EE 6 month unlock rule

xmodz10 · 03-06-2013, 22:42

where do these EE get these stupid rules from.

I got a iphone 5 in january and was told too wait 3 months, phoned later and they said 6 months now. im still having to use my iphone 4 because of this. my mum is using the EE sim

iv complained by phone written a letter and they haven't even acknowledged it.

alan1302 · 03-06-2013, 23:08

Why not get it unlocked elsewhere?

xmodz10 · 03-06-2013, 23:15

Quote:

Originally Posted by alan1302

Why not get it unlocked elsewhere?

you cant get it unlocked anywhere else for cheap it was over £100 last time i looked

enapace · 03-06-2013, 23:16

Quote:

Originally Posted by xmodz10

where do these EE get these stupid rules from.

I got a iphone 5 in january and was told too wait 3 months, phoned later and they said 6 months now. im still having to use my iphone 4 because of this. my mum is using the EE sim

iv complained by phone written a letter and they haven't even acknowledged it.

Sorry hear this all I can suggest is to wait till next month and see what they say then if they not willing do then you may have to look into having it done unofficially.

xmodz10 · 03-06-2013, 23:19

Quote:

Originally Posted by enapace

Sorry hear this all I can suggest is to wait till next month and see what they say then if they not willing do then you may have to look into having it done unofficially.

why have this rule in the first place, my parents have been on orange for years.

dad talked on the phone they said we will call you back later. they didnt

sent a letter over a month ago they have received it but havent done nothing at all

enapace · 03-06-2013, 23:21

Quote:

Originally Posted by xmodz10

why have this rule in the first place, my parents have been on orange for years.

dad talked on the phone they said we will call you back later. they didnt

sent a letter over a month ago they have received it but havent done nothing at all

Honestly I not sure why they do have the rule either It doesn't make a lot of sense as you are already on a contract anyway.

xmodz10 · 03-06-2013, 23:30

Quote:

Originally Posted by enapace

Honestly I not sure why they do have the rule either It doesn't make a lot of sense as you are already on a contract anyway.

i know, my parents have been a loyal customer and this is the way they have treated them

alan1302 · 03-06-2013, 23:32

Last time I looked unlocking can be done for £20-30 usually.

Why not get whoevers contract it is to phone them up again and get them to stay on the line until it's sorted out?

xmodz10 · 03-06-2013, 23:39

Quote:

Originally Posted by alan1302

Last time I looked unlocking can be done for £20-30 usually.

Why not get whoevers contract it is to phone them up again and get them to stay on the line until it's sorted out?

they keep saying no, its my dad thats been phoning and the contract is in his name and they have to send a request to their unlcoking team

jabbamk1 · 04-06-2013, 00:31

iPhones can ONLY be unlocked officially through the network. You can get them unlocked elsewhere but it costs an arm and a leg because apple are.... well apple. iPhones have way too many drawbacks compared to EVERY other brand. (even Symbian

)

The only thing i can suggest is unlocking your phone via a jailbreak. However you'll lose the unlock every time you update the software.

xmodz10 · 04-06-2013, 00:48

Quote:

Originally Posted by jabbamk1

iPhones can ONLY be unlocked officially through the network. You can get them unlocked elsewhere but it costs an arm and a leg because apple are.... well apple. iPhones have way too many drawbacks compared to EVERY other brand. (even Symbian

)

The only thing i can suggest is unlocking your phone via a jailbreak. However you'll lose the unlock every time you update the software.

I will never ever be going onto EE, my parents will be moving contracts after theirs finish. this is unacceptable

The Lord Lucan · 04-06-2013, 01:35

Some other networks do not even allow you to unlock the phone until the contract has finished ie 18-24 months. This is to protect the amount of money they have subsidised the Phone for.

Bare in mind an iPhone costs on average around £500. You didn't pay that at the start of your contact.

What are your reasons for wanting to unlock?

daleski75 · 04-06-2013, 07:13

I brought an iPhone 4S through a 3rd party on an Orange contract and Orange refused to unlock as it was not brought through their website/store it so I had to look elsewhere.

Found fonefunshop who sent me an email when it was unlocked and to connect to itunes and it worked flawlessly and the turnaround was within 1 to 2 days as well.

Cost me about £40 if I remember correctly.

xmodz10 · 04-06-2013, 09:17

Quote:

Originally Posted by The Lord Lucan

Some other networks do not even allow you to unlock the phone until the contract has finished ie 18-24 months. This is to protect the amount of money they have subsidised the Phone for.

Bare in mind an iPhone costs on average around £500. You didn't pay that at the start of your contact.

