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Old 19-05-2013, 20:31
Andy Birkenhead
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I had a laptop which died and was replaced by Curry's Whatever Happens insurance.
I sent my laptop off to the Know How people to be repaired, but my laptop died.
I asked for my Hard Drive to be returned to me, which was returned.
But...when a friend tried to retrieve my folders with all my photos on, he found that the drive had been wiped clean.
They did tell me at the time that there would be some data loss.
Is there anything I can do ?
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Old 19-05-2013, 20:45
Knarf44
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Probably not as their terms will state somewhere that they can not be held responsible for any data loss.

What you should be asking yourself is why you didn't back up your pictures - there has been countless warnings on this board and practically every other computer techie board I have ever visited stating BACK UP your important docs, pics, music etc regularly as hard drives can fail at any time. Even people who don't understand computers know that doing a backup generally means your precious stuff is safe. If you knew this and still didn't do a back up then you can't blame the store for what essentially is your fault. Apologies if that sounds harsh but that is the reality.

Anyway, what software has your friend used to try to recover your pictures? Even with reformatted discs, Piriform's Recuva http://www.piriform.com/recuva has a decent track record.

There are plenty of other freeware programs out there on the net that may work but ultimately success will depend on how many times that original data has been overwritten.
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Old 19-05-2013, 20:51
Andy Birkenhead
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Probably not as their terms will state somewhere that they can not be held responsible for any data loss.

What you should be asking yourself is why you didn't back up your pictures - there has been countless warnings on this board and practically every other computer techie board I have ever visited stating BACK UP your important docs, pics, music etc regularly as hard drives can fail at any time. Even people who don't understand computers know that doing a backup generally means your precious stuff is safe. If you knew this and still didn't do a back up then you can't blame the store for what essentially is your fault. Apologies if that sounds harsh but that is the reality.

Anyway, what software has your friend used to try to recover your pictures? Even with reformatted discs, Piriform's Recuva http://www.piriform.com/recuva has a decent track record.

There are plenty of other freeware programs out there on the net that may work but ultimately success will depend on how many times that original data has been overwritten.
I don't know, because my friend took my hard drive back to his house to try to retrieve my folders.
I know NOW that I should have backed my pictures up, Hindsight is great isn't it ? But obviously I didn't think my laptop was going to go Kaput on me with no warning
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Old 19-05-2013, 20:54
alan1302
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But obviously I didn't think my laptop was going to go Kaput on me with no warning
Erm, yeah...that's why you make a backup up of everything!

If there is one thing everyone should do is make sure they have a backup of anything important.
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Old 19-05-2013, 20:57
max99
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But obviously I didn't think my laptop was going to go Kaput on me with no warning
That's precisely why you have a backup. A 10 USB stick would probably have been enough to hold all your photos.

If the old drive has been restored to factory resetting, there's a good chance that a lot of your data will be recoverable. However, there's also a chance that the area of the disk where your data was stored has been overwritten during the restore process.
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Old 19-05-2013, 21:00
Maxatoria
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No matter how much we try and mention the word backup all it seems to do is cause people to get their 'back up' against our regular moaning

I'm sure some nights i can hear the screams of someone who's lost their data over 100 miles away
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Old 19-05-2013, 21:08
fletchem
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Signup for Skydrive/Amazon S3 and then download and install Duplicati, which will back up your selected folders directly to the cloud. Painless, easy and totally free.
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Old 19-05-2013, 21:25
Andy Birkenhead
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I had a laptop which died and was replaced by Curry's Whatever Happens insurance.
I sent my laptop off to the Know How people to be repaired, but my laptop died.
I asked for my Hard Drive to be returned to me, which was returned.
But...when a friend tried to retrieve my folders with all my photos on, he found that the drive had been wiped clean.
They did tell me at the time that there would be some data loss.
Is there anything I can do ?
I meant to say "They did tell me at the time that there MAY be some data loss"
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Old 19-05-2013, 21:36
Thine Wonk
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Spinning hard drive, moving parts, electronics. Yes it was inevitable you'd lose them if it failed.

You can backup online free these days, or just email them to yourself on gmail, put them on an external or cheap USB etc.

I cannot stress enough the need to backup, but it's too late now for the OP.
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Old 19-05-2013, 21:55
whoever,hey
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I meant to say "They did tell me at the time that there MAY be some data loss"
That doesn't change the fact you didn't have a backup and have ended up having to learn the HARD way. No sympathy from many here i'm afraid. We must sound like nagging housewives, but you MUST backup.
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Old 19-05-2013, 22:48
RobinOfLoxley
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Large repair companies and courier companies also manage to permanently lose laptops often enough as well.
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Old 20-05-2013, 09:42
John259
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Making regular backups is vital, and it's a very good idea to make multiple backups onto a variety of different devices, for example writable CD's or DVD's, USB memory keys, and to remote file hosting servers (Google Drive, etc).
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Old 20-05-2013, 10:18
PrimalIce
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I don't know, because my friend took my hard drive back to his house to try to retrieve my folders.
I know NOW that I should have backed my pictures up, Hindsight is great isn't it ?
Not really hindsight is it? Its basic planning.

