EE DROPPING TO 2g

paulker · 09-06-2013, 18:10

Is it just me or are others finding that during phone calls the signal is dropping to 2g when it rarely used to?

CarrieNYC · 09-06-2013, 20:06

I'm finding that too, also finding that when the 3G connection drops during a call the call drops. EE 3G is getting very poor.

daveyfs · 09-06-2013, 21:03

I think its a symptom of the extensive work which is ongoing on the network at the moment. I've noticed it in Cardiff the past few days - its dropping down to EDGE or GPRS in Cardiff Central station and on the approach from the west, whereas it used to be solid 3G.

I recognise they've got to do the network upgrade and that ultimately the network will be much better for it, but I wish they would provide a network status update facility like O2 do, or something similar.

paulker · 09-06-2013, 21:19

I am under the impression that my hometown Glasgow has had all the upgrades done but seems way off the mark. I still get some slow data speeds at times when I am not connected to LTE.

plymouthbloke1974 · 09-06-2013, 22:01

Quote:

Originally Posted by paulker

Is it just me or are others finding that during phone calls the signal is dropping to 2g when it rarely used to?

Surely if you're on the phone it doesn't matter what technology you're connected to? The network will move you to the 2G network if you're on a call and the 3G mast is getting congested with data.

That's the plan anyways.....

IslandNiles · 09-06-2013, 22:03

Quote:

Originally Posted by plymouthbloke1974

Surely if you're on the phone it doesn't matter what technology you're connected to? The network will move you to the 2G network if you're on a call and the 3G mast is getting congested with data.

That's the plan anyways.....

You can only access data in-call if you're on 3G though.

Plus, as mentioned in other threads, there are problems with the network picking up a 3G signal again at the end of the call.

EDIT: Doesn't HD voice also need 3G to work?

paulker · 09-06-2013, 22:12

Quote:

Originally Posted by plymouthbloke1974

Surely if you're on the phone it doesn't matter what technology you're connected to? The network will move you to the 2G network if you're on a call and the 3G mast is getting congested with data.

That's the plan anyways.....

At the end of the day it doesn't really matter but as someone else said you need 3G for hd calls although the number of times I have had an hd call since it launched I could count on one hand.

When I was on the old orange network a couple of years ago I noticed that the 3-2g switch happened all the time but when I moved over to t mobile it was one thing that was very different as it used to stick with 3G most of the time. I feel that with all the orange decommissioning and the fact that there is now twice as many customers on the t mobile infrastructure this is causi g issues such as this.

Thine Wonk · 09-06-2013, 22:31

It's really not a big issue, you know LTE doesn't support voice, so when you get a call you will be pushed down to 2 or 3G and then a short while after back to 3G or 4G.

This only seems to be temporary and most wouldn't actually notice really as you're busy on a call.

plymouthbloke1974 · 09-06-2013, 22:33

Quote:

Originally Posted by paulker

At the end of the day it doesn't really matter but as someone else said you need 3G for hd calls although the number of times I have had an hd call since it launched I could count on one hand.

When I was on the old orange network a couple of years ago I noticed that the 3-2g switch happened all the time but when I moved over to t mobile it was one thing that was very different as it used to stick with 3G most of the time. I feel that with all the orange decommissioning and the fact that there is now twice as many customers on the t mobile infrastructure this is causi g issues such as this.

Remember though that when an Orange site is turned off they will invariably add those frequencies onto the remaining T-Monile mast in areas of high usage, so there should be no capacity issues, especially where there is gigabit backhaul.

IslandNiles · 09-06-2013, 22:37

Quote:

Originally Posted by plymouthbloke1974

Remember though that when an Orange site is turned off they will invariably add those frequencies onto the remaining T-Monile mast in areas of high usage, so there should be no capacity issues, especially where there is gigabit backhaul.

Perhaps not capacity issues then, but there are some sort of issues with switching between networks and between 2G and 3G.

