Digital Spy

Search Digital Spy
 

DS Forums

 
 
 

Extended Warranty


Reply
Thread Tools Search this Thread
Old 08-05-2013, 15:20
Hut27
Forum Member
 
Join Date: May 2010
Posts: 812

Hi , Had a new Electric Cooker fitted yesterday, On it was a sticker saying register free for 5yr parts Guarantee. So I did, what it really was was a hard sell to get me to sign up for extended Warranty and get my card details. I declined to pay any more than the purchase price. What do you think I should have done?.
Hut27 is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 08-05-2013, 15:45
gashead
Forum Member
 
Join Date: Aug 2004
Location: Bristol
Posts: 6,511
Hi , Had a new Electric Cooker fitted yesterday, On it was a sticker saying register free for 5yr parts Guarantee. So I did, what it really was was a hard sell to get me to sign up for extended Warranty and get my card details. I declined to pay any more than the purchase price. What do you think I should have done?.
Was it Hotpoint? I've got a couple of their products and both had the same 'free' guarantee. I was able to register them both on-line though, so there was no opportunity for the company to try to try to persuade me to upgrade. What should you have done? I don't think anyone can answer that. It all depends on what the extended warranty offered, and how much any work not covered would cost you compared to the cost of the warranty. I have extended warranties with D & G for said products because at the moment, the cost of replacing them is far higher than the cost of the (combined) warranty. As the two amounts get closer, I probably won't renew them.
gashead is offline   Reply With Quote
Old 08-05-2013, 20:38
Nigel Goodwin
Forum Member
 
Join Date: Apr 2006
Location: North Derbyshire
Posts: 36,855
Almost all warranty registration go to D&G, so they can try and sell you an extended warranty - presumably D&G pay the manufacturers for doing this, or as a minimum process their warranty registrations for free.

However, as far as a five year parts warranty goes it's rather a con - they simply charge a completely outrageous labour charge, so you end up paying as much anyway if it goes wrong.
Nigel Goodwin is offline   Reply With Quote
Old 08-05-2013, 20:46
jenzie
Forum Member
 
Join Date: Nov 2001
Location: BUDDIETOWN
Posts: 15,453
so you looked at the sticker, realised what it was for, THEN contacted them to decline paying for the thing you contacted them for???

wasted time there ..... instead of cooking stuff on it
jenzie is offline   Reply With Quote
Old 09-05-2013, 09:25
Nigel Goodwin
Forum Member
 
Join Date: Apr 2006
Location: North Derbyshire
Posts: 36,855
so you looked at the sticker, realised what it was for, THEN contacted them to decline paying for the thing you contacted them for???
You're only confused because you didn't read the post properly - he rang to register the 5 year parts warranty (which is why it's better to do it on-line, if you can).

If you don't register you only get the basic 1 year warranty.
Nigel Goodwin is offline   Reply With Quote
Old 09-05-2013, 10:05
Tourista
Forum Member
 
Join Date: Apr 2009
Location: Dagenham Essex UK
Posts: 7,217
My neighbour had a 2 yr old Hotpoint washing machine and contacted them when it went wrong. Their parts may have been "free", but the cost for the repair was over 100 for about 40 mins work.
Tourista is offline   Reply With Quote
Old 09-05-2013, 10:12
codeblue
Forum Member
 
Join Date: Sep 2012
Location: My location is ::UK South West
Posts: 5,994
You're only confused because you didn't read the post properly - he rang to register the 5 year parts warranty (which is why it's better to do it on-line, if you can).

If you don't register you only get the basic 1 year warranty.
But of course goods in the UK are under the sale of goods act.

If a product like a cooker stopped working after 1 yr and 1 day, i would expect the seller to repair or replace the product.
codeblue is offline   Reply With Quote
Old 09-05-2013, 10:13
trevgo
Forum Member
 
Join Date: Apr 2009
Location: Leafy London
Posts: 12,484
Buy a Siemens. So far as I know, they are the only appliances with completely free 5 year warranties*. I have a washing machine and dishwasher and somehow I don't think I'll be needing repairs.

