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HDR-FOX T2 retune message |
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#1 |
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Forum Member
Join Date: Sep 2004
Location: Nottingham, UK
Posts: 123
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HDR-FOX T2 retune message
Waltham has just moved one of their Mux channels and, as a result, a retune is required.
My T2 has, as a result, been showing the retune message box, prompting me to perform an automatic scan. However, I've already performed a manual scan but the message keeps appearing every time I change channel. Any suggestions on how to get rid of it? David. |
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#2 |
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Forum Member
Join Date: Oct 2009
Posts: 117
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Initiating a scan from the menu doesn't stop the message. To get rid of it the scan has to be initiated by the Now button in the message and allowed to complete the search. Then, if you want, you can clear the channels it's found and perform a manual scan.
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#3 |
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Forum Member
Join Date: Sep 2004
Location: Nottingham, UK
Posts: 123
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That worked a treat - thanks!
David. |
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#4 |
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Forum Member
Join Date: Mar 2011
Posts: 210
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Humax HDR T2 Retune Message
Quote:
Initiating a scan from the menu doesn't stop the message. To get rid of it the scan has to be initiated by the Now button in the message and allowed to complete the search. Then, if you want, you can clear the channels it's found and perform a manual scan.
I have been having the same problem but I have had little luck in clearing it. Since I have had my Humax I have had to perform a few manual updates to rid my system of channels in the 800 region so I am very familiar with this. A few days ago there was another update. This meant when I turned on the system in the morning it updated itself before I realised and I lost my channels and my saved programmes. As usual I performed a manual retune to get all my channels back and then I reset up all my programmes. Since this time I have been receiving this message intermittently but regularly saying "In order to continue to receive all the available channels in your area press OK to retune." I have both retuned through the menu and last night after reading your post through the Now button. The latter performs an automatic scan. I later performed a manual one as the automatic one added 800 channels. The system has been updated a number of times over the last few days so there should be no need for a retune but after doing this the message comes back each morning without fail. It does clear it at night but as I say it comes back in the morning. I have checked with Humax Technical Support and I am using the correct channel numbers for my area. I am sure I can not be the only one having this problem Any ideas? Best M |
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#5 |
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Forum Member
Join Date: Feb 2006
Posts: 3,118
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Quote:
Any ideas?
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#6 |
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Forum Member
Join Date: Mar 2011
Posts: 210
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Quote:
I am guessing you have not updated to 1.02.32 which I would recommend; it should remove the need to manually tune in most cases. See http://beta.humaxonline.co.uk/downloads/hdr-foxt2
Other than watch and record the most technical I have managed to get is a manual retune. I have no idea how to download software on it at all so looks like I may have to take it to an expert. Thank you for your help Best M |
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#7 |
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Forum Member
Join Date: Feb 2006
Posts: 3,118
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Quote:
Other than watch and record the most technical I have managed to get is a manual retune. I have no idea how to download software on it at all so looks like I may have to take it to an expert.
Alternatively you wait until Humax decide to broadcast it over the air. |
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#8 |
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Forum Member
Join Date: Oct 2009
Posts: 117
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Quote:
Originally Posted by misfitt
Since this time I have been receiving this message intermittently but regularly saying "In order to continue to receive all the available channels in your area press OK to retune."
