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Problems with Freemake Video Converter


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Old 08-05-2013, 11:39
mac2708
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I have used this program for some time with no problems but, for some reason, the latest version will not install.
I downloaded V4.0.1 after uninstalling the previous version V3.2.1.5 and keep getting the message:

Unfortunately the program couldn't register program components.Try to run the setup as Administrator.
If this doesn't work please send a screenshot of this message to support@freemake.com and specify your program version
C:/Program Files/Freemake/COM/1.1/FMMediaFormats.dll

I'e tried re-installing the old version (no luck) and a System Restore and installing the new version and still the same message.
I mailed support three days ago but no response

I hope it's not because I'm declining to install the bundled Delta Toolbar and games - though this hasn't been a problem in the past.
Any ideas?
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Old 08-05-2013, 12:08
flagpole
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it wont be the tool bar.

what OS are you running?

for me i would make sure they are fully unisntalled, delete the directory C:/Program Files/Freemake then run the installer as administrator.
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Old 08-05-2013, 12:12
mac2708
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Windows 7.
I forgot to say that I have already tried deleting C:/Program Files/Freemake but it makes no difference.

Thanks anyway
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Old 08-05-2013, 12:12
Zenith
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...I'e tried re-installing the old version (no luck)...
Do you get the same error message as you do with the new version?
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Old 08-05-2013, 16:29
shhftw
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Windows 7.
I forgot to say that I have already tried deleting C:/Program Files/Freemake but it makes no difference.

Thanks anyway
Tried deleting? Therefore unsuccessfully? Start in Safe Mode and [SHIFT][DEL].

I'll echo what flagpole says, it isn't the toolbar or refusal of it. I refused the toolbar and it works fine.

It requires .net 4.0 http://www.microsoft.com/en-us/downl....aspx?id=17113 that'll be the issue, I'm almost certain.

Download any version you liked best and use that.

http://www.filehippo.com/download_fr...erter/history/
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Old 08-05-2013, 17:16
mac2708
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Still no luck

NET Framework 4 was already istalled (otherwise AFAIK previous versions wouldn't have worked) so, from the link given, I chose to repair it.

So far I've ...........

Uninstalled everything connected with Freemake including the
C:/Program Files/Freemake folder
then downloaded an earlier version which appears to install OK with no warnings but the program won't start.
It gets as far as the 'Starting' splash-screen an d then shuts itself down

Next I downloaded the new version and attempted to install - this usually just overwrites any previous version. However I then got the warning as in post 1.

So, I uninstalled everything yet again and attempted to install the new version only to be met with the warning "Unfortunately the program couldn't register program components....."

I am completely lost now but meantime other video converter programs that I've tried are fine as is, from what I can tell, everything else on the PC.
I like using Freemake as it's quick and easy and does have some options that I find convenient.
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Old 08-05-2013, 17:27
shhftw
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Run a Memtest and do a disk check after that. Use UBCD.

If both are OK then we can come back to it.

I'm thinking mobo / Graphics card (or driver) after that, TBH. Is it a desktop or laptop PC?
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Old 08-05-2013, 17:42
indeedicus
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Instead of using Freemake, why not try using SUPER instead, if you haven't already tried it?
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Old 08-05-2013, 18:21
mac2708
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Thanks for the replies so far.
I'll do a the Memtest and disk check tomorrow and report back

SUPER video converter is far too complicated and tries to get you to install a plethora of unwanted stuff
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Old 08-05-2013, 18:34
shhftw
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Thanks for the replies so far.
I'll do a the Memtest and disk check tomorrow and report back

SUPER video converter is far too complicated and tries to get you to install a plethora of unwanted stuff
Have to agree with that! Freemake is very easy to use and gets good results. It's a bit naughty though!
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Old 09-05-2013, 18:40
mac2708
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Well, done a disk check and memtest with zero errors found.

Tried to install again but still the same problem message.

I daresay, knowing my luck, if I re-installed Windows 7 it would be OK - but that's an awful lot of hassle for one program and I've wasted enough time on it already and still no response from Freemake support
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Old 09-05-2013, 19:44
Zenith
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Going back to the message you quoted in your first post. When you tried installing the latest version again, did you try the "run as administrator" option when running setup?
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Old 09-05-2013, 21:00
shhftw
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Is it possible that you have had a graphics update via Windows Update? Try rolling back the driver?
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Old 10-05-2013, 10:53
mac2708
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Success at last

The graphics card driver was last updated in December last year and the program had been working fine until I attempted the update so I left it as it was

I uninstalled everything connected with Freemake downloaded a copy of the new version then re-booted the PC in 'Safe Mode' and it installed without a hitch
BUT
the only options available were to convert to DVD or Blu-Ray everything else was greyed out.

So, uninstalled everything again, downloaded the previous version, re-booted and installed it without problems/warnings in 'Safe Mode'
Re-booted and voila it works !!

Have no idea what the problem has been but Freemake is working again as it should
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Old 13-05-2013, 07:54
mac2708
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Finally had a reply from Freemake support which says:


"If you couldn't get the exe file, you can find the program here http://www.dependencywalker.com/

You see in the screenshot the path to the file FMMediaFormats.dll.
If it's possible, could you please start the program Dependency Walker from the attachment on you machine and open this dll file in it.
When the file will be opened in the program, click please on File->Save as and send us the created .dwi file"

I haven't attempted this as the program is working as I want it to ATM but will keep this for future reference
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Old 13-05-2013, 17:13
shhftw
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Glad you got it sorted.
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