*The German made ones - they do differentiate.
trevgo is offline   Reply With Quote
Old 09-05-2013, 10:38
paulschapman
Forum Member
 
Join Date: Feb 2007
Posts: 17,262
Hi , Had a new Electric Cooker fitted yesterday, On it was a sticker saying register free for 5yr parts Guarantee. So I did, what it really was was a hard sell to get me to sign up for extended Warranty and get my card details. I declined to pay any more than the purchase price. What do you think I should have done?.
Most Extended warranties are not worth the paper they are written on.

Consider the law requires that for a year it should work - and how many failures do we really see. There is a reason why the parts guarantee is for 5 years - because having analyzed the failures of their own product - there are hardly any failures up till that time - in which case while one might fail within that time - odds are it will not.

I once did a job working for a box shifter and their was considerable pressure to sell these insurances because the store made so much money from them.
paulschapman is offline   Reply With Quote
Old 09-05-2013, 10:39
ixHellstormx
Forum Member
 
Join Date: May 2013
Location: Edinburgh
Posts: 1,386
We have extended warranties on some of our products. Cooker, washing machine and tv. Our washing machine was 8 years old and had broken down no less than 4 times within those 8 years but the fourth and final time D and G offered us a brand new one (Hotpoint wml6551). I know a lot of people say that extended warranties are a con or waste of but it's peace of mind isn't it.
ixHellstormx is offline Follow this poster on Twitter   Reply With Quote
Old 09-05-2013, 10:56
noise747
Forum Member
 
Join Date: Dec 2007
Location: Herefordshire
Posts: 16,191
Almost all warranty registration go to D&G, so they can try and sell you an extended warranty - presumably D&G pay the manufacturers for doing this, or as a minimum process their warranty registrations for free.

However, as far as a five year parts warranty goes it's rather a con - they simply charge a completely outrageous labour charge, so you end up paying as much anyway if it goes wrong.
We got a local store that sells appliances and they have free labour warranty, you just pay for the parts, which is pretty good.
They say it is for life, but there have to come a time when the unit is not worth repairing

These days unless you pay for a high spec unit, most of them are throw away and buy new.

My Dad got a washing machine for a couple of hundred quid 4 years ago, it gave up a couple of months ago, not worth fixing. he will get a replacement at some point, but my sister is doing his washing at the moment, so not worth buying a new one yet
noise747 is offline   Reply With Quote
Old 09-05-2013, 11:01
Nigel Goodwin
Forum Member
 
Join Date: Apr 2006
Location: North Derbyshire
Posts: 36,855
We got a local store that sells appliances and they have free labour warranty, you just pay for the parts, which is pretty good.
Just like the five year parts warranty, they will include labour costs in what they charge for the parts - unless of course you're talking about an extended warranty?, where you're paying for the 'free' labour in that?.

But in either case, with 'free' parts or labour, the portion you pay for needs to be reasonable and not pay for the 'free' part.
Nigel Goodwin is offline   Reply With Quote
Old 09-05-2013, 11:03
Nigel Goodwin
Forum Member
 
Join Date: Apr 2006
Location: North Derbyshire
Posts: 36,855
But of course goods in the UK are under the sale of goods act.

If a product like a cooker stopped working after 1 yr and 1 day, i would expect the seller to repair or replace the product.
You have legal rights under the SOGA, it's your option to exercise them or not - but I suggest you try reading what it actually says (or talking to Trading Standards about it).
Nigel Goodwin is offline   Reply With Quote
Old 09-05-2013, 11:29
gashead
Forum Member
 
Join Date: Aug 2004
Location: Bristol
Posts: 6,511
Most Extended warranties are not worth the paper they are written on.

Consider the law requires that for a year it should work - and how many failures do we really see.
There is a reason why the parts guarantee is for 5 years - because having analyzed the failures of their own product - there are hardly any failures up till that time - in which case while one might fail within that time - odds are it will not.

I once did a job working for a box shifter and their was considerable pressure to sell these insurances because the store made so much money from them.
BIB - Not necessarily. Extended warranties don't usually only cover parts failures, they tend to cover any situation when the appliance simply 'stops working'. I've made use of mine once for each of my products. On both occassions, no part had failed, there was just a blockage or a fault code or something that needed clearing. I daresay the cost of getting an engineer out for one of those times would be almost as much as I paid for the warranty on both products for un-limited call-outs.
gashead is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT +1. The time now is 08:42.