SE K700i / 02

elgm · 13-01-2005, 16:13

Definately on Watchdog next Tuesday.

I've had a call from a researcher, after mailing my rather forthright views on the SMS problem through the Watchdog website.

Roll on Tuesday ... hope Watchdog bites their arse !

sabreuk1975 · 14-01-2005, 07:26

Looking forward to that, I'll set a task on my new S700i that O2 replaced for a K700i last week....... but trust me, it wasnt easy to get it out of them. I ended up talking to the Chief Exec and told him that O2 were in breach of contract as the Product is not fit for service.

T--J · 14-01-2005, 08:48

Oh dear.

I was just going to order the K700i but on PAYG with Orange. Is the problem specific to O2 or the phone?

14-01-2005, 09:05

Quote:

Originally Posted by T--J

Oh dear.

I was just going to order the K700i but on PAYG with Orange. Is the problem specific to O2 or the phone?

Yes, specific to o2.

elgm · 14-01-2005, 10:56

Quote:

Originally Posted by sabreuk1975

Looking forward to that, I'll set a task on my new S700i that O2 replaced for a K700i last week....... but trust me, it wasnt easy to get it out of them. I ended up talking to the Chief Exec and told him that O2 were in breach of contract as the Product is not fit for service.

Sabe - I'm gonna give that a try, then. Any hints / tips you can give me ?

ScubaSteve21 · 14-01-2005, 11:15

i will set up my sky+ to record this and see what happens. i have emailed o2 (no way am i phoning their cust services at 50p per minute).

hopefully i will get a reply

just checked my emails and i have recieved an automated reply about sms problems. im gonna have to phone them and tell them i am unhappy. i will mention them not fulfuilling their part of the contract and not providing a product that does this and who knows??

RRLiam · 14-01-2005, 12:35

The way I got through to O2 when I had problems was sending them a letter. I write a very snotty letter and I emailed it to them on the hour every hour, faxed it a number of times, sent copies in the post and also to my local O2 store... In the end I got through to the most helpful woman called Katrina. She was most helpful, sorted my problem and organised me a new handset.

elgm · 14-01-2005, 14:57

Quote:

Originally Posted by RRLiam

The way I got through to O2 when I had problems was sending them a letter. I write a very snotty letter and I emailed it to them on the hour every hour, faxed it a number of times, sent copies in the post and also to my local O2 store... In the end I got through to the most helpful woman called Katrina. She was most helpful, sorted my problem and organised me a new handset.

Did you stay with the K700i for the new model ?

T--J · 14-01-2005, 16:04

Quote:

Originally Posted by rossonthenet

Yes, specific to o2.

Thanks.

stephen1980 · 14-01-2005, 16:22

What problem?

I have had a K700i and also now a S700i both on an o2 online contract and had no problems with sms. Had a few with MMS but that seems to be a problem with different phone different networks.

elgm · 14-01-2005, 16:26

Quote:

Originally Posted by stephen1980

What problem?

I have had a K700i and also now a S700i both on an o2 online contract and had no problems with sms. Had a few with MMS but that seems to be a problem with different phone different networks.

Lucky you ! Some bedtime reading for you ...

http://forum.digitalspy.co.uk/board/...=170340&page=4

ScubaSteve21 · 16-01-2005, 23:10

been on the phone to o2 myself today and got an extremely nice girl who has placed my order for a replacement for (getting the S700i), just waiting on an email with my order number and I should get it in 5-7 days, obviously have to return my dodgy K700i by recorded delivery though

sabreuk1975 · 17-01-2005, 10:40

Quote:

Originally Posted by elgm

Sabe - I'm gonna give that a try, then. Any hints / tips you can give me ?

I tole them that I had talked to Sony Ericsson and aparently SE have told them that until the problem is resolved O2 should stop selling this product as its not fit for service.

As its not fit for service O2 are in breach of contract.

Let me know how you get on.

sabreuk1975 · 17-01-2005, 15:39

I have also had an email from Fiona Mackay @ BBC Watchdog confirming tomorrow night (Tuesday 18 Jan 2005) is the night O2 are featuring on the show.

13-01-2005, 16:13	#1
elgm Forum Member Join Date: Nov 2003 Posts: 197	SE K700i / 02 Definately on Watchdog next Tuesday. I've had a call from a researcher, after mailing my rather forthright views on the SMS problem through the Watchdog website. Roll on Tuesday ... hope Watchdog bites their arse !

