T-Mobile will be featured on BBC watchdog on 12/06/2013 regarding Data Roaming.

May be of interest to some who have travelled lately.

You can only data roam on TM if you buy a bolt-on, so dunno what that's about?!?

Old story,

http://www.thelawyer.com/city-solici...016587.article

I wonder how many we'll educated youngish people there are who don't know using your phone loads in Australia costs extra? It's not really very credible unless you've never had a phone before or unless you've spent your entire life in a cave"

Exactly, she was just proving a point that as she wasn't told the T&C's at the point of sale that she wasn't "made aware" so couldn't be held to the them.

If everyone went by this story then they'd have to stop doing sales over the phone.

I'm not sure but surely the 14 day cooling off period would come into play as that's when the full terms of the contract would be laid out? I don't know how she won that case.

They said that at the point of her saying yes to the upgrade, that was her accepting the terms that had been spoken on the call and that nothing else after could be used as it wasn't what she agreed at point of entering the new contract.

T-mobile / EE obviously thought the court would throw the case out otherwise they would have settled earlier so it certainly makes upgrades / sales over the phone interesting. And yes when you received the goods you get a copy of the terms (or at least used to) so that would then be the 14 days cooling off period, so you could read all the terms and reject them within the timescale.

People who say we're sold unlimited data but not told at point of upgrade that a fair usage policy applies might try this method now.

From that link I think it was a renewal contract with c/w a change in terms. If right they should have made her aware there and then.

In the UK T & Mobile non roaming are very good at not catching you out.
If they thought this was an 'isolated case' or an 'exception' its because very very few of their 'big catches' get their thousand pounds back.

Scammers in the jungle.

You've got to be pretty damn stupid to think that it wouldn't cost any extra to use your mobile abroad and only slightly less thick to think that a smartphone isn't going to auto connect to retrieve email, weather, social media, news etc etc.

But at the end of the day the court agreed with her.

It can cost you £100's without you ever using it or even receiving a call.

Background data at £7.50 + a MB !

How was she even able to do this? When I used t-mobile abroad, as soon as I tried to use the internet a t-mobile page popped up and I had to buy an add-on to be able to use it. If I didn't do that I couldn't proceed.

That was in the EU though so maybe its different outside the EU?

But you usually have to take some action to enable data roaming in the first place.

Couldn't find this in any other threads, but I haven't checked them exhaustively - anyway, here's as good a place as any to put it if it hasn't been posted yet:

http://www.gizmodo.co.uk/2013/06/eu-...FRN3sA.twitter

Obviously the ruling says t-mobile switched. not her.

I'm sure the courts would look harder to support the consumer here on that obvious bottomless pit of costs left there on purpose to grab suckers money.

The exact same reason why in-app puchases in app stores are without limits. There should be a mandatory 'suckers welcome here' sent out in oversize print.

Very very high risk to the unknowing.