"Notice A full channel search should be performed due to network change. All current channels will be replaced with newly found channels. Scheduled recordings may disappear and Favourite List will be reset. This message will show again in the future. Continue? [ Now ] [ Later ]" It seems to be produced by the box after a network change has occurred and is displayed whenever you switch on or change channel. The only way to stop it is by selecting the Now button, pressing OK and letting the search finish (later software versions do it automatically after about 3 minutes if you do nothing). Some messages are transmitted by the network and there's nothing you can do to stop them reappearing. They stop when the network stops transmitting them. A particularly irritating one we used to get was "If you find you are missing channels, please re-tune your Freeview TV or box. To find out more press BLUE. Press YELLOW to remove this message." Re-tuning didn't stop it. You say you retuned through the Now button after reading my post, so I presume you were also getting the Now/Later message and hopefully it has now stopped, but you're still getting the message you quoted. Anyway, Martin knows far more about Humax boxes than I do so let him guide you. |
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#9 |
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Forum Member
Join Date: Mar 2011
Posts: 210
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Quote:
I can't recall ever seeing this message, but it is some time since we had a retune event here and my memory isn't brilliant. The message I was referring to is something like this:
"Notice A full channel search should be performed due to network change. All current channels will be replaced with newly found channels. Scheduled recordings may disappear and Favourite List will be reset. This message will show again in the future. Continue? [ Now ] [ Later ]" It seems to be produced by the box after a network change has occurred and is displayed whenever you switch on or change channel. The only way to stop it is by selecting the Now button, pressing OK and letting the search finish (later software versions do it automatically after about 3 minutes if you do nothing). Some messages are transmitted by the network and there's nothing you can do to stop them reappearing. They stop when the network stops transmitting them. A particularly irritating one we used to get was "If you find you are missing channels, please re-tune your Freeview TV or box. To find out more press BLUE. Press YELLOW to remove this message." Re-tuning didn't stop it. You say you retuned through the Now button after reading my post, so I presume you were also getting the Now/Later message and hopefully it has now stopped, but you're still getting the message you quoted. Anyway, Martin knows far more about Humax boxes than I do so let him guide you. Martin Liddle was bang on. I looked at the software and it says 1.02.28 and not 32. I have no idea why this should be as when I spoke to Humax Technical they said there should be no need for USB's etc as it updates over the air at 4.30am automatically so everything should be working fine but as Martin noted this is not the case. At least I know the reason but I do not know why this did not update automatically as I never turn it off at the wall. I just put it on standby when I go to bed in the evening. I have never seen your message which is interesting as I have had the Humax for 1 year now. In that time I have had to perform 3 manual retunes and that is it. Albeit in the last few days I have performed many more as the notice pops up when you least expect it so it is very easy to press the now button and delete your channels. Grrrr. I had the yellow/blue message around the time of the Olympics but that has gone now. I am still receiving the message and as Martin says I think I will until the software is updated. Last night I made the mistake of using my laptop and not concentrating on the TV so when the message came up I did not notice so after a delay it deleted all my channels and saved programmes again. Time to look into buying a USB I think. Thank you for all your help Best M |
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#10 |
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Forum Member
Join Date: Mar 2004
Location: London
Posts: 271
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I wonder if there is some problem with updating as I have just checked my version and this stlll shows as 1.02.28. If the new version is being broadcast currently it should have updated as I always put my T2 into standby overnight.
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#11 |
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Forum Member
Join Date: Oct 2009
Posts: 117
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1.02.28 is the latest OTA (over the air) update according to the list of firmware versions in this:
http://hummy.tv/forum/threads/things...uld-know.1858/ (The version history is in item 1, firmware revisions.) Version 1.02.32 is available as a download from the Humax website. I've got two HDR Fox T2s. The one I bought last year has version 1.02.26 (it didn't get updated when version 28 was transmitted) and the one I bought this year has version 1.02.29. |
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#12 |
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Forum Member
Join Date: Mar 2011
Posts: 210
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Quote:
I wonder if there is some problem with updating as I have just checked my version and this stlll shows as 1.02.28. If the new version is being broadcast currently it should have updated as I always put my T2 into standby overnight.
