Digital Spy

Search Digital Spy
 

DS Forums

 
 
 

o2 contact centre


Reply
Thread Tools Search this Thread
Old 18-05-2013, 16:29
Raskolnikov78
Forum Member
 
Join Date: Apr 2013
Posts: 13

I've been in a queue for an hour on 202 number - it's my upgrade day should I give up? Do they even work Saturdays?
Raskolnikov78 is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 18-05-2013, 16:31
chenks
Forum Member
 
Join Date: Jul 2002
Location: North Ayrshire
Posts: 9,586
you've seriously waited in a queue for an hour? or are you exaggerating slightly?
chenks is offline Follow this poster on Twitter   Reply With Quote
Old 18-05-2013, 16:36
Raskolnikov78
Forum Member
 
Join Date: Apr 2013
Posts: 13
No exaggerations 1hr 10 minutes now. It's free from my mob on speaker phone. I tried this morning @ 8.30 but gave up after 30 minutes. I can't hang up now - I'm at the point of no return.

I thought o2 had good customer service?
Raskolnikov78 is offline   Reply With Quote
Old 18-05-2013, 16:49
Raskolnikov78
Forum Member
 
Join Date: Apr 2013
Posts: 13
Well they just hung up on me after 1hr 20 - trying my luck with live chat
Raskolnikov78 is offline   Reply With Quote
Old 18-05-2013, 16:50
alan1302
Forum Member
 
Join Date: Jul 2008
Location: West Yorks
Posts: 5,509
I was in a queue for about 45 mins on their live help once and that was for an upgrade. You would think they would be keen to help when you want to give them money!
alan1302 is offline   Reply With Quote
Old 18-05-2013, 17:47
Thine Wonk
Forum Member
 
Join Date: Mar 2009
Posts: 9,454
My workmate said he couldn't get through to them either the other day on that line.
Thine Wonk is offline   Reply With Quote
Old 18-05-2013, 18:17
jabbamk1
Forum Member
 
Join Date: Jan 2012
Location: London, UK
Posts: 5,932
Ring them exactly 6.0255446 seconds before they open
jabbamk1 is online now   Reply With Quote
Old 20-05-2013, 22:55
dangermouse1986
Forum Member
 
Join Date: Jun 2004
Posts: 1,543
Sounds like you were lost in the IVR.
dangermouse1986 is offline   Reply With Quote
Old 20-05-2013, 23:05
stephen122333
Forum Member
 
Join Date: Apr 2010
Location: London
Posts: 633
When ever I have called o2, I have always been answered and had my problem solved within 5mins max.
stephen122333 is offline Follow this poster on Twitter   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT +1. The time now is 18:16.