But obviously I didn't think my laptop was going to go Kaput on me with no warning
You really are not aware that things in this world tend to fall apart?

If you don't have a backup you are GUARANTEED to lose your stuff because nothing lasts forever. And the longer it lasts, the greater the loss, that's the nasty thing about it.

Hopefully other people will learn something from this.
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Old 20-05-2013, 10:29
chenks
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If you don't have a backup you are GUARANTEED to lose your stuff because nothing lasts forever. And the longer it lasts, the greater the loss, that's the nasty thing about it.
backups also don't last forever.
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Old 20-05-2013, 11:00
PrimalIce
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backups also don't last forever.
The chance that both the primary and the backup data were to be lost within the same time window is <100%. Unlike having no backup at all which is 100%. If you go to update your backup and find the drive has failed (assuming flash/HDD) then you replace the backup. If your primary device fails you pull from the backup.

Another consideration is that some types of dive are reasonably reliable when sitting on a shelf never being touched (DVDs or memory sticks)

Depends on your choice of backup solution/media.
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Old 20-05-2013, 11:29
John259
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There's also a variety of reasons for making backups, not just equipment failure and corruption by faulty software but also user error (accidentally deleting or overwriting a file, etc).
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Old 20-05-2013, 11:59
Zenith
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I had a laptop which died and was replaced by Curry's Whatever Happens insurance.
I sent my laptop off to the Know How people to be repaired, but my laptop died.
I asked for my Hard Drive to be returned to me, which was returned.
But...when a friend tried to retrieve my folders with all my photos on, he found that the drive had been wiped clean.
They did tell me at the time that there would be some data loss.
Is there anything I can do ?
Was your laptop returned to you in "factoty default" state, as if you had bought it from new?

Was there anything other than your photos that you had on your laptop which are still on it now, & were not deleted?

Is there a folder somewhere on the hard drive labeled "old data" or something like that where they may have saved your old data?

As mentioned above, ask your friend to try a program like recuva on the returned drive and the drive in the laptop.
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Old 20-05-2013, 12:11
John259
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I suppose someone ought to mention the possibility of copies of the pictures still being in the mobile phone, digital camera or an SDHC card.
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Old 20-05-2013, 12:27
sealion
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There is a free program called Recuva which works very well. If you set it for 'deep recovery' you might be pleasantly surprised at what it can find.
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Old 20-05-2013, 12:54
Ulysses777
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No matter how much we try and mention the word backup all it seems to do is cause people to get their 'back up' against our regular moaning
Sorry to break this to you and the rest of the 'backup brigade', but the universe does not stop and look whenever you post on here.

Your lot have not told people countless times to make backups.

You have told countless people once.
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Old 20-05-2013, 12:57
alan1302
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Sorry to break this to you and the rest of the 'backup brigade', but the universe does not stop and look whenever you post on here.

Your lot have not told people countless times to make backups.

You have told countless people once.
Oh, Mr Pedantic is here
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Old 20-05-2013, 13:21
John259
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Oh, Mr Pedantic is here
What did he want, the moonfaced assassin of joy?
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Old 20-05-2013, 13:30
PPhilster
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There is data recovery software out there for not too much cost that could retrieve some, many or most of your photos regardless if the drive was wiped. The loss of data on it becomes more widespread and permanent the more it gets written to.

In the end take this as lesson learned and pass it on to everyone you know. There is no reason why anyone should not be backing up their most important files. It's very simple to do, especially for anyone with a Mac.
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Old 20-05-2013, 13:39
max99
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Sorry to break this to you and the rest of the 'backup brigade', but the universe does not stop and look whenever you post on here.

Your lot have not told people countless times to make backups.

You have told countless people once.
The universe does not stop and wait for you to make a backup, either. That's why backups are important.

There you go, we've now told countless people twice.
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Old 20-05-2013, 14:48
d'@ve
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backups also don't last forever.
That's why I don't rely on incremental backups, every so often I do a complete backup onto a 2nd backup device and then increment that, alternating betwen the two. This backup rule of three also tends to protect against the risk of say a power cut or lightning strike occurring while a backup is in progress, which could in theory corrupt the main computer hard drive and the backup, at the same time. Offers some protection against sudden nasty viruses appearing, too.

Using the cloud is a handy alternative to the 2nd backup these days, as long as if it's a free service, you don't forget about it. Free cloud services tend to delete all data after an account hasn't been used for a certain period.
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