Best M |
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#13 |
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Forum Member
Join Date: Mar 2011
Posts: 210
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Quote:
1.02.28 is the latest OTA (over the air) update according to the list of firmware versions in this:
http://hummy.tv/forum/threads/things...uld-know.1858/ (The version history is in item 1, firmware revisions.) Version 1.02.32 is available as a download from the Humax website. I've got two HDR Fox T2s. The one I bought last year has version 1.02.26 (it didn't get updated when version 28 was transmitted) and the one I bought this year has version 1.02.29. Forgive my frustration but I am retuning at the moment and this is starting to get a little repetitive now. So if you are not receiving 32 either are you receiving the same message as me as I am retuning daily at the moment. The only updates I have received are over the air ones as I did not know about manual updating until the other day and reluctant to undertake this until I know more as I have a habit of breaking technology my IT manager assures me. Best M |
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#14 |
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Forum Member
Join Date: Feb 2006
Posts: 3,118
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Quote:
The only updates I have received are over the air ones as I did not know about manual updating until the other day and reluctant to undertake this until I know more as I have a habit of breaking technology my IT manager assures me.
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#15 |
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Forum Member
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
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Quote:
It really is hard to break a Humax with a software update. I can't recollect a single report of an HDR being rendered unusable by a software update.
Done loads of updates on Humax boxes via USB with no problems. USB is much safer than OTA. The most risky updates are the loader software, for this reason loader software is not offered OTA. |
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#16 |
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Forum Member
Join Date: Mar 2004
Location: Angus, Scotland
Posts: 781
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OADs
I have noticed for a couple of weeks that the DTG OAD listings have absolutely nothing for the Freeview service, in terms of firmware updates.
Any ideas as to why? |
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#17 |
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Forum Member
Join Date: Mar 2004
Location: London
Posts: 271
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Quote:
In that case are you receiving the same message as me as I am retuning as I type as having inadvertently pressed the now button in error.
Best M |
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#18 |
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Forum Member
Join Date: Oct 2009
Posts: 117
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Quote:
Originally Posted by misfitt
Forgive my stupidity with this question but why would the software be different. I thought they were meant to be the same as having different versions makes no sense, to me anyway.
It looks like version 28 is the latest OTA version, 29 has been been released to production and 32 is the current beta version. Martin's link takes you to downloads of all three on the Humax beta site. Most owners will probably have the latest OTA version. Some will have an earlier version, because their boxes have not updated for some reason, e.g. the owner might always switch off their equipment overnight. Some will have a later version, either because their box was shipped with it (e.g. version 29) or because the owner has downloaded a later version from the beta website (e.g. version 32). Quote:
Forgive my frustration but I am retuning at the moment and this is starting to get a little repetitive now. I'm not receiving any retune messages. As I said in post 8 we haven't had a retune event here recently (not since last year).So if you are not receiving 32 either are you receiving the same message as me as I am retuning daily at the moment. Looking at Martin's link I see that one of the changes in version 28 is "Modified on screen messages regarding Network changes / re-tuning". This explains why you are seeing a different Now/Later message to the one I quoted. In which case I'm a bit puzzled that you are still getting the message. You say you have retuned by selecting Now in the message, and you also say it has retuned itself when you weren't watching. Either of these should have stopped the Now/Later message reappearing, assuming you let the box complete the automatic search and store the channels it found. |
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#19 |
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Forum Member
Join Date: Mar 2011
Posts: 210
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Quote:
I guess that when Humax have put together a package of improvements and bug fixes that they want to release they do it in stages. First they release a stable development version for beta testing, then if testing goes ok they release it to production, then if reports from retailers and customers are ok they release it OTA. (This is just guesswork based on the version history.)