What are your reasons for wanting to unlock?

my dad paid a bit for the phone as well.

and its my dads phone he has given it to me and im on 3. my dad and mum have been loyal customers of orange and it wasnt like they were gonna leave after getting the iphone unlocked.

EE is rubbish

HavenWarrior · 04-06-2013, 10:09

Seems more like you thought you could get an IPhone on the cheap, Orange are within their right, not to unlock the phone as its under contract, Vodafone do it after 12 months I think.

HW

xmodz10 · 04-06-2013, 11:13

Quote:

Originally Posted by HavenWarrior

Seems more like you thought you could get an IPhone on the cheap, Orange are within their right, not to unlock the phone as its under contract, Vodafone do it after 12 months I think.

HW

its not on the cheap my parents both pay £40+ and its not like they are moving to another network they have stayed with orange for years.

the phone was given to me by my dad as he didnt want it.

its a stupid rule

alan1302 · 04-06-2013, 15:33

Quote:

Originally Posted by xmodz10

its not on the cheap my parents both pay £40+ and its not like they are moving to another network they have stayed with orange for years.

the phone was given to me by my dad as he didnt want it.

its a stupid rule

Why not join Orange yourself rathe than 3 then you could use it.

or sell it on eBay and buy an unlocked one.

xmodz10 · 04-06-2013, 15:37

Quote:

Originally Posted by alan1302

Why not join Orange yourself rathe than 3 then you could use it.

or sell it on eBay and buy an unlocked one.

because I am on a 3 contract and do not wish to move. why should i move when orange customer service is this bad to its loyal customers.

and why should i sell the phone less then its worth and pay a bit more to get a unlocked one when my parents are paying £80 a month

xmodz10 · 02-08-2013, 23:31

my dad phoned them up to unlock my iphone on the 3rd of july 2013 to unlock my iphone, was told 21 days.

its 2nd of august and they still havent unlocked my iphone

The Lord Lucan · 02-08-2013, 23:39

They submit so many requests to Apple there is a limit per day.. it takes awhile. However That is far to long i would contact them and find out. Have you tried plugging it into iTunes recently? Once the unlock request is done it will not be unlocked until you do that.

You should get this screen.
http://i49.tinypic.com/2edtuo4.jpg

xmodz10 · 02-08-2013, 23:43

Quote:

Originally Posted by The Lord Lucan

They submit so many requests to Apple there is a limit per day.. it takes awhile. However That is far to long i would contact them and find out. Have you tried plugging it into iTunes recently? Once the unlock request is done it will not be unlocked until you do that.

You should get this screen.
http://i49.tinypic.com/2edtuo4.jpg

iv tried it to itunes today,

i phoned them up after 21 days only for the geezer to lie to me and say

"we only unlocked it so you can use it for orange wth it was already unlocked to EE other networks orange and t-mobile."

so they said they will send another reuqest and it would be done in two days, this was on the 26th.

ee have caused me nothing but hassle

eljmayes · 03-08-2013, 00:00

One reason why networks lock phones is to stop them being unlocked and sent abroad.

As for EE they stated to me in May that I could unlock my phone after 3 months when selling me the phone even after questioning which I'm a bit miffed about. It's a Nokia 920 and costs about £50 to unlock.

xmodz10 · 03-08-2013, 00:06

Quote:

Originally Posted by eljmayes

One reason why networks lock phones is to stop them being unlocked and sent abroad.

As for EE they stated to me in May that I could unlock my phone after 3 months when selling me the phone even after questioning which I'm a bit miffed about. It's a Nokia 920 and costs about £50 to unlock.

they havent done it in the required time, and have made me wait 6 months.

and there is nothing wrong with sending a phone abroad if you bought it on contract and are paying your bills thats beside the point, ee havent unlocked my phone and have been messing me around for 7 months now

Resonance · 03-08-2013, 06:50

Wish a law would be introduced that contract phones have to be sold unlocked. I can understand locking on payg, but on contact it's just ridiculous.

bigpete15 · 03-08-2013, 08:03

It's a combination of network policy and poor CS being experienced here.
If I can share recent experience of assisting 2 friends to unlock iPhones,
one on the 3 network used the unlock request web page they have and a text and email was received within 24hrs saying it was unlocked and to connect to iTunes using a different sim in the handset.
The other person had a one week old iphone 5 on O2, used the O2 unlock webpage and 20min later received the email. He was still at my house and we both looked at each other very surprised!

03-06-2013, 22:42	#1
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	EE 6 month unlock rule where do these EE get these stupid rules from. I got a iphone 5 in january and was told too wait 3 months, phoned later and they said 6 months now. im still having to use my iphone 4 because of this. my mum is using the EE sim iv complained by phone written a letter and they haven't even acknowledged it.