Last week I was in central London. I had a 3G signal and it was working fine. I know this because I updated some apps just before 10am. Shortly afterwards, I got a call and it dropped back to 2G. After the call, I could only get an EDGE signal. I toggled Mobile Data and Airplane Mode. I rebooted the phone. It just refused to pick up a 3G signal, even during the half mile or so walk to the Tube station. It was only when I emerged at Euston that it picked up 3G again.

I now find that I quite frequently have to toggle Airplane Mode on and off to get any data access, despite the status bar saying I have a 3G signal.

The Lord Lucan · 10-06-2013, 00:44

London is in the middle (actually near the end) of a major overhaul of the EE network to be finished by the End of une. Lots of work ongoing! Not just being done a the weekend either. Likely this is what is causing your issues.

IslandNiles · 10-06-2013, 00:48

Quote:

Originally Posted by The Lord Lucan

London is in the middle (actually near the end) of a major overhaul of the EE network to be finished by the End of une. Lots of work ongoing! Not just being done a the weekend either. Likely this is what is causing your issues.

Hopefully that'll sort it then. To be fair, I do usually have decent signal and data throughput in London.

paulker · 10-06-2013, 07:59

Quote:

Originally Posted by The Lord Lucan

London is in the middle (actually near the end) of a major overhaul of the EE network to be finished by the End of une. Lots of work ongoing! Not just being done a the weekend either. Likely this is what is causing your issues.

Doesn't explain Glasgow as thats supposed to be finished. Are the suburbs finished Lucan? Not all sites are upgraded my way in G77.

Steven L Hunter · 10-06-2013, 08:07

I recently switched to Orange from Vodafone and find that I'm on Edge signal more than I ever was with vodafone although the Orange 3G is faster.

The Lord Lucan · 10-06-2013, 09:08

Paul: Glasgow city centre is pretty much done, suburbs depends on how far out but there is still work to be done outside all of the major cities.

Steven: where are you?

Steven L Hunter · 10-06-2013, 09:14

Quote:

Originally Posted by The Lord Lucan

Paul: Glasgow city centre is pretty much done, suburbs depends on how far out but there is still work to be done outside all of the major cities.

Steven: where are you?

I'm in Edinburgh even in the city centre at the west end of Princes Street you get E but vodafone got 2G there as well so not sure if its a black spot.

The Lord Lucan · 10-06-2013, 09:25

Yeah, Edinburgh has a few sites down/reduced power in relation to 4G upgrades and one site has a fault. Should be sorted soon, I didn't believe my OH when she told me there was no 3G coverage on Princes St but after asking about she was indeed correct.

At least E is a tiny bit better than plain old 2G.

paulker · 10-06-2013, 09:34

[quote=The Lord Lucan;66327515]Paul: Glasgow city centre is pretty much done, suburbs depends on how far out but there is still work to be done outside all of the major cities.

I am have experienced the drop to 2g in G43 which is about 4 miles out and G52 which is 6 miles and G77 which is 7 miles out

PollyPerm · 10-06-2013, 09:36

I've had lots of issues in London for the past few weeks, not just with data, but with calls dropping or not even connecting. I'm on Orange, so contacted Orange Helpers on Facebook and they said there were "issues with masts in my area". Left it a couple of weeks and called tech support at the weekend. They told me there were issues with Orange masts in my area and "to manually switch my phone to T-Mobile". The guy didnt even know that this wasnt possible and thought the networks would still be listed separately... He actually seemed surprised that I only had one instance of EE listed in my network list - worrying.

I asked him if there were indeed issues, or if it was the case the the masts were being upgraded. He said he didnt know specifically, but that there were upgrades happening across the country. - how helpful and informative.

Why dont they just switch the masts off whilst they carry out the upgrades? There are plenty of other masts that will take over in the meantime. I'll be calling them back later this week. Hopefully will get through to someone who actually knows what they're talking about.

Steven L Hunter · 10-06-2013, 09:46

Quote:

Originally Posted by The Lord Lucan

Yeah, Edinburgh has a few sites down/reduced power in relation to 4G upgrades and one site has a fault. Should be sorted soon, I didn't believe my OH when she told me there was no 3G coverage on Princes St but after asking about she was indeed correct.

