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my nokia 920 + three + nokia = not happy |
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#1 |
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Forum Member
Join Date: Mar 2007
Location: birmingham U.K
Posts: 1,930
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my nokia 920 + three + nokia = not happy
i upgraded to the 920 3 months ago
since then the handset has been back to thee twice both for late SMS or handset not responding when someone calls and send them to voicemail when i have full signal third time three told me to send it to nokia (same problem) nokia couldn't fix it. and then told me i couldn't have my own handset back. and sent me a referb....was not happy as i said "i didn't want someone elses problems" one week later that handset has died. i contacted nokia via email...no responce yet. filled in complant for with three, this is the 4th one now they said they will get back to me with 10 days...WTF?? i have now told three i have lost all faith in the 920 and either replace with other phone...not a 920 or have the handset back and cancel my contract as at the moment all i seem to be doing it chasing three or nokia. i don't want to shout "not fit for purpose" but it looks like i will have too just to get some where |
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#2 |
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Forum Member
Join Date: May 2006
Posts: 25,199
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That's how repairs work now, you get a refurb and they repair your original phone eventually, too. And give to somebody else. You must have a bad luck with your phone. Mine works fine for months now.
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#3 |
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Forum Member
Join Date: Mar 2007
Location: birmingham U.K
Posts: 1,930
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emailed three with my complaint.....and they will get back to me in 10 working days
another 10 days at least before i get this sorted...DAY 7 NOW....REALLY??? |
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#4 |
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Forum Member
Join Date: Nov 2004
Posts: 1,911
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Well for me I know if I send email/letter for something then its gonna be days before anybody does anything. If you want something done then a call is always the way to go.
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#5 |
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Forum Member
Join Date: Mar 2000
Location: St Albans
Posts: 638
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Quote:
i upgraded to the 920 3 months ago
since then the handset has been back to thee twice both for late SMS or handset not responding when someone calls and send them to voicemail when i have full signal third time three told me to send it to nokia (same problem) nokia couldn't fix it. and then told me i couldn't have my own handset back. and sent me a referb....was not happy as i said "i didn't want someone elses problems" one week later that handset has died. i contacted nokia via email...no responce yet. filled in complant for with three, this is the 4th one now they said they will get back to me with 10 days...WTF?? i have now told three i have lost all faith in the 920 and either replace with other phone...not a 920 or have the handset back and cancel my contract as at the moment all i seem to be doing it chasing three or nokia. i don't want to shout "not fit for purpose" but it looks like i will have too just to get some where |
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#6 |
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Forum Member
Join Date: Mar 2007
Location: birmingham U.K
Posts: 1,930
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Quote:
I have had issues with late sms with Three lately. I would say its the network than the handset.
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