to normal usage, i tether when i'm away to use VPN on my laptop, so this would be a concern if it was affected)


Anyone currently using this that can provide better info than the virgin mobile team ?

a recent T&Cs with current FUP would be great , apparently you can only get one once you have signed up


Any other suggestions for a decent deal with proper unlimited data with a provider that has a reliable network (only EE/tmobile/orange as far as i know)


I need to sort two new contracts pretty soon so would appreciate and advice / insight you guys may have

Thanks for your time
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Old 04-10-2014, 15:54
solowkey
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oh and just to clarify im talking about the VIP Plus tariff form this page @ 18 on this page

http://store.virginmedia.com/virgin-...SOT_Ban1#ready

would love to know if the ASA complaint made any progress and they are actually totally unlimited now , they are still advertising it and training there staff to believe this

Thanks
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