At least E is a tiny bit better than plain old 2G.

At least it's a temporary thing that is good to know. I take it they are switching off all Orange masts and just using the T-Mobile ones?

The Lord Lucan · 10-06-2013, 11:09

All Orange masts that are to be decommissioned in Glasgow are already off.. The remaining ones are being upgraded and will then be EE (ie on T-Mobile 'side' of the network) Most sites are done in Glasgow central.

paulker · 10-06-2013, 11:57

Quote:

Originally Posted by The Lord Lucan

All Orange masts that are to be decommissioned in Glasgow are already off.. The remaining ones are being upgraded and will then be EE (ie on T-Mobile 'side' of the network) Most sites are done in Glasgow central.

There is an Orange mast close to my office which seems to be broadcasting 2g only when it used to be a 3g/2g mast. Whats the deal with that Lucan?

wavejockglw · 10-06-2013, 12:20

I have had it dropping to Emergency Calls only some days last week. Have had to reboot the handset to get a useable EE signal for the Internet. Seems stable today though. Perhaps some local issues in Glasgow.

Steven L Hunter · 10-06-2013, 15:33

Quote:

Originally Posted by The Lord Lucan

All Orange masts that are to be decommissioned in Glasgow are already off.. The remaining ones are being upgraded and will then be EE (ie on T-Mobile 'side' of the network) Most sites are done in Glasgow central.

Is that the ones they are selling off to 3?

mjdj1689 · 10-06-2013, 20:43

Im in Alsager , Cheshire, and there seems to be a bad signal all over the place here at the moment ???

Voice calls cutting out , slow and low signal or 3g ?

No 4g here at the moment .

09-06-2013, 18:10	#1
paulker Forum Member Join Date: Nov 2008 Posts: 901	EE DROPPING TO 2g Is it just me or are others finding that during phone calls the signal is dropping to 2g when it rarely used to?

09-06-2013, 20:06	#2
CarrieNYC Forum Member Join Date: Jan 2012 Posts: 404	I'm finding that too, also finding that when the 3G connection drops during a call the call drops. EE 3G is getting very poor.

09-06-2013, 21:03	#3
daveyfs Forum Member Join Date: Jan 2006 Location: Swansea Posts: 871	I think its a symptom of the extensive work which is ongoing on the network at the moment. I've noticed it in Cardiff the past few days - its dropping down to EDGE or GPRS in Cardiff Central station and on the approach from the west, whereas it used to be solid 3G. I recognise they've got to do the network upgrade and that ultimately the network will be much better for it, but I wish they would provide a network status update facility like O2 do, or something similar.

09-06-2013, 21:19	#4
paulker Forum Member Join Date: Nov 2008 Posts: 901	I am under the impression that my hometown Glasgow has had all the upgrades done but seems way off the mark. I still get some slow data speeds at times when I am not connected to LTE.

09-06-2013, 22:01	#5
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by paulker Is it just me or are others finding that during phone calls the signal is dropping to 2g when it rarely used to? Surely if you're on the phone it doesn't matter what technology you're connected to? The network will move you to the 2G network if you're on a call and the 3G mast is getting congested with data. That's the plan anyways.....

09-06-2013, 22:03	#6
IslandNiles Forum Member Join Date: Apr 2005 Posts: 13,091	Quote: Originally Posted by plymouthbloke1974 Surely if you're on the phone it doesn't matter what technology you're connected to? The network will move you to the 2G network if you're on a call and the 3G mast is getting congested with data. That's the plan anyways..... You can only access data in-call if you're on 3G though. Plus, as mentioned in other threads, there are problems with the network picking up a 3G signal again at the end of the call. EDIT: Doesn't HD voice also need 3G to work?