It looks like version 28 is the latest OTA version, 29 has been been released to production and 32 is the current beta version. Martin's link takes you to downloads of all three on the Humax beta site. Most owners will probably have the latest OTA version. Some will have an earlier version, because their boxes have not updated for some reason, e.g. the owner might always switch off their equipment overnight. Some will have a later version, either because their box was shipped with it (e.g. version 29) or because the owner has downloaded a later version from the beta website (e.g. version 32). I'm not receiving any retune messages. As I said in post 8 we haven't had a retune event here recently (not since last year). Looking at Martin's link I see that one of the changes in version 28 is "Modified on screen messages regarding Network changes / re-tuning". This explains why you are seeing a different Now/Later message to the one I quoted. In which case I'm a bit puzzled that you are still getting the message. You say you have retuned by selecting Now in the message, and you also say it has retuned itself when you weren't watching. Either of these should have stopped the Now/Later message reappearing, assuming you let the box complete the automatic search and store the channels it found. I would have thought it made sense for everyone to be on the same page. I would not mind being on a different version if my box was not behaving like Hal 9000. My IT chap is going to sort me out with a flash drive at some point as I mainly use my laptop for watching iplayer and searching websites so I do not have anything like this. If they have the OTA version they should be seeing the same message as me I would have thought, at least if they are in the same area as me anyway. We had an update at the end of May 2013. I think it was the 27th or 28th approx. I never turn the box off just standby mode. When I got up the next day it started to retune so I performed a manual retune and then put the box in standby mode as usual as it powers down after 3 hours anyway. When I arrived back and restarted this was the first time I saw the message. I called Humax Technical and they said it should go within a day or so but this was not the case. I too am puzzled I am still seeing the message and so too are Humax Technical. I have retuned manually. I have retuned through the now button. I have left it to retune on its own for example just left the message up and waited until the box did its own thing. When you do this it puts channels up to 1013 channels on the box so you have to perform a manual retune at this point anyway. I think I have exhausted all options apart from the downloading to a flash drive and trying to do something manually in this way. I would not mind the message if it did not keep deleting my channels and saved programmes so at the moment it is not worth setting any programmes up for more than a day as it keeps deleting them. Yes I have let the box complete the automatic search and saved the channels it found. What happens next is that the message does not come up again that day but the next day or when you return from work and take it out of standby mode the first thing that appears is that message and then it returns intermittently throughout the night until you accidentally get lulled into pressing the now button and then it is back to the manual retune. This is the situation at the moment but I will look into this flash drive business but I just wanted to reply to your e-mail and let you fully know the situation as I am sure there are a few people reading thinking I've not saved the channels or pressed the now button but I have done all these things and called Humax on one of days off and went through it with them in case I was missing something. Thank you for your reply though. I do appreciate it. Best M |
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#20 |
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Forum Member
Join Date: Dec 2012
Posts: 3,455
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I had this problem and so did a friend, the answer seems to be this. After changes at you local transmitter do not re-tune via the menu. Go to an unaffected channel and wait for the re-tune message, follow the on screen instructions and it will work. If you re-tune via the menu you seem to get these problems. If you now just leave your Humax alone it will take executive action and re -tune itself within a couple of days (loosing all your reservations) and all will then be OK. Like us you are suffering from "A little knowledge is a dangerous thing syndrome". Ordinary viewers on seeing that channels are missing will just change channels until they see something, the message will then come up and they will follow the on screen instructions, which is why few people have had problems. You can now re-tune manually if you wish to do so without further problems.
Although advice in forums is usually given in good faith it can occasionally create more problems than it solves. The only updates my Humax Fox T2 has are the normal over the air ones. |
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#21 |
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Forum Member
Join Date: Oct 2009
Posts: 117
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Quote:
Originally Posted by misfitt
I too am puzzled I am still seeing the message and so too are Humax Technical. I have retuned manually. I have retuned through the now button. I have left it to retune on its own for example just left the message up and waited until the box did its own thing. When you do this it puts channels up to 1013 channels on the box so you have to perform a manual retune at this point anyway. I think I have exhausted all options apart from the downloading to a flash drive and trying to do something manually in this way.
Otherwise I'm out of ideas, provided you are definitely not interrupting the automatic search process before going on to do your manual search. |
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#22 |
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Forum Member
Join Date: Mar 2011
Posts: 210
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Quote:
1013 channels is a lot of channels, you must be receiving signals from several transmitters. Did you have a high gain masthead amplifier installed before DSO? If so you might not need it now. It's a stab in the dark but I wonder if the box isn't coping with trying to store that many channels and it's not getting to the stage where it cancels the message. Downloading version 32 might well help, it's supposed to have improved handling of multiple transmitters. Alternatively you could try inserting a variable attenuator to reduce the number of transmitters you receive. Provided you've got a directional aerial pointing towards the strongest transmitter at your location you should be able to eliminate the other transmitters in normal reception conditions while still leaving a good signal from the transmitter you want.
