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my nokia 920 + three + nokia = not happy


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Old 11-06-2013, 14:19
liamhere
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Join Date: Mar 2007
Location: birmingham U.K
Posts: 1,930

i upgraded to the 920 3 months ago
since then the handset has been back to thee twice
both for late SMS or handset not responding when someone calls and send them to voicemail when i have full signal
third time three told me to send it to nokia (same problem)
nokia couldn't fix it.
and then told me i couldn't have my own handset back.
and sent me a referb....was not happy as i said
"i didn't want someone elses problems"
one week later that handset has died.
i contacted nokia via email...no responce yet.
filled in complant for with three, this is the 4th one now
they said they will get back to me with 10 days...WTF??

i have now told three i have lost all faith in the 920
and either replace with other phone...not a 920
or have the handset back and cancel my contract
as at the moment all i seem to be doing it chasing three or nokia.

i don't want to shout "not fit for purpose" but it looks like i will have too just to get some where
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Old 11-06-2013, 15:50
IvanIV
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Join Date: May 2006
Posts: 25,199
That's how repairs work now, you get a refurb and they repair your original phone eventually, too. And give to somebody else. You must have a bad luck with your phone. Mine works fine for months now.
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Old 17-06-2013, 14:55
liamhere
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Location: birmingham U.K
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emailed three with my complaint.....and they will get back to me in 10 working days
another 10 days at least before i get this sorted...DAY 7 NOW....REALLY???
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Old 17-06-2013, 15:11
BT@home
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Join Date: Nov 2004
Posts: 1,911
Well for me I know if I send email/letter for something then its gonna be days before anybody does anything. If you want something done then a call is always the way to go.
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Old 18-06-2013, 09:03
huwdw
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Join Date: Mar 2000
Location: St Albans
Posts: 638
i upgraded to the 920 3 months ago
since then the handset has been back to thee twice
both for late SMS or handset not responding when someone calls and send them to voicemail when i have full signal
third time three told me to send it to nokia (same problem)
nokia couldn't fix it.
and then told me i couldn't have my own handset back.
and sent me a referb....was not happy as i said
"i didn't want someone elses problems"
one week later that handset has died.
i contacted nokia via email...no responce yet.
filled in complant for with three, this is the 4th one now
they said they will get back to me with 10 days...WTF??

i have now told three i have lost all faith in the 920
and either replace with other phone...not a 920
or have the handset back and cancel my contract
as at the moment all i seem to be doing it chasing three or nokia.

i don't want to shout "not fit for purpose" but it looks like i will have too just to get some where
I have had issues with late sms with Three lately. I would say its the network than the handset.
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Old 18-06-2013, 11:07
liamhere
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Join Date: Mar 2007
Location: birmingham U.K
Posts: 1,930
I have had issues with late sms with Three lately. I would say its the network than the handset.
not network as i have no problems with my old samsung windows phone on 7.8....thank god i kept it or i would have been stuffed with no phone
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