09-06-2013, 22:12	#7
paulker Forum Member Join Date: Nov 2008 Posts: 901	Quote: Originally Posted by plymouthbloke1974 Surely if you're on the phone it doesn't matter what technology you're connected to? The network will move you to the 2G network if you're on a call and the 3G mast is getting congested with data. That's the plan anyways..... At the end of the day it doesn't really matter but as someone else said you need 3G for hd calls although the number of times I have had an hd call since it launched I could count on one hand. When I was on the old orange network a couple of years ago I noticed that the 3-2g switch happened all the time but when I moved over to t mobile it was one thing that was very different as it used to stick with 3G most of the time. I feel that with all the orange decommissioning and the fact that there is now twice as many customers on the t mobile infrastructure this is causi g issues such as this.

09-06-2013, 22:31	#8
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	It's really not a big issue, you know LTE doesn't support voice, so when you get a call you will be pushed down to 2 or 3G and then a short while after back to 3G or 4G. This only seems to be temporary and most wouldn't actually notice really as you're busy on a call.

09-06-2013, 22:33	#9
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by paulker At the end of the day it doesn't really matter but as someone else said you need 3G for hd calls although the number of times I have had an hd call since it launched I could count on one hand. When I was on the old orange network a couple of years ago I noticed that the 3-2g switch happened all the time but when I moved over to t mobile it was one thing that was very different as it used to stick with 3G most of the time. I feel that with all the orange decommissioning and the fact that there is now twice as many customers on the t mobile infrastructure this is causi g issues such as this. Remember though that when an Orange site is turned off they will invariably add those frequencies onto the remaining T-Monile mast in areas of high usage, so there should be no capacity issues, especially where there is gigabit backhaul.

09-06-2013, 22:37	#10
IslandNiles Forum Member Join Date: Apr 2005 Posts: 13,091	Quote: Originally Posted by plymouthbloke1974 Remember though that when an Orange site is turned off they will invariably add those frequencies onto the remaining T-Monile mast in areas of high usage, so there should be no capacity issues, especially where there is gigabit backhaul. Perhaps not capacity issues then, but there are some sort of issues with switching between networks and between 2G and 3G. Last week I was in central London. I had a 3G signal and it was working fine. I know this because I updated some apps just before 10am. Shortly afterwards, I got a call and it dropped back to 2G. After the call, I could only get an EDGE signal. I toggled Mobile Data and Airplane Mode. I rebooted the phone. It just refused to pick up a 3G signal, even during the half mile or so walk to the Tube station. It was only when I emerged at Euston that it picked up 3G again. I now find that I quite frequently have to toggle Airplane Mode on and off to get any data access, despite the status bar saying I have a 3G signal.

10-06-2013, 00:44	#11
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	London is in the middle (actually near the end) of a major overhaul of the EE network to be finished by the End of une. Lots of work ongoing! Not just being done a the weekend either. Likely this is what is causing your issues.

10-06-2013, 00:48	#12
IslandNiles Forum Member Join Date: Apr 2005 Posts: 13,091	Quote: Originally Posted by The Lord Lucan London is in the middle (actually near the end) of a major overhaul of the EE network to be finished by the End of une. Lots of work ongoing! Not just being done a the weekend either. Likely this is what is causing your issues. Hopefully that'll sort it then. To be fair, I do usually have decent signal and data throughput in London.

10-06-2013, 07:59	#13
paulker Forum Member Join Date: Nov 2008 Posts: 901	Quote: Originally Posted by The Lord Lucan London is in the middle (actually near the end) of a major overhaul of the EE network to be finished by the End of une. Lots of work ongoing! Not just being done a the weekend either. Likely this is what is causing your issues. Doesn't explain Glasgow as thats supposed to be finished. Are the suburbs finished Lucan? Not all sites are upgraded my way in G77.

10-06-2013, 08:07	#14
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	I recently switched to Orange from Vodafone and find that I'm on Edge signal more than I ever was with vodafone although the Orange 3G is faster.

10-06-2013, 09:08	#15
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	Paul: Glasgow city centre is pretty much done, suburbs depends on how far out but there is still work to be done outside all of the major cities. Steven: where are you?