14-01-2005, 11:15	#6
ScubaSteve21 Forum Member Join Date: Jun 2004 Location: Kingdom of Fife Posts: 2,847	i will set up my sky+ to record this and see what happens. i have emailed o2 (no way am i phoning their cust services at 50p per minute). hopefully i will get a reply just checked my emails and i have recieved an automated reply about sms problems. im gonna have to phone them and tell them i am unhappy. i will mention them not fulfuilling their part of the contract and not providing a product that does this and who knows?? Last edited by steven21 : 14-01-2005 at 11:23. Reason: updated

14-01-2005, 07:26	#2
sabreuk1975 Forum Member Join Date: Dec 2004 Posts: 298	Looking forward to that, I'll set a task on my new S700i that O2 replaced for a K700i last week....... but trust me, it wasnt easy to get it out of them. I ended up talking to the Chief Exec and told him that O2 were in breach of contract as the Product is not fit for service.

14-01-2005, 08:48	#3
T--J Forum Member Join Date: Jul 2003 Location: Wales Posts: 17,703	Oh dear. I was just going to order the K700i but on PAYG with Orange. Is the problem specific to O2 or the phone?

14-01-2005, 09:05	#4
rossonthenet Posts: n/a	Quote: Originally Posted by T--J Oh dear. I was just going to order the K700i but on PAYG with Orange. Is the problem specific to O2 or the phone? Yes, specific to o2.

14-01-2005, 10:56	#5
elgm Forum Member Join Date: Nov 2003 Posts: 197	Quote: Originally Posted by sabreuk1975 Looking forward to that, I'll set a task on my new S700i that O2 replaced for a K700i last week....... but trust me, it wasnt easy to get it out of them. I ended up talking to the Chief Exec and told him that O2 were in breach of contract as the Product is not fit for service. Sabe - I'm gonna give that a try, then. Any hints / tips you can give me ?

14-01-2005, 12:35	#7
RRLiam Forum Member Join Date: Dec 2004 Location: Mid Devon Posts: 122	The way I got through to O2 when I had problems was sending them a letter. I write a very snotty letter and I emailed it to them on the hour every hour, faxed it a number of times, sent copies in the post and also to my local O2 store... In the end I got through to the most helpful woman called Katrina. She was most helpful, sorted my problem and organised me a new handset.

14-01-2005, 14:57	#8
elgm Forum Member Join Date: Nov 2003 Posts: 197	Quote: Originally Posted by RRLiam The way I got through to O2 when I had problems was sending them a letter. I write a very snotty letter and I emailed it to them on the hour every hour, faxed it a number of times, sent copies in the post and also to my local O2 store... In the end I got through to the most helpful woman called Katrina. She was most helpful, sorted my problem and organised me a new handset. Did you stay with the K700i for the new model ?

14-01-2005, 16:04	#9
T--J Forum Member Join Date: Jul 2003 Location: Wales Posts: 17,703	Quote: Originally Posted by rossonthenet Yes, specific to o2. Thanks.

14-01-2005, 16:22	#10
stephen1980 Forum Member Join Date: Aug 2004 Location: London Posts: 954	What problem? I have had a K700i and also now a S700i both on an o2 online contract and had no problems with sms. Had a few with MMS but that seems to be a problem with different phone different networks.

14-01-2005, 16:26	#11
elgm Forum Member Join Date: Nov 2003 Posts: 197	Quote: Originally Posted by stephen1980 What problem? I have had a K700i and also now a S700i both on an o2 online contract and had no problems with sms. Had a few with MMS but that seems to be a problem with different phone different networks. Lucky you ! Some bedtime reading for you ... http://forum.digitalspy.co.uk/board/...=170340&page=4

16-01-2005, 23:10	#12
ScubaSteve21 Forum Member Join Date: Jun 2004 Location: Kingdom of Fife Posts: 2,847	been on the phone to o2 myself today and got an extremely nice girl who has placed my order for a replacement for (getting the S700i), just waiting on an email with my order number and I should get it in 5-7 days, obviously have to return my dodgy K700i by recorded delivery though

17-01-2005, 10:40	#13
sabreuk1975 Forum Member Join Date: Dec 2004 Posts: 298	Quote: Originally Posted by elgm Sabe - I'm gonna give that a try, then. Any hints / tips you can give me ? I tole them that I had talked to Sony Ericsson and aparently SE have told them that until the problem is resolved O2 should stop selling this product as its not fit for service. As its not fit for service O2 are in breach of contract. Let me know how you get on.

17-01-2005, 15:39	#14
sabreuk1975 Forum Member Join Date: Dec 2004 Posts: 298	I have also had an email from Fiona Mackay @ BBC Watchdog confirming tomorrow night (Tuesday 18 Jan 2005) is the night O2 are featuring on the show.

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SE K700i / 02