Otherwise I'm out of ideas, provided you are definitely not interrupting the automatic search process before going on to do your manual search. I am definitely not interrupting the search. I wait for it to finish and then it says save channels and I say yes and perform a manual tune. Thank you Best M |
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#23 |
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Forum Member
Join Date: Mar 2011
Posts: 210
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Quote:
1013 channels is a lot of channels, you must be receiving signals from several transmitters. Did you have a high gain masthead amplifier installed before DSO? If so you might not need it now. It's a stab in the dark but I wonder if the box isn't coping with trying to store that many channels and it's not getting to the stage where it cancels the message. Downloading version 32 might well help, it's supposed to have improved handling of multiple transmitters. Alternatively you could try inserting a variable attenuator to reduce the number of transmitters you receive. Provided you've got a directional aerial pointing towards the strongest transmitter at your location you should be able to eliminate the other transmitters in normal reception conditions while still leaving a good signal from the transmitter you want.
Otherwise I'm out of ideas, provided you are definitely not interrupting the automatic search process before going on to do your manual search. Possible last message on this subject as I feel like I am wearing everyone out. Once again the message caught me out and popped up whilst I was pressing a channel. The automatic search was activated, not through the menu but through the now button. It says saving channels Search channels Total: 214 TV 177 and Radio 37 I pressed finish and it has gone back to BBC. If I click on the guide and scroll up it says channel 892 as I am assuming a lot are duplicated. I will perform a manual tune afterwards but in my mind I already know the message will be back tomorrow In the meantime if anyone can spot anything I am doing wrong please let me know. Best M |
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#24 |
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Forum Member
Join Date: Oct 2009
Posts: 117
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Quote:
Originally Posted by misfitt
Once again the message caught me out and popped up whilst I was pressing a channel.
The automatic search was activated, not through the menu but through the now button. It says saving channels Search channels Total: 214 TV 177 and Radio 37 I pressed finish and it has gone back to BBC. If I click on the guide and scroll up it says channel 892 as I am assuming a lot are duplicated. There has to be a reason your box is behaving the way it is. You could try contacting Humax technical support again and refer them to this thread. |
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#25 |
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Forum Member
Join Date: Mar 2011
Posts: 210
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Quote:
You don't seem to be doing anything wrong and 214 channels is more reasonable than the 1013 you previously thought you were getting. It could equate to receiving all 6 multiplexes from one transmitter and 4 from another.
There has to be a reason your box is behaving the way it is. You could try contacting Humax technical support again and refer them to this thread. The 1013 came from when you press guide and get the EPG if you are on BBC1 and scroll back then the number at that time was 1013 as I assume it includes many duplicate channels. Last night before I went away for the evening after the automatic tune discussed above that number was 892 and on the face of it everything seemed fine and I was not getting the message so I decided to set my programmes up for the evening and go out for the night, without a manual retune. I have come back and everything which was on ITV skips frantically so anything recorded last night such as The Americans has to be deleted as unwatchable. I know what that means as I had it when I first had the box so I bit the bullet and performed manual tune and now when I scroll back from BBC1 the last channel is 790 but the message is back. It seems that when I perform a manual tune it is after this that the message appears. I have 2 different sets of instructions from Humax and both similar so I do not think I am doing anything wrong but I seem to be trapped in a Heller like Catch 22. If I perform an automatic tune I do not get the message and my programmes do not get deleted but programmes are unwatchable. If I then perform a manual tune I receive good quality programmes but also this annoying message which intermittently deletes my saved programmes. Humax have offered to take the box and wipe everything but I do not want to do that if I can help it as I have 1 built up a lot of good films and programmes not yet seen and 2 I have a number of good concerts, such as the Foo Fighters, I would like to keep. I will do this if it is my only option but I want to ensure I have exhausted all the alternatives first and at the moment I do not think I have. Thank you Best M |
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