10-06-2013, 09:14	#16
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Quote: Originally Posted by The Lord Lucan Paul: Glasgow city centre is pretty much done, suburbs depends on how far out but there is still work to be done outside all of the major cities. Steven: where are you? I'm in Edinburgh even in the city centre at the west end of Princes Street you get E but vodafone got 2G there as well so not sure if its a black spot.

10-06-2013, 09:25	#17
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	Yeah, Edinburgh has a few sites down/reduced power in relation to 4G upgrades and one site has a fault. Should be sorted soon, I didn't believe my OH when she told me there was no 3G coverage on Princes St but after asking about she was indeed correct. At least E is a tiny bit better than plain old 2G.

10-06-2013, 09:34	#18
paulker Forum Member Join Date: Nov 2008 Posts: 901	[quote=The Lord Lucan;66327515]Paul: Glasgow city centre is pretty much done, suburbs depends on how far out but there is still work to be done outside all of the major cities. I am have experienced the drop to 2g in G43 which is about 4 miles out and G52 which is 6 miles and G77 which is 7 miles out

10-06-2013, 09:36	#19
PollyPerm Forum Member Join Date: Feb 2012 Location: London Posts: 72	I've had lots of issues in London for the past few weeks, not just with data, but with calls dropping or not even connecting. I'm on Orange, so contacted Orange Helpers on Facebook and they said there were "issues with masts in my area". Left it a couple of weeks and called tech support at the weekend. They told me there were issues with Orange masts in my area and "to manually switch my phone to T-Mobile". The guy didnt even know that this wasnt possible and thought the networks would still be listed separately... He actually seemed surprised that I only had one instance of EE listed in my network list - worrying. I asked him if there were indeed issues, or if it was the case the the masts were being upgraded. He said he didnt know specifically, but that there were upgrades happening across the country. - how helpful and informative. Why dont they just switch the masts off whilst they carry out the upgrades? There are plenty of other masts that will take over in the meantime. I'll be calling them back later this week. Hopefully will get through to someone who actually knows what they're talking about.

10-06-2013, 09:46	#20
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Quote: Originally Posted by The Lord Lucan Yeah, Edinburgh has a few sites down/reduced power in relation to 4G upgrades and one site has a fault. Should be sorted soon, I didn't believe my OH when she told me there was no 3G coverage on Princes St but after asking about she was indeed correct. At least E is a tiny bit better than plain old 2G. At least it's a temporary thing that is good to know. I take it they are switching off all Orange masts and just using the T-Mobile ones?

10-06-2013, 11:09	#21
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	All Orange masts that are to be decommissioned in Glasgow are already off.. The remaining ones are being upgraded and will then be EE (ie on T-Mobile 'side' of the network) Most sites are done in Glasgow central.

DS Forums

EE DROPPING TO 2g

10-06-2013, 11:57	#22
paulker Forum Member Join Date: Nov 2008 Posts: 901	Quote: Originally Posted by The Lord Lucan All Orange masts that are to be decommissioned in Glasgow are already off.. The remaining ones are being upgraded and will then be EE (ie on T-Mobile 'side' of the network) Most sites are done in Glasgow central. There is an Orange mast close to my office which seems to be broadcasting 2g only when it used to be a 3g/2g mast. Whats the deal with that Lucan?

10-06-2013, 12:20	#23
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	I have had it dropping to Emergency Calls only some days last week. Have had to reboot the handset to get a useable EE signal for the Internet. Seems stable today though. Perhaps some local issues in Glasgow.

10-06-2013, 15:33	#24
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	Quote: Originally Posted by The Lord Lucan All Orange masts that are to be decommissioned in Glasgow are already off.. The remaining ones are being upgraded and will then be EE (ie on T-Mobile 'side' of the network) Most sites are done in Glasgow central. Is that the ones they are selling off to 3?

10-06-2013, 20:43	#25
mjdj1689 Forum Member Join Date: Apr 2004 Location: Cheshire Posts: 2,470	Im in Alsager , Cheshire, and there seems to be a bad signal all over the place here at the moment ??? Voice calls cutting out , slow and low signal or 3g ? No 4g here at the moment .