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WD Ext HD not showing up anymore - HELP


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Old 22-05-2013, 13:11
purplegoldfish
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Hi

Been using a new WD external hard drive for a few months but gone to use it today and windows (8) isn't picking it up. The hard drive itself lights and makes the usual noise. Gone into Device Manager and its no showing there, also downloaded WD Data Lifeguard and that isn't picking it up either.

Advice?
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Old 23-05-2013, 18:36
LION8TIGER
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If it is only a few months old you should be able to get it repaired or replaced under guarantee. Its likely to be wiped though. You may be able to open the case and try the hard drive in a caddy or with an adapter as there is a fair chance the actual hard drive is OK ..... the only problem there is that if there are signs it has been opened then they probably won't repair it under the guarantee.
I suppose you have tried a different cable ?
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Old 24-05-2013, 18:24
DJGM
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I've recently had my fingers burned with WD Elements external hard drive. Inside the case, there's a control board for the
connection interface (SATA to USB). This board is (for some stupid reason) encrypted. So taking it out of the case, and
plugging it either directly into the computer's SATA connection, or an external USB caddy, it still might not show up,
as the control board with the onboard encryption from the original case is no longer present.
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Old 24-05-2013, 18:45
LION8TIGER
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I've recently had my fingers burned with WD Elements external hard drive. Inside the case, there's a control board for the
connection interface (SATA to USB). This board is (for some stupid reason) encrypted.
So taking it out of the case, and
plugging it either directly into the computer's SATA connection, or an external USB caddy, it still might not show up,
as the control board with the onboard encryption from the original case is no longer present.
Sounds like a crazy thing to do and I can't think of a reason why they would do that ..... but you're not alone.
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Old 24-05-2013, 19:05
DJGM
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Sounds like a crazy thing to do and I can't think of a reason why they would do that ..... but you're not alone.
There's only one reason I can think of ... profit. Take a standard bit of kit, make it proprietary in some way, and when
it goes belly up, especially when it's out of warranty like mine was, and they want you to either buy a new one, or
send the faulty one in for expensive (perhaps uneconomical) repair on their terms and conditions.
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Old 24-05-2013, 19:24
LION8TIGER
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There's only one reason I can think of ... profit.
Sounds more like greed and will probably come back to bite them. I will not buy a WD external drive the next time I'm looking for one and I'm sure many wouldn't if they knew the story ..... thanks for the heads up .
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Old 24-05-2013, 19:32
PPhilster
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Sounds more like greed and will probably come back to bite them. I will not buy a WD external drive the next time I'm looking for one and I'm sure many wouldn't if they knew the story ..... thanks for the heads up .
There's nothing wrong with WD drives. Whether WD or Seagate, with both pretty much controlling the market, you have drives that are using very mature technology. You can get lemons with each but most drives from each are excellent.
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Old 24-05-2013, 19:34
PPhilster
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I've recently had my fingers burned with WD Elements external hard drive. Inside the case, there's a control board for the
connection interface (SATA to USB). This board is (for some stupid reason) encrypted. So taking it out of the case, and
plugging it either directly into the computer's SATA connection, or an external USB caddy, it still might not show up,
as the control board with the onboard encryption from the original case is no longer present.
Why do you say "still might not show up?" Have you tried?
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Old 24-05-2013, 19:37
DJGM
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Why do you say "still might not show up?" Have you tried?
I did try it. Thanks to the encryption going awry, the partitions showed up as RAW and had become corrupted.
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Old 26-05-2013, 02:35
PPhilster
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I did try it. Thanks to the encryption going awry, the partitions showed up as RAW and had become corrupted.
I asked because you said "might not" suggesting that it could work or suggesting that you are not sure that it is encrypted or that that is what is interfering with what you want to do.
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Old 26-05-2013, 07:30
MartinPickering
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In the last year I've had two Western Digital external USB drives fail without warning. While these were 'cheap' drives (compared with others) it was still a significant amount of money to lose. Also, although in theory I could have claimed under warranty, it would have involved significant postal costs and inconvenience, due to my location - plus the fact that I'd have ended up with another WD drive that might have failed after 6 months.

I offer this comment from someone in America:-

My contacts within the hard drive recovery profession say that they (WD) are by far the worst right now.'

And, allegedly, 'WD doesn't support Mac booting' (even though they often will do so anyway).
(Note: While it may be possible to boot your computer to an external hard drive, Western Digital does not provide technical support for booting your computer using an external hard drive.)

There are some pretty unreliable external drives out there right now. I'd especially stay away from WD, Iomega, and LaCie.
I have opted for Seagate replacements. Apparently a make called 'OWC' is the best compromise between price and reliability but I haven't looked to see where they can be bought.
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Old 26-05-2013, 09:38
PPhilster
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In the last year I've had two Western Digital external USB drives fail without warning. While these were 'cheap' drives (compared with others) it was still a significant amount of money to lose. Also, although in theory I could have claimed under warranty, it would have involved significant postal costs and inconvenience, due to my location - plus the fact that I'd have ended up with another WD drive that might have failed after 6 months.

I offer this comment from someone in America:-



I have opted for Seagate replacements. Apparently a make called 'OWC' is the best compromise between price and reliability but I haven't looked to see where they can be bought.
It's an American brand that I think only sells in America but you can check. Here is their web site. Great company, by the way, especially if you are a Mac user.
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