03-06-2013, 23:08	#2
alan1302 Forum Member Join Date: Jul 2008 Location: West Yorks Posts: 6,180	Why not get it unlocked elsewhere?

03-06-2013, 23:15	#3
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	Quote: Originally Posted by alan1302 Why not get it unlocked elsewhere? you cant get it unlocked anywhere else for cheap it was over £100 last time i looked

03-06-2013, 23:16	#4
enapace Forum Member Join Date: Mar 2013 Posts: 4,249	Quote: Originally Posted by xmodz10 where do these EE get these stupid rules from. I got a iphone 5 in january and was told too wait 3 months, phoned later and they said 6 months now. im still having to use my iphone 4 because of this. my mum is using the EE sim iv complained by phone written a letter and they haven't even acknowledged it. Sorry hear this all I can suggest is to wait till next month and see what they say then if they not willing do then you may have to look into having it done unofficially.

03-06-2013, 23:19	#5
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	Quote: Originally Posted by enapace Sorry hear this all I can suggest is to wait till next month and see what they say then if they not willing do then you may have to look into having it done unofficially. why have this rule in the first place, my parents have been on orange for years. dad talked on the phone they said we will call you back later. they didnt sent a letter over a month ago they have received it but havent done nothing at all

03-06-2013, 23:21	#6
enapace Forum Member Join Date: Mar 2013 Posts: 4,249	Quote: Originally Posted by xmodz10 why have this rule in the first place, my parents have been on orange for years. dad talked on the phone they said we will call you back later. they didnt sent a letter over a month ago they have received it but havent done nothing at all Honestly I not sure why they do have the rule either It doesn't make a lot of sense as you are already on a contract anyway.

03-06-2013, 23:30	#7
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	Quote: Originally Posted by enapace Honestly I not sure why they do have the rule either It doesn't make a lot of sense as you are already on a contract anyway. i know, my parents have been a loyal customer and this is the way they have treated them

03-06-2013, 23:32	#8
alan1302 Forum Member Join Date: Jul 2008 Location: West Yorks Posts: 6,180	Last time I looked unlocking can be done for £20-30 usually. Why not get whoevers contract it is to phone them up again and get them to stay on the line until it's sorted out?

03-06-2013, 23:39	#9
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	Quote: Originally Posted by alan1302 Last time I looked unlocking can be done for £20-30 usually. Why not get whoevers contract it is to phone them up again and get them to stay on the line until it's sorted out? they keep saying no, its my dad thats been phoning and the contract is in his name and they have to send a request to their unlcoking team

04-06-2013, 00:31	#10
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	iPhones can ONLY be unlocked officially through the network. You can get them unlocked elsewhere but it costs an arm and a leg because apple are.... well apple. iPhones have way too many drawbacks compared to EVERY other brand. (even Symbian ) The only thing i can suggest is unlocking your phone via a jailbreak. However you'll lose the unlock every time you update the software.

04-06-2013, 00:48	#11
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	Quote: Originally Posted by jabbamk1 iPhones can ONLY be unlocked officially through the network. You can get them unlocked elsewhere but it costs an arm and a leg because apple are.... well apple. iPhones have way too many drawbacks compared to EVERY other brand. (even Symbian ) The only thing i can suggest is unlocking your phone via a jailbreak. However you'll lose the unlock every time you update the software. I will never ever be going onto EE, my parents will be moving contracts after theirs finish. this is unacceptable

04-06-2013, 01:35	#12
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	Some other networks do not even allow you to unlock the phone until the contract has finished ie 18-24 months. This is to protect the amount of money they have subsidised the Phone for. Bare in mind an iPhone costs on average around £500. You didn't pay that at the start of your contact. What are your reasons for wanting to unlock?

04-06-2013, 07:13	#13
daleski75 Forum Member Join Date: Oct 2010 Location: Northampton Posts: 1,014	I brought an iPhone 4S through a 3rd party on an Orange contract and Orange refused to unlock as it was not brought through their website/store it so I had to look elsewhere. Found fonefunshop who sent me an email when it was unlocked and to connect to itunes and it worked flawlessly and the turnaround was within 1 to 2 days as well. Cost me about £40 if I remember correctly.

