Samsung Galaxy S4 native email app issue

James_Hertford · 13-06-2013, 10:33

I am trying to sort out an issue with a colleagues Samsung Galaxy S4. When they are typing an email (in the native app) the cursor every now and again jumps up to the middle of a sentence, so they have to shift it all around.

I previously restored the phone, I wasn't surprised that didn't work. Is this an issue with a lot of phones and we are waiting for a fix from Android? Or is there something I can do to fix it?

Thanks!!

flagpole · 13-06-2013, 10:50

sounds like there like an issue with the touch screen. don't think it's an email things.

i'd download a touchscreen app like this one https://play.google.com/store/apps/d...santosapps.mtw and check that there is nothing afoot.

if they've gobbed on the screen or have greasy hands that could do it. just locking and unlocking seems to recalibrate.

James_Hertford · 13-06-2013, 10:57

Quote:

Originally Posted by flagpole

sounds like there like an issue with the touch screen. don't think it's an email things.

i'd download a touchscreen app like this one https://play.google.com/store/apps/d...santosapps.mtw and check that there is nothing afoot.

if they've gobbed on the screen or have greasy hands that could do it. just locking and unlocking seems to recalibrate.

It's a brand new phone. It happens far too often for it to be something on the screen, the protector on it is very well applied and has nothing on it.

I have just installed a new keyboard (Google) and it is still happening, so it is not the screen or the keyboard.

flagpole · 13-06-2013, 12:54

i don't know on what basis you can reach that conclusion.

I've said what i would do. you do what you like.

chenks · 13-06-2013, 13:19

this sounds clearly like a touchscreen issue.
whether the OP wants to take the advice is up to them.

James_Hertford · 13-06-2013, 14:02

Quote:

Originally Posted by flagpole

i don't know on what basis you can reach that conclusion.

I've said what i would do. you do what you like.

I did download and use the app, it brought up no issues.

I shall lock and unlock to re calibrate, not sure it will work as the app you suggested brought no issues.

James_Hertford · 13-06-2013, 14:05

Quote:

Originally Posted by chenks

this sounds clearly like a touchscreen issue.
whether the OP wants to take the advice is up to them.

I apologise if it appears I haven't take the advice given. I have done so, and agree that there is a touchscreen issue, as a new one (keyboard) didn't fix it.

John_Patrick · 13-06-2013, 15:58

Its not a touchscreen issue.

The OP stated it happens in the stock browser... he didnt say that it happens anywhere else?

Anyway, I had the same issue while using Swiftkey keyboard.... it would jump back to the first line after I had typed a few words. I thought it was Swiftkey, so changed back to stock keyboard and it still did it.

It seems though that stock keyboard is based on Swiftkey and so thats why it happens with both keyboards.

Swiftkey have since updated the keyboard and the issue is fixed.

So, you have two options.

1. Install the latest version of Swiftkey. Which, to be fair is probably the best keyboard and most populay out there.
2. Install a 3rd party email client.

This problem has been reported a few times on XDA and Android Central. This is 99.9% the cause.

13-06-2013, 10:33	#1
James_Hertford Forum Member Join Date: Feb 2013 Posts: 25	Samsung Galaxy S4 native email app issue I am trying to sort out an issue with a colleagues Samsung Galaxy S4. When they are typing an email (in the native app) the cursor every now and again jumps up to the middle of a sentence, so they have to shift it all around. I previously restored the phone, I wasn't surprised that didn't work. Is this an issue with a lot of phones and we are waiting for a fix from Android? Or is there something I can do to fix it? Thanks!!

13-06-2013, 10:50	#2
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	sounds like there like an issue with the touch screen. don't think it's an email things. i'd download a touchscreen app like this one https://play.google.com/store/apps/d...santosapps.mtw and check that there is nothing afoot. if they've gobbed on the screen or have greasy hands that could do it. just locking and unlocking seems to recalibrate.

13-06-2013, 10:57	#3
James_Hertford Forum Member Join Date: Feb 2013 Posts: 25	Quote: Originally Posted by flagpole sounds like there like an issue with the touch screen. don't think it's an email things. i'd download a touchscreen app like this one https://play.google.com/store/apps/d...santosapps.mtw and check that there is nothing afoot. if they've gobbed on the screen or have greasy hands that could do it. just locking and unlocking seems to recalibrate. It's a brand new phone. It happens far too often for it to be something on the screen, the protector on it is very well applied and has nothing on it. I have just installed a new keyboard (Google) and it is still happening, so it is not the screen or the keyboard.

13-06-2013, 12:54	#4
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	i don't know on what basis you can reach that conclusion. I've said what i would do. you do what you like.

13-06-2013, 13:19	#5
chenks Forum Member Join Date: Jul 2002 Location: North Ayrshire Posts: 11,399	this sounds clearly like a touchscreen issue. whether the OP wants to take the advice is up to them.

13-06-2013, 14:02	#6
James_Hertford Forum Member Join Date: Feb 2013 Posts: 25	Quote: Originally Posted by flagpole i don't know on what basis you can reach that conclusion. I've said what i would do. you do what you like. I did download and use the app, it brought up no issues. I shall lock and unlock to re calibrate, not sure it will work as the app you suggested brought no issues.

13-06-2013, 14:05	#7
James_Hertford Forum Member Join Date: Feb 2013 Posts: 25	Quote: Originally Posted by chenks this sounds clearly like a touchscreen issue. whether the OP wants to take the advice is up to them. I apologise if it appears I haven't take the advice given. I have done so, and agree that there is a touchscreen issue, as a new one (keyboard) didn't fix it.

13-06-2013, 15:58	#8
John_Patrick Forum Member Join Date: Dec 2012 Location: Newcastle Posts: 904	Its not a touchscreen issue. The OP stated it happens in the stock browser... he didnt say that it happens anywhere else? Anyway, I had the same issue while using Swiftkey keyboard.... it would jump back to the first line after I had typed a few words. I thought it was Swiftkey, so changed back to stock keyboard and it still did it. It seems though that stock keyboard is based on Swiftkey and so thats why it happens with both keyboards. Swiftkey have since updated the keyboard and the issue is fixed. So, you have two options. 1. Install the latest version of Swiftkey. Which, to be fair is probably the best keyboard and most populay out there. 2. Install a 3rd party email client. This problem has been reported a few times on XDA and Android Central. This is 99.9% the cause.

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Samsung Galaxy S4 native email app issue