04-06-2013, 09:17	#14
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	Quote: Originally Posted by The Lord Lucan Some other networks do not even allow you to unlock the phone until the contract has finished ie 18-24 months. This is to protect the amount of money they have subsidised the Phone for. Bare in mind an iPhone costs on average around £500. You didn't pay that at the start of your contact. What are your reasons for wanting to unlock? my dad paid a bit for the phone as well. and its my dads phone he has given it to me and im on 3. my dad and mum have been loyal customers of orange and it wasnt like they were gonna leave after getting the iphone unlocked. EE is rubbish

04-06-2013, 10:09	#15
HavenWarrior Forum Member Join Date: Feb 2008 Posts: 66	Seems more like you thought you could get an IPhone on the cheap, Orange are within their right, not to unlock the phone as its under contract, Vodafone do it after 12 months I think. HW

04-06-2013, 11:13	#16
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	Quote: Originally Posted by HavenWarrior Seems more like you thought you could get an IPhone on the cheap, Orange are within their right, not to unlock the phone as its under contract, Vodafone do it after 12 months I think. HW its not on the cheap my parents both pay £40+ and its not like they are moving to another network they have stayed with orange for years. the phone was given to me by my dad as he didnt want it. its a stupid rule

04-06-2013, 15:33	#17
alan1302 Forum Member Join Date: Jul 2008 Location: West Yorks Posts: 6,180	Quote: Originally Posted by xmodz10 its not on the cheap my parents both pay £40+ and its not like they are moving to another network they have stayed with orange for years. the phone was given to me by my dad as he didnt want it. its a stupid rule Why not join Orange yourself rathe than 3 then you could use it. or sell it on eBay and buy an unlocked one.

04-06-2013, 15:37	#18
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	Quote: Originally Posted by alan1302 Why not join Orange yourself rathe than 3 then you could use it. or sell it on eBay and buy an unlocked one. because I am on a 3 contract and do not wish to move. why should i move when orange customer service is this bad to its loyal customers. and why should i sell the phone less then its worth and pay a bit more to get a unlocked one when my parents are paying £80 a month

02-08-2013, 23:31	#19
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	my dad phoned them up to unlock my iphone on the 3rd of july 2013 to unlock my iphone, was told 21 days. its 2nd of august and they still havent unlocked my iphone

02-08-2013, 23:39	#20
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	They submit so many requests to Apple there is a limit per day.. it takes awhile. However That is far to long i would contact them and find out. Have you tried plugging it into iTunes recently? Once the unlock request is done it will not be unlocked until you do that. You should get this screen. http://i49.tinypic.com/2edtuo4.jpg

02-08-2013, 23:43	#21
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	Quote: Originally Posted by The Lord Lucan They submit so many requests to Apple there is a limit per day.. it takes awhile. However That is far to long i would contact them and find out. Have you tried plugging it into iTunes recently? Once the unlock request is done it will not be unlocked until you do that. You should get this screen. http://i49.tinypic.com/2edtuo4.jpg iv tried it to itunes today, i phoned them up after 21 days only for the geezer to lie to me and say "we only unlocked it so you can use it for orange wth it was already unlocked to EE other networks orange and t-mobile." so they said they will send another reuqest and it would be done in two days, this was on the 26th. ee have caused me nothing but hassle

DS Forums

EE 6 month unlock rule

03-08-2013, 00:00	#22
eljmayes Forum Member Join Date: Feb 2005 Posts: 925	One reason why networks lock phones is to stop them being unlocked and sent abroad. As for EE they stated to me in May that I could unlock my phone after 3 months when selling me the phone even after questioning which I'm a bit miffed about. It's a Nokia 920 and costs about £50 to unlock.

03-08-2013, 00:06	#23
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	Quote: Originally Posted by eljmayes One reason why networks lock phones is to stop them being unlocked and sent abroad. As for EE they stated to me in May that I could unlock my phone after 3 months when selling me the phone even after questioning which I'm a bit miffed about. It's a Nokia 920 and costs about £50 to unlock. they havent done it in the required time, and have made me wait 6 months. and there is nothing wrong with sending a phone abroad if you bought it on contract and are paying your bills thats beside the point, ee havent unlocked my phone and have been messing me around for 7 months now

03-08-2013, 06:50	#24
Resonance Forum Member Join Date: Jan 2010 Posts: 9,212	Wish a law would be introduced that contract phones have to be sold unlocked. I can understand locking on payg, but on contact it's just ridiculous.

03-08-2013, 08:03	#25
bigpete15 Forum Member Join Date: Sep 2011 Location: Ballymena Posts: 237	It's a combination of network policy and poor CS being experienced here. If I can share recent experience of assisting 2 friends to unlock iPhones, one on the 3 network used the unlock request web page they have and a text and email was received within 24hrs saying it was unlocked and to connect to iTunes using a different sim in the handset. The other person had a one week old iphone 5 on O2, used the O2 unlock webpage and 20min later received the email. He was still at my house and we both looked at each other very surprised!